Spanish Speaking Call Center Representative (Remote - Alabama Only)

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  "last_changed_at": "2026-05-30T06:05:02.806Z",
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{
  "language": "en",
  "location": {
    "raw": "Birmingham, Alabama, United States",
    "city": "Birmingham",
    "region": "AL",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:50.954Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Birmingham, Alabama, United States",
      "city": "Birmingham",
      "region": "AL",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
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    "countries": [
      "United States"
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
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{}

{
  "list_job": {
    "id": "336",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Birmingham",
      "state": "Alabama",
      "country": "United States",
      "province": null
    },
    "departmentId": "17973",
    "locationType": "1",
    "jobOpeningName": "Spanish Speaking Call Center Representative (Remote - Alabama Only)",
    "departmentLabel": "Patient Contact Center",
    "employmentStatusLabel": "Full-time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-12-18",
    "atsLocation": {
      "city": "Birmingham",
      "state": "Alabama",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-family: Lato, sans-serif; font-size: 16px; font-weight: bold\"><span style=\"text-decoration: underline\">You must be located in Alabama, this is a completely remote position that requires the ability to speak Spanish.</span> Tribeca Pediatrics is a large New York City based Pediatric practice looking to staff our call center with individuals that have excellent customer service and are able to work from home. We will provide the equipment (computer, monitor, headset) and training. You must have a strong internet connection and a quiet place to work.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif\"><span style=\"font-weight: bold\"><span style=\"font-size: 13px\">ABOUT THE COMPANY: </span></span></span><span style=\"font-size: 13px\">Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice.  With over 40 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, we are truly the premier place to work and bring your family. Our incredible team of pediatricians, nurse practitioners, and medical support staff practices a unique philosophy that embraces low intervention, thoughtful medicine while delivering the highest quality of service and care. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif\"><span style=\"font-weight: bold\"><span style=\"font-size: 13px\">JOB DESCRIPTION: </span></span><span style=\"font-size: 13px\"> </span><span style=\"font-size: 13px\">A Call Center Receptionist provides a high level of customer service to patients (and their parents) by assisting with scheduling appointments, providing information on policies and the practice and responding to cases at a busy primary care pediatric office with multiple locations throughout the New York City metro area. </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-weight: bold\"><span style=\"font-size: 13px\">ROLES AND RESPONSIBILITIES</span></span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Provide excellent customer service with empathy and kindness</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Ability to maintain a positive demeanor and professionalism</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Schedule appointments accurately for patients across multiple offices</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Follow appropriate triage protocols and schedule messages for RNs and Pediatricians</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Register and guide new patients </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Ability to answer general questions about the practice and offices</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Adhere to HIPAA regulations and policies</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Transferring calls to the correct individuals/departments</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-weight: bold\"><span style=\"font-size: 13px\">QUALIFICATIONS</span></span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">A strong internet connection for the ability to work remotely, uninterrupted ( we will provide a computer and screen)</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">1+ Years of customer service experience/ call center experience</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Excellent communication and problem solving skills</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Strong computer skills</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Ability to handle a fast-paced environment </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Ability to self manage</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Must live in Alabama</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-weight: bold\"><span style=\"font-size: 13px\">SALARY</span></span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Starting rate - $12.00/hr with increases and room for growth. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-weight: bold\"><span style=\"font-size: 13px\">ENVIRONMENTAL/WORKING CONDITIONS</span></span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Work from home from a quiet place where you can perform your tasks uninterrupted</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">High volume of calls and emails</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-weight: bold\"><span style=\"font-size: 13px\">PHYSICAL DEMANDS</span></span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Requires sitting and standing associated with a normal office environment. Manual dexterity </span><span style=\"font-family: Lato, sans-serif; font-size: 13px\">needed using a computer keyboard. While performing duties of this position, the employee is regularly required to talk or hear. The employee needs to be able to see and frequently is required to use hands or fingers, handle, or feel objects. The employee is occasionally required to stand; walk; sit; and reach with hands and arms.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-weight: bold\">Benefits to support your health &amp; wellness:</span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year </span><br><br></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">401(k) Plan with 3% Safe harbor contribution from employer each year (employees who are eligible will receive an immediately vested contribution each year even if they do not contribute themselves to their 401K plan)</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Accrue up to 16 days of PTO/ year with the ability to roll over unused days</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Fully paid Gym Membership to select gyms in NYC and NJ</span><br></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Additional medical coverage buy up available through Aflac</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 13px\">Exclusive access to preferred pricing for Pet Insurance</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-weight: bold\"><span style=\"font-size: 13px\">ADDITIONAL NOTES</span></span></p>\n<p><span style=\"font-family: Lato, sans-serif\"><em><span style=\"font-size: 13px\">This job description in no way states or implies that these are the only duties to be performed  by the employee(s) incumbent in the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.</span></em></span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 13px\"><br></span></p>\n<p><span style=\"font-family: Lato, sans-serif\"><em><span style=\"font-size: 13px\">All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficient</span></em></span></p>",
    "compensation": "Starting $12.00 per hour",
    "departmentId": "17973",
    "locationType": "1",
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    "jobCategoryId": null,
    "jobOpeningName": "Spanish Speaking Call Center Representative (Remote - Alabama Only)",
    "departmentLabel": "Patient Contact Center",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://tribecapediatrics.bamboohr.com/careers/336",
    "employmentStatusLabel": "Full-time"
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}