TxDMV - Customer Service Representative - Pharr (Internal Only)

SUBMISSION OF APPLICATION To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. STATE TITLE: CUSTOMER SERVICE REPRESENTATIVE IV THIS POSITION IS INTERNAL ONLY. OUTSIDE APPLICATIONS ARE NOT CONSIDERED. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview. GENERAL DESCRIPTION Provides advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration (VTR) Division, Pharr Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contact with the public. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations. Processes apportioned registration in person, by telephone and through the Texas International Registration Plan online application. Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence. Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers. Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents. Researches information from manuals and electronic resources to resolve advanced customer service problems, and collaborates with other agencies and divisions to provide information and services to external and internal customers. Maintains advanced specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration, NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers and bonded title letters. Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and balances assigned inventory; reconciles any discrepancies and prepares financial reports. Coordinates and participates in team meetings to contribute to the development of best practice procedures. Assists with supporting the county tax office through on-site visits; communicating and interpreting TxDMV policy and programs; reviewing rules and regulations; assists with conducting audit oversight. Provides RTS application support. Assists with developing and providing training for TxDMV-VTR personnel. Performs other job-related duties as assigned. MARGINAL DUTIES May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs. May be required to stand for short periods of time to make copies/faxes etc. May be required to kneel for short periods of time to replace printing ink cartridges. May require walking short distances to and from copier, fax, and to retrieve inventory. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned. SUBMISSION OF APPLICATION To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. STATE TITLE: CUSTOMER SERVICE REPRESENTATIVE IV THIS POSITION IS INTERNAL ONLY. OUTSIDE APPLICATIONS ARE NOT CONSIDERED. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview. GENERAL DESCRIPTION Provides advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration (VTR) Division, Pharr Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contact with the public. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations. Processes apportioned registration in person, by telephone and through the Texas International Registration Plan online application. Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence. Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers. Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents. Researches information from manuals and electronic resources to resolve advanced customer service problems, and collaborates with other agencies and divisions to provide information and services to external and internal customers. Maintains advanced specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration, NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers and bonded title letters. Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and balances assigned inventory; reconciles any discrepancies and prepares financial reports. Coordinates and participates in team meetings to contribute to the development of best practice procedures. Assists with supporting the county tax office through on-site visits; communicating and interpreting TxDMV policy and programs; reviewing rules and regulations; assists with conducting audit oversight. Provides RTS application support. Assists with developing and providing training for TxDMV-VTR personnel. Performs other job-related duties as assigned. MARGINAL DUTIES May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs. May be required to stand for short periods of time to make copies/faxes etc. May be required to kneel for short periods of time to replace printing ink cartridges. May require walking short distances to and from copier, fax, and to retrieve inventory. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned. MINIMUM REQUIREMENTS Education Graduation from high school or equivalent. Experience Three (3) years’ experience in a high-volume customer service or general office administration environment. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. ADDITIONAL INFORMATION TRAVEL May travel up to 25% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed. REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver%27s license is required. If not currently a Texas resident, must obtain a Texas Driver%27s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver’s record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043. MINIMUM REQUIREMENTS Education Graduation from high school or equivalent. Experience Three (3) years’ experience in a high-volume customer service or general office administration environment. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. ADDITIONAL INFORMATION TRAVEL May travel up to 25% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed. REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver%27s license is required. If not currently a Texas resident, must obtain a Texas Driver%27s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver’s record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.

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