Financial Aid Processing Specialist

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    "description": "<h4 style=\"margin-right:12px; text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>SUMMARY</strong></span></span></h4>\n\n<p style=\"margin-right:12px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">In support of the university&rsquo;s mission and objectives, the Financial Aid Processing Specialist assists students and their families throughout the students&rsquo; lifecycle. This position provides guidance and answers questions related to student scholarships, grants, loans, financial aid applications, verification documents, and aid appeals. This role delivers student-centered personal care to the campus community while executing detailed work responsibilities.</span></span></p>\n\n<hr />\n<h4 style=\"margin-right:12px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Financial Aid Advising</strong></span></span></h4>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Provides expert counseling and guidance to students and families on financial aid programs, application procedures, and eligibility criteria.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Conducts one-on-one advising sessions to address individual financial circumstances and assist in developing comprehensive financial plan for student account management.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Serves as a central liaison with undergraduate and graduate admissions offices for the administration of recruitment, housing and residential life, scholarships, student employment, payment plans and other financial matters.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Applies high levels of discretion and discernment when capturing student details and issuing alerts through Navigate360.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Communicates directly with academic units regarding registration issues for students requesting financial aid.&nbsp;</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Conducts financial aid presentations and workshops for prospective and current students. Workshops may be held locally, virtually, or off-campus evenings and weekends.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Cultivates financial literacy by enhancing students&#39; understanding of budgeting, loan management, and financial responsibility.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Responds promptly to inquiries from students, parents, and colleagues regarding financial aid matters.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Manages telephone, in-person walk-in appointments, and email workflow.&nbsp;&nbsp; &nbsp;</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Fosters a positive and supportive environment by actively listening to concerns and providing clear and empathetic communication.</span></span></li>\n</ul>\n\n<h4 style=\"margin-right:12px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Award Administration</strong></span></span></h4>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Determines financial aid eligibility and applies aid as directed in accordance with university policies and federal regulations.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Monitors and disburses all financial aid awards, including Title IV funding, internal and external scholarships, grant programs, and private loans.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Accesses federal, state and/or private platforms to review and report student information.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Conducts regular data audits to identify anomalies, prevent over awards, and ensure regulatory compliance.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Validates monthly and annually all financial aid award information with the Business Office.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Posts Institutional Student Information Record (ISIR) and Institutional Student Information Record (NSLDS) post screening daily.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Processes Federal Aid, State Aid, Outside Scholarships, Institutional Scholarships and Grants.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Manages Federal Student Aid originations and corrections of Common Origination and Disbursement (COD) rejects.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Attains, stays informed, and continuously demonstrates expert knowledge of financial aid regulations and compliance with federal, state, and institutional regulations and policies.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Exercises professional judgment in accordance with established policies, regulations, and financial aid best practices.</span></span></li>\n</ul>\n\n<h4 style=\"margin-right:12px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Collaboration</strong></span></span></h4>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Coordinates and collaborates with university departments, including Admissions, Student Accounts, and the Registrar&#39;s office, Student Success, Graduate and Online Enrollment, etc. to ensure a seamless student experience</span></span></li>\n</ul>\n",
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Professional NASFAA Credentials preferred.&nbsp;\\n\\nEXPERIENCE\\n\\n2+ years of experience in financial aid in the higher education setting required. Demonstrated proficiency in financial aid procedures, regulations, and practices required.\\n\\nESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)&nbsp;\\n\\n\\n\\tCustomer Service Orientation &ndash; Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff, and community partners in mind at all times.&nbsp;\\n\\tProfessionalism &ndash; Displays a high level of professionalism, e.g., timeliness, reliability, communication, and work ethic.\\n\\tChrist-first Faith &ndash; Provides spiritual support to community members, including students, on their Christian faith journey.\\n\\tAdaptable/Flexibility &ndash; Ability to change or adjust to change.\\n\\tAnalytical Thinking &amp; Decision Making &ndash; Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.\\n\\tAttention to Detail &ndash; Ability to efficiently and accurately focus on a specific task or number of tasks. 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Professional NASFAA Credentials preferred.&nbsp;\\n\\nEXPERIENCE\\n\\n2+ years of experience in financial aid in the higher education setting required. Demonstrated proficiency in financial aid procedures, regulations, and practices required.\\n\\nESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)&nbsp;\\n\\n\\n\\tCustomer Service Orientation &ndash; Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff, and community partners in mind at all times.&nbsp;\\n\\tProfessionalism &ndash; Displays a high level of professionalism, e.g., timeliness, reliability, communication, and work ethic.\\n\\tChrist-first Faith &ndash; Provides spiritual support to community members, including students, on their Christian faith journey.\\n\\tAdaptable/Flexibility &ndash; Ability to change or adjust to change.\\n\\tAnalytical Thinking &amp; Decision Making &ndash; Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.\\n\\tAttention to Detail &ndash; Ability to efficiently and accurately focus on a specific task or number of tasks. 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Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.\\n\\tTeamwork &amp; Collaboration &ndash; Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.&nbsp;\\n\\tTechnology &ndash; Strong aptitude to learn new technologies as department processes evolve.\\n\\n\\n&nbsp;\\n\\nADDITIONAL REQUIREMENTS\\n\\n\\n\\tAbility to work non-routine hours during certain times of the year.\\n\\tAbility to sit for prolonged periods of time.\\n\\n\",\"experienceRequirements\":\"EDUCATION\\n\\nBachelor&rsquo;s degree in finance, business, mathematics education, or related field required; a minor in communications or education preferred. Professional NASFAA Credentials preferred.&nbsp;\\n\\nEXPERIENCE\\n\\n2+ years of experience in financial aid in the higher education setting required. Demonstrated proficiency in financial aid procedures, regulations, and practices required.\\n\\nESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)&nbsp;\\n\\n\\n\\tCustomer Service Orientation &ndash; Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff, and community partners in mind at all times.&nbsp;\\n\\tProfessionalism &ndash; Displays a high level of professionalism, e.g., timeliness, reliability, communication, and work ethic.\\n\\tChrist-first Faith &ndash; Provides spiritual support to community members, including students, on their Christian faith journey.\\n\\tAdaptable/Flexibility &ndash; Ability to change or adjust to change.\\n\\tAnalytical Thinking &amp; Decision Making &ndash; Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.\\n\\tAttention to Detail &ndash; Ability to efficiently and accurately focus on a specific task or number of tasks. 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Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.\\n\\tTeamwork &amp; Collaboration &ndash; Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.&nbsp;\\n\\tTechnology &ndash; Strong aptitude to learn new technologies as department processes evolve.\\n\\n\\n&nbsp;\\n\\nADDITIONAL REQUIREMENTS\\n\\n\\n\\tAbility to work non-routine hours during certain times of the year.\\n\\tAbility to sit for prolonged periods of time.\\n\\n\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"4 Year Degree\"}",
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    "qualifications": "<h4><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>EDUCATION</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Bachelor&rsquo;s degree in finance, business, mathematics education, or related field required; a minor in communications or education preferred. Professional NASFAA Credentials preferred.&nbsp;</span></span></p>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>EXPERIENCE</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">2+ years of experience in financial aid in the higher education setting required. Demonstrated proficiency in financial aid procedures, regulations, and practices required.</span></span></p>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)&nbsp;</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Customer Service Orientation</strong> &ndash; Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff, and community partners in mind at all times.&nbsp;</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Professionalism </strong>&ndash; Displays a high level of professionalism, e.g., timeliness, reliability, communication, and work ethic.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Christ-first Faith</strong> &ndash; Provides spiritual support to community members, including students, on their Christian faith journey.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Adaptable/Flexibility</strong> &ndash; Ability to change or adjust to change.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Analytical Thinking &amp; Decision Making </strong>&ndash; Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Attention to Detail</strong> &ndash; Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Business &amp; Financial/Budget Acumen</strong> &ndash; Demonstrates knowledge and understanding of financial concepts, accounting, marketing, and organizational functions.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Confidentiality</strong> &ndash; Maintains the necessary confidentiality and discretion required for the position.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Conflict Management </strong>&ndash; Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Develops Others</strong> &ndash; Ability to promote continuous improvement within teams and/or individuals.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Effective Communication </strong>&ndash; Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Establishes Trust</strong> &ndash; Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Problem-solving </strong>&ndash; Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Project and Time Management</strong> &ndash; Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Teamwork &amp; Collaboration</strong> &ndash; Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.&nbsp;</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Technology </strong>&ndash; Strong aptitude to learn new technologies as department processes evolve.</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>ADDITIONAL REQUIREMENTS</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to work non-routine hours during certain times of the year.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to sit for prolonged periods of time.</span></span></li>\n</ul>\n",
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