Technical Account Manager-MSP

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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(72, 65, 63)\">About Us</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(72, 65, 63)\"><span style=\"font-weight: bold\">Stimulus Technologies</span><span> </span>is a leader in technology services, dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We also offer IT, VoIP, and CyberSecurity services to a range of clients. As we expand our reach, we seek an experienced executive to oversee broadband operations, lead cross-functional teams, and drive network deployment excellence across the western United States.</span></span><br><br></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>We are seeking a dynamic and results-driven Technical Account Manager – MSP to join our growing team. This role blends technical expertise with strategic account management, supporting business clients.</p>\n<p>You will act as a trusted advisor and primary point of contact, ensuring clients receive exceptional service, scalable solutions, and measurable business value. This is an ideal opportunity for someone passionate about technology, relationship management, and helping clients succeed.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Client Relationship Management </span></p>\n<ul>\n<li>Develop and maintain strong, long-term relationships with clients<br></li>\n<li>Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction</li>\n<li>Conduct regular client meetings to understand business goals and align technology solutions</li>\n<li>Follow up to ensure services and projects meet client expectations</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Technical &amp; Strategic Support </span></p>\n<ul>\n<li>Provide guidance on technical solutions including IT infrastructure, cloud services, VoIP, and internet connectivity</li>\n<li>Translate technical concepts into clear, business-friendly language</li>\n<li>Assist in resolving client issues by coordinating with technical teams</li>\n<li>Maintain strong documentation of client environments and interactions</li>\n<li>Account Growth &amp; Revenue Generation</li>\n<li>Identify opportunities for upselling and cross-selling services within existing accounts</li>\n<li>Prepare and present quotes for hardware, software, and service solutions</li>\n<li>Manage contract renewals</li>\n<li>Monitor account performance and provide reporting on progress and opportunities</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Cross-Functional Collaboration </span></p>\n<ul>\n<li>Work closely with sales, technical support, and product teams to deliver seamless client experiences</li>\n<li>Act as a liaison between clients and internal teams to ensure timely and effective solutions</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Education and Experience</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Required Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">2+ years of experience in account management, preferably within MSP, or technology services industries</span></li>\n<li><span style=\"font-size: 12pt\">Strong understanding of networking, and IT environments</span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication, interpersonal, and negotiation skills</span></li>\n<li><span style=\"font-size: 12pt\">Ability to explain technical solutions to non-technical audiences</span></li>\n<li><span style=\"font-size: 12pt\">Strong organizational skills with the ability to manage multiple accounts simultaneously</span></li>\n<li><span style=\"font-size: 12pt\">Experience using CRM and account management tools</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree in Business, Information Technology, or related field</span></li>\n<li><span style=\"font-size: 12pt\">Technical certifications or relevant IT training</span></li>\n<li><span style=\"font-size: 12pt\">Experience working with MSP clients</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Alignment with Core Values</span></p>\n<p>At Stimulus Technologies, our core values define how we work. The ideal candidate will demonstrate:</p>\n<ul>\n<li><span style=\"font-weight: bold\">Driven to Grow </span>– Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes.</li>\n<li><span style=\"font-weight: bold\">See a Need – Fill a Need </span>– Proactively identifies gaps, obstacles, or opportunities and takes action without waiting to be asked.</li>\n<li><span style=\"font-weight: bold\">Elevate Others </span>– Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment.</li>\n<li><span style=\"font-weight: bold\">Extreme Ownership </span>– Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses.</li>\n<li><span style=\"font-weight: bold\">Celebrate Success </span>– Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared.</li>\n</ul>\n<p> </p>\n<p><em>Stimulus Technologies is an equal opportunity employer. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.</em></p>",
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