General Manager, Consumer

ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com. LOCATION:APPLY is hybrid/remote friendly. The preferred candidate should be based in North America and able to collaborate with teams across ET, PT and GMT time zones. THE ROLE: Apply Digital is investing in deep industry leadership to drive the next phase of growth. As General Manager, Consumer, you will be a CEO-reporting executive with full accountability for revenue performance in the Consumer vertical globally — spanning retail, CPG, direct-to-consumer, and adjacent segments. This is a rare combination of commercial leadership and market authority. You will own the global revenue number, shape go-to-market strategy, and serve as Apply Digital's most visible voice in the Consumer space. Critically, you will bring an advanced, practitioner-level perspective on the impact of AI — and guide both clients and internal teams on how autonomous, agentic customer experiences are reshaping the Consumer industry. You will work in close partnership with regional Managing Directors (NA, EMEA and LatAm) who own local market execution, providing strategic direction, deal support, and arena-level coordination. #LI-Remote LIFE AT APPLY People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you: Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact. An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work. Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being. Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences. Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both. APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email [email protected]. What You'll Own Revenue & Commercial Leadership Own and drive global revenue growth targets for the Consumer verticals. Develop and execute go-to-market strategy for the Consumer market in partnership with regional Managing Directors. Set annual and multi-year revenue plans presented to the CEO; maintain transparent progress reporting. Identify and prioritize high-value opportunities across consumer segments, channels, and geographies. Build and sustain C-suite client relationships that generate pipeline, deepen partnerships, and position Apply Digital as the trusted transformation partner of choice. Act as executive sponsor for marquee Consumer client engagements. Engage and strengthen relationships with Apply’s partners, specifically our Google Cloud alliance. Organizational Leadership Lead the Consumer market operating model — defining how commercial, delivery, and capability teams work together. Partner with regional Managing Directors to align strategy with local execution, removing barriers and amplifying success. Influence resource allocation and investment decisions to prioritize Consumer growth initiatives. Develop, mentor, and inspire a high-performing team culture oriented around client value, growth, and continuous innovation. Represent Consumer in executive leadership forums, shaping organizational priorities and investment. Industry Expertise & Thought Leadership Serve as Apply Digital's recognized external voice in the Consumer industry — sought after for speaking engagements, panels, and media commentary (CES, Cannes Lions, Google Cloud Next, Shoptalk, NRF, etc). Maintain deep command of Consumer trends, competitive dynamics, regulatory environment, and emerging business models. Translate market signals into clear strategic direction for internal teams and clients. Author or contribute to point-of-view materials, whitepapers, and market perspectives that build Apply Digital's credibility. Maintain ongoing relationships with industry analysts, associations, and ecosystem partners. Agentic AI Leadership Champion Agentic AI adoption across Consumer client engagements — educating clients on the strategic and operational implications of autonomous, AI-driven systems. Guide Apply Digital's delivery organization in building Agentic Experience capabilities relevant to Consumer use cases: personalization at scale, autonomous customer journey orchestration, AI-powered retail and CPG operations. Shape Apply Digital's external narrative on Agentic Experience within Consumer, establishing a differentiated market position. Stay at the frontier of how agentic systems are reshaping consumer business models and proactively bring these insights to clients and internal stakeholders. Who You Are Experience 15+ years of progressive leadership with significant time in or directly serving the Consumer industry. Proven track record of driving material revenue growth in a commercial or client-facing leadership role. Deep familiarity with consulting, technology services, or digital transformation in a Consumer context. Demonstrated thought leadership — published work, speaking history, or recognized industry presence. Experience leading within matrix organizations; demonstrated ability to influence across regions and functions without direct authority. Fluency with AI, data, and digital capabilities as they apply to consumer businesses; practitioner-level comfort with Agentic AI. Leadership & Operating Style Executive presence and communication skills benefitting a CEO-reporting, client-facing leader. Commercially oriented and highly accountable — comfortable owning a revenue number and building process from scratch. Able to move fluidly between strategy and execution; sets direction and works through details. Strong coaching instincts; energized by building internal capability, not just managing external relationships. Self-directed with a bias toward action in a fast-moving, ambiguous environment.

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      "text": "What You'll Own",
      "content": "<div style=\"text-align: left;\"><strong>Revenue &amp; Commercial Leadership</strong></div>\n<ul style=\"text-align: left;\">\n<li>Own and drive global revenue growth targets for the Consumer verticals.<br>Develop and execute go-to-market strategy for the Consumer market in partnership with regional Managing Directors.</li>\n<li>Set annual and multi-year revenue plans presented to the CEO; maintain transparent progress reporting.</li>\n<li>Identify and prioritize high-value opportunities across consumer segments, channels, and geographies.</li>\n<li>Build and sustain C-suite client relationships that generate pipeline, deepen partnerships, and position Apply Digital as the trusted transformation partner of choice.</li>\n<li>Act as executive sponsor for marquee Consumer client engagements.</li>\n<li>Engage and strengthen relationships with Apply’s partners, specifically our Google Cloud alliance.</li>\n\n<div>&nbsp;</div>\n<div><strong>Organizational Leadership</strong></div>\n\n<li>Lead the Consumer market operating model — defining how commercial, delivery, and capability teams work together.</li>\n<li>Partner with regional Managing Directors to align strategy with local execution, removing barriers and amplifying success.</li>\n<li>Influence resource allocation and investment decisions to prioritize Consumer growth initiatives.</li>\n<li>Develop, mentor, and inspire a high-performing team culture oriented around client value, growth, and continuous innovation.</li>\n<li>Represent Consumer in executive leadership forums, shaping organizational priorities and investment.</li>\n\n<div>&nbsp;</div>\n<div><strong>Industry Expertise &amp; Thought Leadership</strong></div>\n\n<li>Serve as Apply Digital's recognized external voice in the Consumer industry — sought after for speaking engagements, panels, and media commentary (CES, Cannes Lions, Google Cloud Next, Shoptalk, NRF, etc).</li>\n<li>Maintain deep command of Consumer trends, competitive dynamics, regulatory environment, and emerging business models.</li>\n<li>Translate market signals into clear strategic direction for internal teams and clients.</li>\n<li>Author or contribute to point-of-view materials, whitepapers, and market perspectives that build Apply Digital's credibility.</li>\n<li>Maintain ongoing relationships with industry analysts, associations, and ecosystem partners.</li>\n\n<div>&nbsp;</div>\n<div><strong>Agentic AI Leadership</strong></div>\n\n<li>Champion Agentic AI adoption across Consumer client engagements — educating clients on the strategic and operational implications of autonomous, AI-driven systems.</li>\n<li>Guide Apply Digital's delivery organization in building Agentic Experience capabilities relevant to Consumer use cases: personalization at scale, autonomous customer journey orchestration, AI-powered retail and CPG operations.</li>\n<li>Shape Apply Digital's external narrative on Agentic Experience within Consumer, establishing a differentiated market position.</li>\n<li>Stay at the frontier of how agentic systems are reshaping consumer business models and proactively bring these insights to clients and internal stakeholders.</li>\n</ul>"
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