Hotel and Sports Management, Customer Success Agent

{
  "content_hash": "f00a8742fce0bac263bf870fd944b02efc90c9ce5387037054b1ec363ebbdec5",
  "source_hash": "11894dd2e25faaacfc49de69a0a37c84599fd8f1703a55a7426fa23cd8658fb4",
  "last_changed_at": "2026-05-30T05:46:02.636Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "London, Ontario, N6A 2R4, Canada",
    "city": "London",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:52.936Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "London, Ontario, N6A 2R4, Canada",
      "city": "London",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "24",
    "isRemote": null,
    "location": {
      "city": "London",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18497",
    "locationType": "2",
    "jobOpeningName": "Hotel and Sports Management, Customer Success Agent",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "London",
      "state": "Ontario",
      "postalCode": "N6A 2R4",
      "addressCountry": "Canada"
    },
    "datePosted": "2025-05-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-family: Arial; font-size: 13px\">ABOUT EVENTCONNECT</span></span></p>\n<p><span style=\"font-size: 15px\"><br></span><span style=\"color: #666666; font-size: 13px\">At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM,  connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.  </span></p>\n<p><span style=\"color: #333333; font-size: 13px\"><br></span></p>\n<p><span style=\"color: #666666; font-size: 13px\">EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. </span></p>\n<p><span style=\"color: #333333; font-size: 13px\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-family: Arial; font-size: 13px\">EVENTCONNECT OFFERS</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Competitive salary and benefits</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Casual but energetic work environment made for today’s workers</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Performance-driven culture</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Growth opportunities</span></li>\n<li><span style=\"color: #666666; font-size: 13px\"> IT equipment provided </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">A culture of teamwork, celebrations of success, social gatherings and goal-oriented work</span></li>\n</ul>\n<p><span style=\"color: #333333; font-size: 13px\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-family: Arial; font-size: 13px\">ABOUT THE ROLE</span></span></p>\n<p><br></p>\n<p><span style=\"color: #666666; font-size: 13px\">At EventConnect, our clients are the focus of our teams each and every day. As a </span><span style=\"font-weight: bold\"><span style=\"color: #666666; font-size: 13px\">Customer Success Specialist</span></span><span style=\"color: #666666; font-size: 13px\">, you are the first point of contact for our individual athletes and team’'s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations. <em><span style=\"font-weight: bold\">Please note, this posting is for future opportunities only; no current vacancy.</span></em></span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-family: Arial; font-size: 13px\">RESPONSIBILITIES</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Assist clients with questions about the overall platform by telephone<span style=\"color: #000000\">, </span></span><span style=\"color: #808080; font-size: 13px\">e</span><span style=\"color: #666666; font-size: 13px\"><span style=\"color: #808080\">mail &amp;</span> live chat</span></li>\n</ul>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Continuously working to troubleshoot queries</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Support individual reservations within team blocks </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Monitor hotel compliance with rooming lists</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Completing, tracking and reporting support tickets through the CRM system</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: arial, helvetica, sans-serif; font-size: 10pt\">Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-family: Arial; font-size: 13px\">QUALIFICATIONS</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Ability to multitask and be agile in a fast-paced environment</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Ability to quickly identify and assess customers' needs to achieve satisfaction</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Accepts and welcomes new challenges</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Accountable for being a team member and contributing to goals</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Friendly, professional and confident nature both on the phone and through email communications</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Strong problem-solving skills and ability to collaborate with others</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Ability to gauge your client and adjust your approach</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Organized approach to completing your work to ensure clients and hotel relationships are strengthened  </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Detail-oriented and precise team player who enjoys working with others </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">CRM experience</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">A University or College graduate, Travel &amp; Tourism, Hospitality or Sports Management preferred</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Minimum of 1 year of experience in a tech support or customer service role</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Previous experience in hotel management or sales would be considered an asset </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #666666; font-size: 13px\">EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.<br><br></span></p>\n<p><span style=\"color: #666666; font-family: Arial; font-size: 15px\">W</span><span style=\"color: #666666; font-family: Arial; font-size: 13px\">e thank all candidates who apply. Only those selected for screening and an interview will be contacted. </span></p>\n<p><br></p>\n<p><br></p>",
    "compensation": "$50,00 - $60,000",
    "departmentId": "18497",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Hotel and Sports Management, Customer Success Agent",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://eventconnect.bamboohr.com/careers/24",
    "employmentStatusLabel": "Full-Time"
  }
}