RMA Manager

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Vultr Cares 100% company-paid insurance premiums for employee medical, dental and vision plans. 401(k) plan that matches 100% up to 4%, with immediate vesting Professional Development Reimbursement of $2,500 each year 11 Holidays + Paid Time Off Accrual + Rollover Plan Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year $500 stipend for remote office setup in first year + $400 each following year Internet reimbursement up to $75 per month Gym membership reimbursement up to $50 per month Company paid Wellable subscription Join Vultr Vultr is seeking a highly skilled and experienced RMA Manager to own and scale our global hardware failure, return and replacement operations as part of our Infrastructure Operations organization. The ideal candidate is a process driven operator with strong vendor management instincts, capable of operating across procurement, infrastructure operations, data center teams and capacity planning. This role is critical to ensuring hardware reliability in order to minimize customer impact, and protect capital efficiency. This is a highly visible role in a high-growth technology company, which will require the ability to build repeatable processes, enforce accountability with OEM partners, and deliver clear reporting. You will play a direct role in improving platform reliability, influencing sourcing decisions, and shaping how Vultr manages hardware risk at scale. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure. Key Responsibilities Own the end-to-end RMA lifecycle for servers, networking, and storage hardware across global data centers Lead a growing global team of RMA Specialists and RMA Project Managers in pursuit of all objectives. Engage OEMs and hardware vendors to initiate, track, and resolve RMAs while enforcing SLAs and warranty terms Build standardized RMA intake, triage, approval, and execution workflows Develop failure trend, MTBF, and aging RMA reporting to identify systemic hardware risks and vendor quality issues Partner with Procurement to support sourcing decisions using failure and return data Collaborate with Capacity Planning to incorporate attrition and replacement data into forecast models Perform audits of asset records, serial tracking, and warranty coverage to ensure financial and operational accuracy Coordinate replacement logistics and spare availability to minimize service impact and downtime Produce executive dashboards summarizing RMA volume, turnaround time, vendor performance, and risk exposure. Qualifications 5+ years of experience in hardware operations, RMA management, supply chain, or infrastructure operations Experience supporting large-scale cloud, data center, or GPU / bare metal environments Strong knowledge of server, GPU, and network hardware lifecycles and warranty processes Proven experience working directly with OEMs Ability to operate cross-functionally with Procurement, Infrastructure Ops, Finance, and Engineering Strong analytical and reporting skills; comfort presenting operational data to senior leadership Experience with asset management systems, CMDBs, or ERP tools preferred Compensation $110,000 - $120,000 Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws. [We are currently accepting applications from candidates residing in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin.] Inclusion & Privacy We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted. We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures. Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy .

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