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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p data-pasted=\"true\"><strong><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Job Summary:</span></strong><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><em>&nbsp;</em></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>The Neumo Customer Care Call Center provides 24/7 assistance to its customers across the United States and Canada. &nbsp;As a Customer Care Associate, you will serve as a direct point of contact for customers to ensure their inquiries and concerns are resolved fairly and effectively. &nbsp;You will demonstrate ownership by instilling confidence through clear, professional communication and timely issue resolution.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Duties and Responsibilities:</strong><em>&nbsp;</em></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Answers inquiries from customers about services and programs offered by Neumo</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Explain processes and procedures for loading, and changing material associated with various self-service terminals</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Performs research to respond to customer inquiries</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Provides accurate, timely information meeting the customer&rsquo;s needs through problem resolution</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Escalates customer issues or concerns to next level support and/or management as appropriate</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Maintains customer confidentiality while complying with privacy regulations</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Professional and solution oriented</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Learn, retain, and apply information about programs and services</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Comprehension of virtual assistance</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Remotely access equipment to troubleshoot and resolve hardware and software issues</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Dispatch field technicians</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Perform other duties as assigned</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Education and Experience:</strong><em>&nbsp;</em></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Minimum of a High School diploma/GED or Associate&rsquo;s Degree in lieu of required experience</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>1-3 years of experience, preferably in a customer care setting</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Knowledge, Skills and Abilities:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strong verbal and written communication skills</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to multi-task and navigate through multiple systems</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to work with others in a team environment</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Demonstrates the ability to use sound judgement and discretion regarding confidential information</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Demonstrates ability to work in a fast-paced environment</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Demonstrates strong interpersonal skills with a collaborative style</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Work Environment:</strong><em>&nbsp;</em></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Office setting with a moderate noise level.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>The employee will work at an individual workstation, using a telephone and computer.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Physical Demands:</strong><em>&nbsp;</em></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Must be able to remain seated for extended periods.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Regular use of a computer and other office machinery, such as printers and copy machines.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Occasional movement around the office.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Frequent communication via telephone.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong><br>&nbsp;Neumo Summary:</strong><em>&nbsp;</em></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo&nbsp;is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today,&nbsp;Neumo&nbsp;offers more administrative and financial support to government officials than any other organization.  And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><em>Neumo&nbsp;is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</em>&nbsp;</span></p></div></div></div></div></div></div></div></div></div>\n",
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