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HomeCompaniesHcfa Fa Us2 Oraclecloud Com CXSenior Order Management Specialist

Senior Order Management Specialist

Hcfa Fa Us2 Oraclecloud Com CX · Glasgow, KY, United States; Glasgow, Glasgow, KY, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHcfa Fa Us2 Oraclecloud Com CX
TitleSenior Order Management Specialist
Normalized title-
Department / teamOrder Management
LocationGlasgow, KY, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-29 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Hcfa Fa Us2 Oraclecloud Com CX.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Glasgow.Open
Department jobsActive postings in Order Management.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHcfa Fa Us2 Oraclecloud Com CX
Source883d3ac1-899e-4648-b63e-68f77e57060e
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Description: The Senior Order Management Specialist reports to the Director, Order Operations and is responsible for overseeing support operations for government customers utilizing the company's online ordering portal. This role serves as a key liaison between the business, internal government teams, and external government stakeholders, ensuring alignment, clear communication, and seamless execution across all phases of the order lifecycle.This position oversees the delivery of high-quality customer support by guiding portal usage, resolving complex ordering issues, and ensuring the accuracy of pricing, documentation, and transaction details. It also directs cross-functional coordination to address discrepancies, mitigate delays, and uphold service standards.In addition, the role ensures all customer interactions, transactions, and reporting activities adhere to government regulations and contractual requirements. By driving operational excellence, process consistency, and customer-focused solutions, this position plays a critical role in delivering compliant, efficient, and high-quality experience for government customers. Essential Functions: Oversee government customer relationships by serving as the primary point of contact for inquiries and requests, ensuring high-quality support and resolution while providing technical guidance and strategic insight. Direct the delivery of timely and accurate information related to products, services, contracts, and compliance requirements. Manage and optimize order processing through the company’s online portal, ensuring accuracy, efficiency, and alignment with operational and regulatory standards. Drive the development and implementation of strategies to enhance ordering processes and elevate overall customer experience. Direct the generation and analysis of reports related to order activity, product usage, and performance metrics to inform decision-making and continuous improvement. Collaborate closely with internal government stakeholders on state bids, customer onboarding, and contractual requirements to ensure accuracy, alignment, and full compliance with all applicable regulations and guidelines. Analyze and interpret contractual language to ensure Amneal meets compliance to the contracts. While also evaluating data that ensures the customer is complying with its commitments. Lead support operations for government customers by ensuring effective navigation and utilization of the ordering portal, including oversight of issue resolution related to access and order processing. Oversee end-to-end order lifecycle management by monitoring order status, tracking shipments, and driving proactive communication of updates to customers and internal government stakeholders. Ensure all activities, customer interactions, and reporting consistently meet government regulations, contractual obligations, and compliance requirements. Direct communication between the business, internal government team, and government customers. Ensure effective collaboration with internal departments to support the timely and accurate fulfillment of government customer orders and requirements. Manage issue resolution processes by addressing customer concerns, mitigating risks, and escalating complex matters as needed to maintain service excellence and compliance standards. Qualifications Education: High School or GED - Required Bachelor's Degree (BA/BS) Business Administration, Finance, Accounting, Public Administration, or a related field - Preferred Experience: 2 years or more in Experience in Customer Service 2 years or more in Experience with E-Commerce or a Portal Specialized Knowledge: Proficient with Microsoft Office Suites.

Full job record

Job ID0d3ba607bad35939f818ef35bf36d46ae387a16c
Org ID78a2aa0e-dc9e-4112-a79f-9ca9a23a5ca6
Source ID883d3ac1-899e-4648-b63e-68f77e57060e
Board ID883d3ac1-899e-4648-b63e-68f77e57060e
Provideroracle_hcm
Provider Job Key8092
TitleSenior Order Management Specialist
Normalized Title
Statusactive
Activeyes
Location TextGlasgow, KY, United States; Glasgow, Glasgow, KY, US
DepartmentOrder Management
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionKY
CityGlasgow
Salary RawDescription Description: The Senior Order Management Specialist reports to the Director, Order Operations and is responsible for overseeing support operations for government customers utilizing the company's online ordering portal. This role serves as a key liaison between the business, internal government teams, and external government stakeholders, ensuring alignment, clear communication, and seamless execution across all phases of the order lifecycle.This position oversees the delivery of high-quality customer support by guiding portal usage, resolving complex ordering issues, and ensuring the accuracy of pricing, documentation, and transaction details. It also directs cross-functional coordination to address discrepancies, mitigate delays, and uphold service standards.In addition, the role ensures all customer interactions, transactions, and reporting activities adhere to government regulations and contractual requirements. By driving operational excellence, process consistency, and customer-focused solutions, this position plays a critical role in delivering compliant, efficient, and high-quality experience for government customers. Essential Functions: Oversee government customer relationships by serving as the primary point of contact for inquiries and requests, ensuring high-quality support and resolution while providing technical guidance and strategic insight. Direct the delivery of timely and accurate information related to products, services, contracts, and compliance requirements. Manage and optimize order processing through the company’s online portal, ensuring accuracy, efficiency, and alignment with operational and regulatory standards. Drive the development and implementation of strategies to enhance ordering processes and elevate overall customer experience. Direct the generation and analysis of reports related to order activity, product usage, and performance metrics to inform decision-making and continuous improvement. Collaborate closely with internal government stakeholders on state bids, customer onboarding, and contractual requirements to ensure accuracy, alignment, and full compliance with all applicable regulations and guidelines. Analyze and interpret contractual language to ensure Amneal meets compliance to the contracts. While also evaluating data that ensures the customer is complying with its commitments. Lead support operations for government customers by ensuring effective navigation and utilization of the ordering portal, including oversight of issue resolution related to access and order processing. Oversee end-to-end order lifecycle management by monitoring order status, tracking shipments, and driving proactive communication of updates to customers and internal government stakeholders. Ensure all activities, customer interactions, and reporting consistently meet government regulations, contractual obligations, and compliance requirements. Direct communication between the business, internal government team, and government customers. Ensure effective collaboration with internal departments to support the timely and accurate fulfillment of government customer orders and requirements. Manage issue resolution processes by addressing customer concerns, mitigating risks, and escalating complex matters as needed to maintain service excellence and compliance standards. Qualifications Education: High School or GED - Required Bachelor's Degree (BA/BS) Business Administration, Finance, Accounting, Public Administration, or a related field - Preferred Experience: 2 years or more in Experience in Customer Service 2 years or more in Experience with E-Commerce or a Portal Specialized Knowledge: Proficient with Microsoft Office Suites.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://hcfa.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/AmnealCareers/job/8092
Apply URLhttps://hcfa.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/AmnealCareers/job/8092
First Seen At2026-05-31 18:02:55Z
Last Seen At2026-06-06 11:05:55Z
Last Checked At2026-06-06 11:05:55Z
Last Changed At2026-06-06 11:05:55Z
Inactive At
Source Posted At2026-05-29 22:14:58Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcfa.fa.us2.oraclecloud.com|CX/date=2026-06-06/2026-06-06T11-05-48-271Z-934f12f1f07d97c59fa37e30facb81c1cc9628f28bcd85278ee7fe6e0901eb98.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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