Electronic Banking Specialist

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    "requisitionDescription": "<p style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: Aptos, serif; line-height: 1;\" data-pasted=\"true\"><strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">BASIC PURPOSE OF POSITION:</span></strong></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, serif; line-height: 1;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">The Electronic Banking Specialist is responsible for the daily administration, risk mitigation, and maintenance of the bank&rsquo;s digital platforms. This role serves as a secondary layer of support for branch staff and call center agents, while primarily managing high-risk workflows such as mobile deposits, limit increases, and fraud monitoring. You will serve as the technical backbone for our employees, ensuring that digital banking requests are processed accurately, securely, and within bank policy.</span></p><p style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: Aptos, serif; line-height: 1;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: Aptos, serif; line-height: 1;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>DUTIES OF POSITION:</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Mobile Deposit Management: Manage Mobile Deposit registrations and process limit changes.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Bill Pay Management: Manage profile change requests and process limit changes.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Fraud Mitigation &amp; Review: Monitor daily digital banking reports to identify unusual transaction activity.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Fraud Incident Response: Review online banking history upon notification of a compromise to identify unusual transaction history. Extract and provide detailed activity logs to appropriate staff to assist in fraud investigations.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Digital Communication Management: Manage the information email account, providing professional, timely responses or routing to the correct department.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Core Maintenance: Perform backend maintenance on user profiles, including adding/removing accounts, etc.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Internal Support: Act as the Tier 2 resource for employees who require technical assistance or clarification on electronic banking procedures.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Other duties: May be assigned by the Electronic Banking Manager.</li></ul></div><p style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: Aptos, serif; line-height: 1;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: Aptos, serif; line-height: 1;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>EDUCATION/ EXPERIENCE/ SKILLS:</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Education: High School Diploma or equivalent</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Experience:&nbsp;Previous banking experience and a knowledge of banking systems preferred.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Technical Savvy:&nbsp;Ability to operate computer equipment and knowledge of Microsoft and Google applications.</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: tahoma, sans-serif; line-height: 1;\">Communication: Strong verbal and written skills.</li></ul><p><span style=\"color: rgb(38, 35, 33); font-family: verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\" data-pasted=\"true\">BankFirst is an EO employer- M/F/Veteran/Disability</span></p></div>\n",
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