Home › Companies › Egym › Customer Success Manager (m/f/d)
Customer Success Manager (m/f/d)
Egym · UK, London · Hybrid · Active · Personio
Job facts
| Field | Value |
|---|---|
| Company | Egym |
| Title | Customer Success Manager (m/f/d) |
| Normalized title | - |
| Department / team | Sales & Customer Success / Sales & CSM Europe |
| Location | UK, London |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Personio |
| Posted / first seen | 2026-04-20 / 2026-06-20 |
| Changed / last seen | 2026-06-20 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Egym. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Personio. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Sales & Customer Success. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Egym |
| Source | 6ff8c1fe-a4f9-48e2-8519-9bff766869b9 |
| ATS provider | Personio |
Description
Your daily workout
We are looking for a motivated and enthusiastic Customer Success Manager (m/f/d) who is passionate about driving the continued success of EGYM Wellpass. Is your main focus absolute customer satisfaction? Do you want to actively help people improve their health and fitness while supporting your clients in positioning themselves as attractive employers? Then seize your opportunity and join an ambitious team at our London office!
Customer Support: You are responsible for supporting our customers throughout their entire journey with us, collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensuring existing customers continue to receive the support they need
Project Management: You ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle, immediately following the contract signature
Product Presentation: You engage employees during kick-off events (both onsite and offsite), championing our product and highlighting the added value of EGYM Wellpass
Communication: You work hand-in-hand with your colleagues in the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts
Data Analysis: You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings
Problem Solving: You identify challenges faced by our customers and develop customized solutions to address them
Your fitness level
Education: You hold a degree in business (Business Administration, Management) or have completed a comparable professional qualification
Professional Experience: You have at least two years of experience in Sales or Customer Success
Customer Centricity: You excel at identifying client needs through targeted questioning and offering customized solutions to build trust while maintaining a clear sense of commitment
Coordination: You possess strong project management skills and know how to manage multiple workstreams effectively without losing sight of the big picture
Work Style & Software Tools: You stand out through your high level of self-organization, are driven by measurable success, and are proficient in Excel and MS Office, with Salesforce experience being an advantage
Your training goal for your first 6 months
Training & Shadowing: You will shadow a Customer Success team member during at least two onboarding sessions to learn our best practices
Responsibility: You will independently manage and execute at least ten onboarding sessions for new clients
Know-how: You will fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures
Onboarding Success: You will successfully achieve the activation targets defined in the target agreement by the third month for at least three of your customers
The equipment we provide
Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK
Work-Life-Balance : Benefit from flexible working hours and 26 days of vacation per year
Compensation: Earn an OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component
Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform
Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on-site gym
Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday
Discounts: Get a variety of great discounted offers, from fashion to leisure, through
our employee benefits portal
Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks
Contact Information
Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1964.
Contact: Jenny Koller
For further information: https://career.egym.com
#EGYM_Wellpass
#EGYM_Wellpass
#LI-CR
Full job record
| Job ID | 0d369b6fe44a26f67ef6cbedb477b094304096fc |
| Org ID | 390c05ea-42e3-453c-a557-c466bca69e06 |
| Source ID | 6ff8c1fe-a4f9-48e2-8519-9bff766869b9 |
| Board ID | 6ff8c1fe-a4f9-48e2-8519-9bff766869b9 |
| Provider | personio |
| Provider Job Key | 2607202 |
| Title | Customer Success Manager (m/f/d) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | UK, London |
| Department | Sales & Customer Success |
| Team | Sales & CSM Europe |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | — |
| Region | — |
| City | — |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://egym.jobs.personio.de/job/2607202?language=en |
| Apply URL | https://egym.jobs.personio.de/job/2607202?language=en |
| First Seen At | 2026-06-20 07:53:31Z |
| Last Seen At | 2026-06-20 07:53:31Z |
| Last Checked At | 2026-06-20 07:53:31Z |
| Last Changed At | 2026-06-20 07:53:31Z |
| Inactive At | — |
| Source Posted At | 2026-04-20 16:55:22Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=personio/board=egym.de/date=2026-06-20/2026-06-20T07-53-30-181Z-bd8d4525cf14cb58e763ea5eff213220e37edb48c0276df01cd3a92b012b3d36.json |
Event Fields
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"occupation": "account_management_non_commissioned",
"subcompany": "EGYM UK Ltd.",
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"name": "Your daily workout",
"value": "<p style=\"line-height:1.38;margin-right:28.3pt;margin-top:0pt;margin-bottom:0pt;\"><br></p><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">We are looking for a motivated and enthusiastic Customer Success Manager (m/f/d) who is passionate about driving the continued success of EGYM Wellpass. Is your main focus absolute customer satisfaction? Do you want to actively help people improve their health and fitness while supporting your clients in positioning themselves as attractive employers? Then seize your opportunity and join an ambitious team at our London office!</span></span><br><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\"><br></span><ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:10pt;font-family:FagoNo;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-7.653543307086622pt;\"><p style=\"line-height:1.38;margin-right:28.3pt;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Customer Support:</span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"> You are responsible for supporting our customers throughout their entire journey with us, collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensuring existing customers continue to receive the support they need</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:FagoNo;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-7.653543307086622pt;\"><p style=\"line-height:1.38;margin-right:28.3pt;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Project Management:</span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"> You ensure a smooth project flow and successful go-live during the 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style=\"list-style-type:disc;font-size:10pt;font-family:FagoNo;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-7.653543307086622pt;\"><p style=\"line-height:1.38;margin-right:28.3pt;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Communication:</span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"> You work hand-in-hand with your colleagues in the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:FagoNo;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-7.653543307086622pt;\"><p style=\"line-height:1.38;margin-right:28.3pt;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Data Analysis:</span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"> You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:FagoNo;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-7.653543307086622pt;\"><p style=\"line-height:1.38;margin-right:28.3pt;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Problem Solving:</span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"> You identify challenges faced by our customers and develop customized solutions to address them</span></p></li></ul>"
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"name": "The equipment we provide",
"value": "<ul><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Modern Culture: </span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Continuous Development: </span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Fit & Healthy: </span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Free use of the fitness venues across the Hussle network in the UK</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Work-Life-Balance</span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">: Benefit from flexible working hours and 26 days of vacation per year</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Compensation:</span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"> Earn an OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Mentoring Program: </span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Hybrid Working: </span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on-site gym</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Fresh fruit, tea, coffee: </span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Available in our office to keep you refreshed and energized throughout your workday</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Discounts: </span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Get a variety of great discounted offers, from fashion to leisure, through</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">our employee benefits portal</span></p></li><li style=\"list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Annual workation: </span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Choose to work from almost anywhere in the world for up to 4 weeks</span></p></li></ul>"
},
{
"name": "Contact Information",
"value": "<p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;margin-top:12pt;margin-bottom:7.199999999999999pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1964. </span></p><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;margin-top:12pt;margin-bottom:7.199999999999999pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Contact: Jenny Koller</span></p><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;margin-top:12pt;margin-bottom:7.199999999999999pt;\"><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">For further information: <a href=\"https://career.egym.com\">https://career.egym.com</a></span></p><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;margin-top:12pt;margin-bottom:7.199999999999999pt;\"><br></p><p style=\"line-height:1.2;margin-right:32.76377952755911pt;text-align:justify;margin-top:12pt;margin-bottom:7.199999999999999pt;\"><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:8px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">#EGYM_Wellpass</span><br><span style=\"color:rgb(255,255,255);\"><br></span><span style=\"font-size:9px;font-family:'Helvetica Neue', sans-serif;color:rgb(255,255,255);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">#EGYM_Wellpass</span><span style=\"font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(255,255,255);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\"><br><span style=\"font-size:9px;\">#LI-CR</span></span></p>"
}
],
"occupationCategory": "customer_support_and_client_care",
"recruitingCategory": "Sales & CSM Europe"
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/0d369b6fe44a26f67ef6cbedb477b094304096fc?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/390c05ea-42e3-453c-a557-c466bca69e06JSONGET https://api.bluedoor.sh/job-postings/v1/sources/6ff8c1fe-a4f9-48e2-8519-9bff766869b9JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/0d369b6fe44a26f67ef6cbedb477b094304096fc/eventsJSON