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Resource & Operations Coordinator

Arabamericanfamilysupportcenter · Queens, NY, 11101 · On Site · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyArabamericanfamilysupportcenter
TitleResource & Operations Coordinator
Normalized title-
Department / team-
LocationQueens, NY, United States
Work modelOn Site
Employment typeFull Time
SalaryUSD
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-10 / 2026-06-11
Changed / last seen2026-06-12 / 2026-06-18

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
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City jobsActive postings in Queens.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyArabamericanfamilysupportcenter
Source47ed0038-a14e-4088-a696-bf35c6e17ebf
ATS providerJazzHR / ApplyToJob

Description

JOB TITLE:  Resource & Operations Coordinator EMPLOYMENT TYPE:  Full-Time REPORTS TO:  Director of Operations LOCATION:  Queens, NY SCHEDULE:  Monday-Friday onsite, 8:45am-5pm SALARY:  $55,000-$60,000/annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB SUMMARY: The Resource & Operations Coordinator supports the administrative, operational, and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service, as they will often serve as the first point of contact for visitors, program participants, community members, and partners. This is a dynamic role that requires a highly organized, reliable, and adaptable professional who can effectively balance operational responsibilities with direct community support. The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness, efficiency, safety, and security. The position supports intra-office communication protocols, streamlines administrative procedures, manages inventory and operational needs, and assists with facility-related functions. In addition, the Resource & Operations Coordinator serves as a key point of contact for community members seeking information, referrals, and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support, assists clients in accessing benefits and services, and helps connect individuals and families to programs that meet their needs. The ideal candidate is an energetic professional who can work independently, demonstrate strong organizational and problem-solving skills, and thrive in a fast-paced, diverse workplace. A commitment to serving immigrant, refugee, and low-income communities is essential for success in this role. DUTIES AND RESPONSIBILITIES: Operations & Administrative Support Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants. Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them.  Assist other program staff with setup and breakdown/cleanup after classes and events.  Coordinate scheduling of conference and activity rooms.   Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events.  Suggest updates or refinements to current operational procedures based on experience and observations in the role. Participate in AAFSC meetings and trainings, as required, some of which may be off-site.  Be able to work occasional evenings and weekends to support AAFSC programming and events.  Resource Navigation & Community Support Conduct screenings and assessments to identify client needs and available resources. Provide information and referrals to AAFSC programs and external community resources, including public benefits, healthcare, housing, food assistance, legal services, workforce development, and other support services. Guide clients in navigating systems such as Access HRA, SNAP, Medicaid, Cash Assistance, Fair Fares, HEAP, IDNYC, NYC Care, and other city and state programs. Assist clients with benefit applications, renewals, and documentation requirements, as needed. Provide interpretation and translation support for community members with limited English proficiency. Advocate for clients and help resolve barriers to accessing services and benefits. Maintain accurate records of client interactions, referrals, and services provided. Participate in community outreach activities, workshops, and resource fairs. Other Duties and Responsibilities Participate in AAFSC meetings and internal and external trainings.  Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications.  Perform other duties assigned by Leadership.  BACKGROUND AND POSITION REQUIREMENTS  Urdu, Arabic or Spanish language skills strongly preferred. High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, or a related field preferred. Strong verbal and written communication skills in English.  Able to travel between AAFSC locations across New York City, as needed.  Knowledge of New York City public benefits, community resources, and government service systems preferred. Experience providing resource navigation, referrals, benefits assistance, customer service, or community-based services preferred. Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment.  Previous office management, administrative, customer service, or related experience preferred. Knowledge of and experience with office management responsibilities, systems and procedures.  Proficient in the suite of MS Office software products, especially Word, Excel and Outlook.  Must be able to lift or carry items weighing on average 35 pounds on a regular basis.  Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment.  Employment is contingent upon successful completion of a pre-employment background check. U.S. Work Authorization required. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Full job record

Job ID0d69878182552262ef7c2b1c616a48f4d11b3f21
Org IDcc9688b0-2d57-4e0a-9e02-ce5ec24affc0
Source ID47ed0038-a14e-4088-a696-bf35c6e17ebf
Board ID47ed0038-a14e-4088-a696-bf35c6e17ebf
Providerjazzhr
Provider Job KeyJrbMQ7WVBh
TitleResource & Operations Coordinator
Normalized Title—
Statusactive
Activeyes
Location TextQueens, NY, 11101
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNY
CityQueens
Salary RawUSD
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://arabamericanfamilysupportcenter.applytojob.com/apply/JrbMQ7WVBh/Resource-Operations-Coordinator
Apply URLhttps://arabamericanfamilysupportcenter.applytojob.com/apply/JrbMQ7WVBh/Resource-Operations-Coordinator
First Seen At2026-06-11 11:50:49Z
Last Seen At2026-06-18 12:00:53Z
Last Checked At2026-06-18 12:00:53Z
Last Changed At2026-06-12 11:58:28Z
Inactive At—
Source Posted At2026-06-10 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=arabamericanfamilysupportcenter/date=2026-06-18/2026-06-18T12-00-53-542Z-a45e665761733e7cd6f0428890cb3b0f62d4c6acba8631c70cde89ab2de8b0b1.json
Event Fields
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Extensions
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Native Structured
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    "heading": "Resource & Operations Coordinator",
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    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>JOB TITLE: </b>Resource & Operations Coordinator<br><b>EMPLOYMENT TYPE: </b>Full-Time<b> <br>REPORTS TO: </b>Director<b> </b>of Operations<b> <br>LOCATION: </b>Queens, NY<br><b>SCHEDULE: </b>Monday-Friday onsite, 8:45am-5pm<b> <br>SALARY: </b>$55,000-$60,000/annually</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>ABOUT AAFSC: </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>JOB SUMMARY: </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Resource & Operations Coordinator supports the administrative, operational, and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service, as they will often serve as the first point of contact for visitors, program participants, community members, and partners. This is a dynamic role that requires a highly organized, reliable, and adaptable professional who can effectively balance operational responsibilities with direct community support.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness, efficiency, safety, and security. The position supports intra-office communication protocols, streamlines administrative procedures, manages inventory and operational needs, and assists with facility-related functions.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">In addition, the Resource & Operations Coordinator serves as a key point of contact for community members seeking information, referrals, and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support, assists clients in accessing benefits and services, and helps connect individuals and families to programs that meet their needs.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The ideal candidate is an energetic professional who can work independently, demonstrate strong organizational and problem-solving skills, and thrive in a fast-paced, diverse workplace. A commitment to serving immigrant, refugee, and low-income communities is essential for success in this role.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>DUTIES AND RESPONSIBILITIES: </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Operations & Administrative Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist other program staff with setup and breakdown/cleanup after classes and events. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate scheduling of conference and activity rooms.  </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Suggest updates or refinements to current operational procedures based on experience and observations in the role.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in AAFSC meetings and trainings, as required, some of which may be off-site. </span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Be able to work occasional evenings and weekends to support AAFSC programming and events. </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Resource Navigation & Community Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Conduct screenings and assessments to identify client needs and available resources.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide information and referrals to AAFSC programs and external community resources, including public benefits, healthcare, housing, food assistance, legal services, workforce development, and other support services.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Guide clients in navigating systems such as Access HRA, SNAP, Medicaid, Cash Assistance, Fair Fares, HEAP, IDNYC, NYC Care, and other city and state programs.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist clients with benefit applications, renewals, and documentation requirements, as needed.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide interpretation and translation support for community members with limited English proficiency.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Advocate for clients and help resolve barriers to accessing services and benefits.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate records of client interactions, referrals, and services provided.</span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in community outreach activities, workshops, and resource fairs.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Other Duties and Responsibilities</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in AAFSC meetings and internal and external trainings. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications. </span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other duties assigned by Leadership. </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>BACKGROUND AND POSITION REQUIREMENTS </b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Urdu, Arabic or Spanish language skills strongly preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, or a related field preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong verbal and written communication skills in English. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Able to travel between AAFSC locations across New York City, as needed. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of New York City public benefits, community resources, and government service systems preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience providing resource navigation, referrals, benefits assistance, customer service, or community-based services preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Previous office management, administrative, customer service, or related experience preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of and experience with office management responsibilities, systems and procedures. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Proficient in the suite of MS Office software products, especially Word, Excel and Outlook. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to lift or carry items weighing on average 35 pounds on a regular basis. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Employment is contingent upon successful completion of a pre-employment background check.</span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">U.S. Work Authorization required.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. </span></span></span>",
    "description_text": "JOB TITLE:  Resource & Operations Coordinator\n EMPLOYMENT TYPE:  Full-Time\nREPORTS TO:  Director of Operations\nLOCATION:  Queens, NY\n SCHEDULE:  Monday-Friday onsite, 8:45am-5pm\nSALARY:  $55,000-$60,000/annually\n ABOUT AAFSC:\n For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.\n JOB SUMMARY:\n The Resource & Operations Coordinator supports the administrative, operational, and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service, as they will often serve as the first point of contact for visitors, program participants, community members, and partners. This is a dynamic role that requires a highly organized, reliable, and adaptable professional who can effectively balance operational responsibilities with direct community support.\n The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness, efficiency, safety, and security. The position supports intra-office communication protocols, streamlines administrative procedures, manages inventory and operational needs, and assists with facility-related functions.\n In addition, the Resource & Operations Coordinator serves as a key point of contact for community members seeking information, referrals, and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support, assists clients in accessing benefits and services, and helps connect individuals and families to programs that meet their needs.\n The ideal candidate is an energetic professional who can work independently, demonstrate strong organizational and problem-solving skills, and thrive in a fast-paced, diverse workplace. A commitment to serving immigrant, refugee, and low-income communities is essential for success in this role.\n DUTIES AND RESPONSIBILITIES:\n Operations & Administrative Support Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants.\n Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them.\n Assist other program staff with setup and breakdown/cleanup after classes and events.\n Coordinate scheduling of conference and activity rooms.\n Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events.\n Suggest updates or refinements to current operational procedures based on experience and observations in the role.\n Participate in AAFSC meetings and trainings, as required, some of which may be off-site.\n Be able to work occasional evenings and weekends to support AAFSC programming and events.\n Resource Navigation & Community Support Conduct screenings and assessments to identify client needs and available resources.\n Provide information and referrals to AAFSC programs and external community resources, including public benefits, healthcare, housing, food assistance, legal services, workforce development, and other support services.\n Guide clients in navigating systems such as Access HRA, SNAP, Medicaid, Cash Assistance, Fair Fares, HEAP, IDNYC, NYC Care, and other city and state programs.\n Assist clients with benefit applications, renewals, and documentation requirements, as needed.\n Provide interpretation and translation support for community members with limited English proficiency.\n Advocate for clients and help resolve barriers to accessing services and benefits.\n Maintain accurate records of client interactions, referrals, and services provided.\n Participate in community outreach activities, workshops, and resource fairs.\n Other Duties and Responsibilities Participate in AAFSC meetings and internal and external trainings.\n Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications.\n Perform other duties assigned by Leadership.\n BACKGROUND AND POSITION REQUIREMENTS  Urdu, Arabic or Spanish language skills strongly preferred.\n High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, or a related field preferred.\n Strong verbal and written communication skills in English.\n Able to travel between AAFSC locations across New York City, as needed.\n Knowledge of New York City public benefits, community resources, and government service systems preferred.\n Experience providing resource navigation, referrals, benefits assistance, customer service, or community-based services preferred.\n Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment.\n Previous office management, administrative, customer service, or related experience preferred.\n Knowledge of and experience with office management responsibilities, systems and procedures.\n Proficient in the suite of MS Office software products, especially Word, Excel and Outlook.\n Must be able to lift or carry items weighing on average 35 pounds on a regular basis.\n Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment.\n Employment is contingent upon successful completion of a pre-employment background check.\n U.S. Work Authorization required.\n We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.",
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      "datePosted": "2026-06-10",
      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>JOB TITLE: </b>Resource & Operations Coordinator<br><b>EMPLOYMENT TYPE: </b>Full-Time<b> <br>REPORTS TO: </b>Director<b> </b>of Operations<b> <br>LOCATION: </b>Queens, NY<br><b>SCHEDULE: </b>Monday-Friday onsite, 8:45am-5pm<b> <br>SALARY: </b>$55,000-$60,000/annually</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>ABOUT AAFSC: </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>JOB SUMMARY: </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Resource & Operations Coordinator supports the administrative, operational, and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service, as they will often serve as the first point of contact for visitors, program participants, community members, and partners. This is a dynamic role that requires a highly organized, reliable, and adaptable professional who can effectively balance operational responsibilities with direct community support.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness, efficiency, safety, and security. The position supports intra-office communication protocols, streamlines administrative procedures, manages inventory and operational needs, and assists with facility-related functions.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">In addition, the Resource & Operations Coordinator serves as a key point of contact for community members seeking information, referrals, and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support, assists clients in accessing benefits and services, and helps connect individuals and families to programs that meet their needs.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The ideal candidate is an energetic professional who can work independently, demonstrate strong organizational and problem-solving skills, and thrive in a fast-paced, diverse workplace. A commitment to serving immigrant, refugee, and low-income communities is essential for success in this role.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>DUTIES AND RESPONSIBILITIES: </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Operations & Administrative Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist other program staff with setup and breakdown/cleanup after classes and events. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate scheduling of conference and activity rooms.  </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Suggest updates or refinements to current operational procedures based on experience and observations in the role.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in AAFSC meetings and trainings, as required, some of which may be off-site. </span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Be able to work occasional evenings and weekends to support AAFSC programming and events. </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Resource Navigation & Community Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Conduct screenings and assessments to identify client needs and available resources.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide information and referrals to AAFSC programs and external community resources, including public benefits, healthcare, housing, food assistance, legal services, workforce development, and other support services.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Guide clients in navigating systems such as Access HRA, SNAP, Medicaid, Cash Assistance, Fair Fares, HEAP, IDNYC, NYC Care, and other city and state programs.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist clients with benefit applications, renewals, and documentation requirements, as needed.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide interpretation and translation support for community members with limited English proficiency.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Advocate for clients and help resolve barriers to accessing services and benefits.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate records of client interactions, referrals, and services provided.</span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in community outreach activities, workshops, and resource fairs.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Other Duties and Responsibilities</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in AAFSC meetings and internal and external trainings. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications. </span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other duties assigned by Leadership. </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>BACKGROUND AND POSITION REQUIREMENTS </b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Urdu, Arabic or Spanish language skills strongly preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, or a related field preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong verbal and written communication skills in English. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Able to travel between AAFSC locations across New York City, as needed. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of New York City public benefits, community resources, and government service systems preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience providing resource navigation, referrals, benefits assistance, customer service, or community-based services preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Previous office management, administrative, customer service, or related experience preferred.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of and experience with office management responsibilities, systems and procedures. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Proficient in the suite of MS Office software products, especially Word, Excel and Outlook. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to lift or carry items weighing on average 35 pounds on a regular basis. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment. </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Employment is contingent upon successful completion of a pre-employment background check.</span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">U.S. Work Authorization required.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. </span></span></span>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "11101",
          "addressRegion": "NY",
          "addressLocality": "Queens"
        }
      },
      "validThrough": "2026-09-08",
      "uniqueJobCode": "job_20260610182006_4EG3MDUK48R4OJW8",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "name": "Arab American Family Support Center",
        "@type": "Organization",
        "sameAs": "https://aafscny.org/"
      },
      "experienceRequirements": "Mid Level"
    }
  },
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    "id": "JrbMQ7WVBh",
    "title": "Resource & Operations Coordinator",
    "detailUrl": "https://arabamericanfamilysupportcenter.applytojob.com/apply/jobs/details/JrbMQ7WVBh?&"
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