Clinical Triage RN

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  "detail": {
    "url": "https://harborhealth.applytojob.com/apply/jobs/details/8gZdKHDG0H?&",
    "heading": "Clinical Triage RN",
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    "description_html": "<p style=\"line-height:1.2;margin-bottom:4px;\"><span style=\"font-size:20pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Registered Nurse – Clinical Triage</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Harbor Health  |  Clinical Operations  |  Full-Time</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #1b2a4a 1.25pt;margin-bottom:21px;padding:0pt 0pt 1pt 0pt;\"></p><p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Harbor Health</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-bottom:9px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. As an integrated payvider — combining a comprehensive medical group with a modern health plan — we're building something different: a care model that puts members at the center of everything we do. If you're ready to make a meaningful impact in a dynamic, mission-driven environment, we want to hear from you.</span></span></span></span></span></span></p> <p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Position Overview</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-bottom:9px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Harbor Health is seeking a compassionate, detail-oriented, and clinically strong Registered Nurse to join our centralized clinical triage team. In this role, you'll use your nursing judgment, evidence-based protocols, and clinical decision-support tools to assess patient symptoms, determine appropriate dispositions, provide patient education, and escalate urgent concerns — all in support of a seamless, safe patient experience across our Texas markets.</span></span></span></span></span></span></p> <p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Clinical Triage & Queue Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor assigned Athena and Twilio work queues according to established priority rules</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Manage live and non-live triage requests, including patient calls, portal messages, clinic requests, refill-related symptom concerns, and other routed clinical concerns</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Match calls and tasks to the correct Athena patient case; identify duplicate, incomplete, or misrouted cases</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Prioritize work based on clinical urgency, patient safety risk, and approved workflow standards</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Nursing Assessment & Disposition</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct clinical assessments of patient symptoms, history, current condition, and reported concerns</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use approved triage protocols, clinical decision-support tools, and nursing judgment to determine appropriate care recommendations</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Confirm key patient information including chief complaint, symptom onset, patient location, and callback number</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify red flags, worsening symptoms, high-risk presentations, or unclear clinical scenarios requiring escalation</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Determine appropriate triage outcomes: emergency care, same-day care, routine follow-up, home care guidance, or provider escalation</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Patient Education & Care Coordination</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide clear, understandable patient education aligned with approved clinical protocols</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Communicate return precautions, safety-net instructions, and guidance for the appropriate care setting</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct patients to the right resource — Emergency Department, Express Care, PCP visit, virtual visit, or follow-up appointment</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support closed-loop follow-up to reduce missed handoffs and improve continuity of care</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate with clinic teams, providers, care management, and administrative support staff as needed</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Documentation & Data Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document triage encounters accurately and objectively in Athena using approved macros, workflow tags, and standardized fields</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Record clinical assessment findings, protocol used, triage disposition, patient education, escalation, and follow-up actions</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document unsuccessful contact attempts and unresolved safety concerns per approved workflow</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain confidentiality and comply with Harbor Health policies, privacy regulations, and HIPAA requirements</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalation & Patient Safety</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-bottom:9px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalate immediately for: severe, worsening, or unclear symptoms; emergency symptoms or safety threats; patients declining urgent care; unreachable patients with urgent symptoms; and high-risk presentations including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, or neglect.</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Quality Improvement & Workflow Support</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Participate in workflow, escalation, documentation, and quality improvement activities</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify workflow barriers, routing issues, duplicate cases, scheduling gaps, technology concerns, and patient access issues</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborate with the Lead Triage Nurse and leadership to support reliable, scalable triage operations</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Required Qualifications</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Active, unencumbered Registered Nurse license in Texas or compact state privilege</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimum of 3–5 years of clinical nursing experience</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in ambulatory care, primary care, urgent care, emergency department, telephone triage, or care coordination</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong clinical assessment, critical thinking, and prioritization skills</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong verbal and written communication skills</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proficiency with EHR systems and basic computer skills</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to remain calm, professional, and empathetic during urgent or high-pressure situations</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Preferred Qualifications</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience with Athena, Twilio, ClearTriage, Schmitt-Thompson protocols, or centralized triage workflows</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Bilingual skills preferred based on patient population needs</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.2;text-align:center;border-top:solid #c9a84c 0.75pt;margin-top:13px;padding:4pt 0pt 0pt 0pt;\"><span style=\"font-size:9pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Harbor Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all teammates.</span></span></span></span></span></span></p>",
    "description_text": "Registered Nurse – Clinical Triage\n Harbor Health  |  Clinical Operations  |  Full-Time\n About Harbor Health\n At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. As an integrated payvider — combining a comprehensive medical group with a modern health plan — we're building something different: a care model that puts members at the center of everything we do. If you're ready to make a meaningful impact in a dynamic, mission-driven environment, we want to hear from you.\n  Position Overview\n Harbor Health is seeking a compassionate, detail-oriented, and clinically strong Registered Nurse to join our centralized clinical triage team. In this role, you'll use your nursing judgment, evidence-based protocols, and clinical decision-support tools to assess patient symptoms, determine appropriate dispositions, provide patient education, and escalate urgent concerns — all in support of a seamless, safe patient experience across our Texas markets.\n  Key Responsibilities\n Clinical Triage & Queue Management\n Monitor assigned Athena and Twilio work queues according to established priority rules\n Manage live and non-live triage requests, including patient calls, portal messages, clinic requests, refill-related symptom concerns, and other routed clinical concerns\n Match calls and tasks to the correct Athena patient case; identify duplicate, incomplete, or misrouted cases\n Prioritize work based on clinical urgency, patient safety risk, and approved workflow standards\n Nursing Assessment & Disposition\n Conduct clinical assessments of patient symptoms, history, current condition, and reported concerns\n Use approved triage protocols, clinical decision-support tools, and nursing judgment to determine appropriate care recommendations\n Confirm key patient information including chief complaint, symptom onset, patient location, and callback number\n Identify red flags, worsening symptoms, high-risk presentations, or unclear clinical scenarios requiring escalation\n Determine appropriate triage outcomes: emergency care, same-day care, routine follow-up, home care guidance, or provider escalation\n Patient Education & Care Coordination\n Provide clear, understandable patient education aligned with approved clinical protocols\n Communicate return precautions, safety-net instructions, and guidance for the appropriate care setting\n Direct patients to the right resource — Emergency Department, Express Care, PCP visit, virtual visit, or follow-up appointment\n Support closed-loop follow-up to reduce missed handoffs and improve continuity of care\n Coordinate with clinic teams, providers, care management, and administrative support staff as needed\n Documentation & Data Management\n Document triage encounters accurately and objectively in Athena using approved macros, workflow tags, and standardized fields\n Record clinical assessment findings, protocol used, triage disposition, patient education, escalation, and follow-up actions\n Document unsuccessful contact attempts and unresolved safety concerns per approved workflow\n Maintain confidentiality and comply with Harbor Health policies, privacy regulations, and HIPAA requirements\n Escalation & Patient Safety\n Escalate immediately for: severe, worsening, or unclear symptoms; emergency symptoms or safety threats; patients declining urgent care; unreachable patients with urgent symptoms; and high-risk presentations including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, or neglect.\n Quality Improvement & Workflow Support\n Participate in workflow, escalation, documentation, and quality improvement activities\n Identify workflow barriers, routing issues, duplicate cases, scheduling gaps, technology concerns, and patient access issues\n Collaborate with the Lead Triage Nurse and leadership to support reliable, scalable triage operations\n   Required Qualifications\n Active, unencumbered Registered Nurse license in Texas or compact state privilege\n Minimum of 3–5 years of clinical nursing experience\n Experience in ambulatory care, primary care, urgent care, emergency department, telephone triage, or care coordination\n Strong clinical assessment, critical thinking, and prioritization skills\n Strong verbal and written communication skills\n Proficiency with EHR systems and basic computer skills\n Ability to remain calm, professional, and empathetic during urgent or high-pressure situations\n   Preferred Qualifications\n Experience with Athena, Twilio, ClearTriage, Schmitt-Thompson protocols, or centralized triage workflows\n Bilingual skills preferred based on patient population needs\n Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed\n   Harbor Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all teammates.",
    "jsonld_jobposting": {
      "url": "https://harborhealth.applytojob.com/apply/8gZdKHDG0H/Clinical-Triage-RN",
      "@type": "JobPosting",
      "title": "Clinical Triage RN",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-04",
      "description": "<p style=\"line-height:1.2;margin-bottom:4px;\"><span style=\"font-size:20pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Registered Nurse – Clinical Triage</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Harbor Health  |  Clinical Operations  |  Full-Time</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #1b2a4a 1.25pt;margin-bottom:21px;padding:0pt 0pt 1pt 0pt;\"></p><p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Harbor Health</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-bottom:9px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. As an integrated payvider — combining a comprehensive medical group with a modern health plan — we're building something different: a care model that puts members at the center of everything we do. If you're ready to make a meaningful impact in a dynamic, mission-driven environment, we want to hear from you.</span></span></span></span></span></span></p> <p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Position Overview</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-bottom:9px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Harbor Health is seeking a compassionate, detail-oriented, and clinically strong Registered Nurse to join our centralized clinical triage team. In this role, you'll use your nursing judgment, evidence-based protocols, and clinical decision-support tools to assess patient symptoms, determine appropriate dispositions, provide patient education, and escalate urgent concerns — all in support of a seamless, safe patient experience across our Texas markets.</span></span></span></span></span></span></p> <p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Clinical Triage & Queue Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor assigned Athena and Twilio work queues according to established priority rules</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Manage live and non-live triage requests, including patient calls, portal messages, clinic requests, refill-related symptom concerns, and other routed clinical concerns</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Match calls and tasks to the correct Athena patient case; identify duplicate, incomplete, or misrouted cases</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Prioritize work based on clinical urgency, patient safety risk, and approved workflow standards</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Nursing Assessment & Disposition</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct clinical assessments of patient symptoms, history, current condition, and reported concerns</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use approved triage protocols, clinical decision-support tools, and nursing judgment to determine appropriate care recommendations</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Confirm key patient information including chief complaint, symptom onset, patient location, and callback number</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify red flags, worsening symptoms, high-risk presentations, or unclear clinical scenarios requiring escalation</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Determine appropriate triage outcomes: emergency care, same-day care, routine follow-up, home care guidance, or provider escalation</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Patient Education & Care Coordination</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide clear, understandable patient education aligned with approved clinical protocols</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Communicate return precautions, safety-net instructions, and guidance for the appropriate care setting</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct patients to the right resource — Emergency Department, Express Care, PCP visit, virtual visit, or follow-up appointment</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support closed-loop follow-up to reduce missed handoffs and improve continuity of care</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate with clinic teams, providers, care management, and administrative support staff as needed</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Documentation & Data Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document triage encounters accurately and objectively in Athena using approved macros, workflow tags, and standardized fields</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Record clinical assessment findings, protocol used, triage disposition, patient education, escalation, and follow-up actions</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Document unsuccessful contact attempts and unresolved safety concerns per approved workflow</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain confidentiality and comply with Harbor Health policies, privacy regulations, and HIPAA requirements</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalation & Patient Safety</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-bottom:9px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Escalate immediately for: severe, worsening, or unclear symptoms; emergency symptoms or safety threats; patients declining urgent care; unreachable patients with urgent symptoms; and high-risk presentations including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, or neglect.</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Quality Improvement & Workflow Support</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Participate in workflow, escalation, documentation, and quality improvement activities</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify workflow barriers, routing issues, duplicate cases, scheduling gaps, technology concerns, and patient access issues</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborate with the Lead Triage Nurse and leadership to support reliable, scalable triage operations</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Required Qualifications</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Active, unencumbered Registered Nurse license in Texas or compact state privilege</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimum of 3–5 years of clinical nursing experience</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in ambulatory care, primary care, urgent care, emergency department, telephone triage, or care coordination</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong clinical assessment, critical thinking, and prioritization skills</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong verbal and written communication skills</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proficiency with EHR systems and basic computer skills</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to remain calm, professional, and empathetic during urgent or high-pressure situations</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.2;border-bottom:solid #c9a84c 0.75pt;margin-top:20px;margin-bottom:8px;padding:0pt 0pt 1pt 0pt;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Preferred Qualifications</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience with Athena, Twilio, ClearTriage, Schmitt-Thompson protocols, or centralized triage workflows</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Bilingual skills preferred based on patient population needs</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.2;text-align:center;border-top:solid #c9a84c 0.75pt;margin-top:13px;padding:4pt 0pt 0pt 0pt;\"><span style=\"font-size:9pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Harbor Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all teammates.</span></span></span></span></span></span></p>",
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