Director, Patient Access - Bayfront Health

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    "description": "<h2>Position Summary</h2>\n<p><strong>Position Summary:</strong></p>\n<p> </p>Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.\n<p> </p>\n<p><strong>Why Join Us?</strong></p>\n<p>This is an opportunity to make a meaningful impact in a critical access function, driving efficiency and patient satisfaction across the Orlando Health system.</p>\n<p> </p>\n<p>If you thrive in high-volume environments and have a passion for leading teams through innovation and service excellence, we encourage you to apply.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Develops goals and objectives.</li>\n <li>Plans, organizes, and directs department activities.</li>\n <li>Establishes and implements policies and procedures for department operations.</li>\n <li>Responsible for the management of all staff on-site in Human Resource related functions.</li>\n <li>Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.</li>\n <li>Keeps administration informed of department activities, needs, and problems.</li>\n <li>Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.</li>\n <li>Prepares departmental budget and ensures department operates within allocated expense structure.</li>\n <li>Responsible for site accounts receivable.</li>\n <li>Maintains appropriate statistical information.</li>\n <li>Establishes and maintains intra/interdepartmental communication.</li>\n <li>Networks within site facility to build physician and administrative relationships.</li>\n <li>Provides vision, direction, planning, and support to Administrators.</li>\n <li>Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.</li>\n <li>Participates in administrative and management meetings and attends other meetings as necessary.</li>\n <li>Develops and maintains records, reports, and files.</li>\n <li>Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.</li>\n <li>Maintains good payer relationships.</li>\n <li>Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.</li>\n <li>Ensures implementation of process improvements.</li>\n <li>Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.</li>\n <li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.</li>\n <li>Maintains compliance with all Orlando Health policies and procedures.</li>\n</ul>\n<p> </p>\n<h2>Qualifications</h2>\n<p><strong>Education / Training</strong>Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis.Offsetting experience must be in the field of Healthcare / Patient Financial Services.</p>\n<p> </p>\n<strong>Experience</strong>\n<ul>\n <li>Four (4) years of Patient Access (Patient Business) experience required.</li>\n <li>One (1) year of supervisory, lead, or preceptor experience required.</li>\n</ul>",
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