Experience Specialist/Receptionist: Norwalk Family Medicine

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    "description": "<h2>Overview</h2>\n<p><strong>UnityPoint Clinic</strong></p>\n<p><strong>Experience Specialist/Receptionist - Norwalk Family Medicine</strong></p>\n<p><strong>Monday-Friday 8:00AM-5:00PM</strong></p>\n<p><strong>Full Time Benefits</strong></p>\n<p> </p>\n<p>As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.</p>\n<h2>Why UnityPoint Health?</h2>\n<p>At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  </p>\n<p>Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      </p>\n<ul>\n <li>Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li>\n</ul>\n<ul>\n <li>Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li>\n</ul>\n<ul>\n <li>Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li>\n</ul>\n<p>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   </p>\n<p>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. </p>\n<p>Find a fulfilling career and make a difference with UnityPoint Health.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Extends a professional welcome to all patients and visitors, providing information on services and procedures.  </li>\n <li>Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.  </li>\n <li>Guides patients to appropriate departments, clinics, or service areas.  </li>\n <li>Keeps patients and families updated about wait times, physician availability, and procedural delays.  </li>\n <li>Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.  </li>\n <li>Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.  </li>\n <li>Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed. </li>\n <li>Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.  </li>\n <li>Answers incoming calls, providing basic information and forwarding calls to the concerned department.  </li>\n <li>Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.  </li>\n <li>Participates in training programs to stay updated on best practices in patient care and healthcare regulations. </li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li><strong>High School Diploma or GED required</strong></li>\n <li>1+ year of customer service or front desk experience preferred (healthcare setting is a plus)</li>\n <li>Excellent interpersonal, communication, and problem-solving skills</li>\n <li>Strong attention to detail and ability to multitask in a fast-paced environment</li>\n <li>Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms</li>\n <li>Professional appearance and demeanor</li>\n</ul>",
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