Manager, Inside Account Development

About the Team The Inside Post-Sale team is focused on driving retention, satisfaction, and growth across our SMB merchant base. We partner closely with sales, onboarding, account management, and solutions teams to deliver meaningful impact for our merchants every day. Based primarily in Phoenix, AZ, our team thrives in a high-energy, collaborative environment where we put Partners first, move quickly, and hold ourselves accountable to results. If you’re energized by developing people, building scalable processes, and driving measurable business impact, this is the team for you. About the Role As Manager, Inside Post-Sale, you will lead a high-performing team responsible for growing and retaining one of DoorDash’s most important merchant segments. You’ll own performance outcomes, coach and develop talent, and shape the strategies that power revenue growth and product adoption. This role blends sales leadership, operational rigor, and cross-functional partnership — ideal for a leader who loves building teams and improving systems in a fast-scaling environment. You’re excited about this opportunity because you will… Lead with Impact Manage and develop a team of Inside Sales Executives focused on revenue growth, and marketing product adoption Set clear performance expectations and drive accountability to KPIs Coach & Develop Talent Provide consistent coaching, feedback, and career development support Foster a culture of high performance, learning, and continuous improvement Build & Scale Interview, hire, onboard, and ramp new team members Design and refine processes that improve efficiency and team effectiveness Drive Strategy Through Data Analyze performance metrics and pipeline health to inform business decisions Identify trends and recommend strategic improvements to Sales and Operations leadership Experiment & Optimize Pilot new outreach strategies, messaging, and workflows to unlock growth Champion operational improvements that enhance the merchant experience Collaborate Cross-Functionally Partner with Strategy & Ops, Product, Marketing, and Support teams to ensure merchants have the tools and processes they need to succeed We’re excited about you because... You bring 4+ years of inside sales experience You have 2+ years of experience leading and developing sales professionals You have a track record of driving performance in a metrics-driven environment You’re comfortable navigating ambiguity and thrive in scaling organizations You’re analytical and use data to inform decisions You’re an authentic, grounded leader who builds trust quickly You’ve led cross-functional initiatives and can influence without direct authority You’re skilled in performance management and talent development Nice to Have Experience with Salesforce (or comparable CRM platforms) Strong proficiency in Excel and Google Workspace Experience in SMB, marketplace, or tech-enabled services environments About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144 .

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