Customer Project Manager

{
  "content_hash": "2b96c6b4954cd9f8ac8b317c56add68d66c55e283142a43f6c19514147a8fa93",
  "source_hash": "81cffd3bd7238d85e73050fb725e75b5f4574a86c87b5d5c139b9ee22e25b2e2",
  "last_changed_at": "2026-06-06T10:22:49.673Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Dallas, Texas, 75237, United States",
    "city": "Dallas",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": 90000,
  "inferred_at": "2026-06-06T10:22:49.672Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Dallas, Texas, 75237, United States",
      "city": "Dallas",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "69",
    "isRemote": null,
    "location": {
      "city": "Dallas",
      "state": "Texas"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18593",
    "locationType": "0",
    "jobOpeningName": "Customer Project Manager",
    "departmentLabel": "Production",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dallas",
      "state": "Texas",
      "postalCode": "75237",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">JETS MRO</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Title: Customer Project Manager</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Classification: Exempt/Full Time</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Reports to: VP of Operations</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Location: Dallas Executive Airport</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Department: Production</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Schedule: </span><span style=\"font-size: 12pt\">Monday-Friday 8AM-4:30PM</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Role:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.</span></li>\n<li><span style=\"font-size: 12pt\">Manage all customer communications regarding project status, timelines, and deliverables.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure clear understanding of invoices, pricing, and scope of work with customers.</span></li>\n<li><span style=\"font-size: 12pt\">Address customer concerns promptly and professionally to maintain satisfaction and trust.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Prepare and manage accurate quotes for new projects, additional work, and change orders.</span></li>\n<li><span style=\"font-size: 12pt\">Validate pricing and scope with input from technical and financial teams.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure quotes are aligned with company pricing structures and customer expectations.</span></li>\n<li><span style=\"font-size: 12pt\">Provide timely and transparent updates to customers regarding cost impacts of changes.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Monitor and track progress of projects from induction to completion, ensuring adherence to timelines.</span></li>\n<li><span style=\"font-size: 12pt\">Communicate proactively with customers regarding any delays, changes, or scheduling adjustments.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with the Maintenance Manager and Crew Leads to coordinate work schedules and resource availability.</span></li>\n<li><span style=\"font-size: 12pt\">Support on-time delivery metrics by escalating issues and resolving obstacles early.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Follow established company standards for communication, documentation, and quoting practices.</span></li>\n<li><span style=\"font-size: 12pt\">Review work orders for accuracy before invoicing to avoid discrepancies.</span></li>\n<li><span style=\"font-size: 12pt\">Provide feedback to leadership on process improvements and operational efficiencies.</span></li>\n<li><span style=\"font-size: 12pt\">Participate in strategic initiatives aimed at enhancing customer experience and organizational design.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Communicate timelines and deliverable expectations with external vendors and internal departments.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure alignment between maintenance, quality, scheduling, and purchasing teams.</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate with finance to ensure accurate invoicing and timely collections.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Required Education and Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree in Business, Aviation Management, or related field preferred; equivalent experience accepted.</span></li>\n<li><span style=\"font-size: 12pt\">3+ years in aviation customer service, project coordination, or maintenance support role.</span></li>\n<li><span style=\"font-size: 12pt\">Prior experience in quoting, estimating, or financial review within a technical service environment strongly preferred.</span></li>\n<li><span style=\"font-size: 12pt\">Exceptional communication and interpersonal skills with a strong customer focus.</span></li>\n<li><span style=\"font-size: 12pt\">High attention to detail and accuracy in documentation and invoicing.</span></li>\n<li><span style=\"font-size: 12pt\">Strong organizational and time-management skills with the ability to manage multiple priorities.</span></li>\n<li><span style=\"font-size: 12pt\">Proficiency in Microsoft Office Suite and familiarity with aviation maintenance tracking software (e.g., Corridor, CAMP, or similar).</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work independently while influencing cross-functional teams.</span></li>\n<li><span style=\"font-size: 12pt\">Strong problem-solving skills and proactive approach to resolving issues.</span></li>\n<li><span style=\"font-size: 12pt\">Commitment to maintaining confidentiality and professional integrity.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Physical Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ability to lift, push, and pull up to 50lbs.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work in an aircraft hangar which at times may be hot, cold, dusty, or loud.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Compensation:</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Pay Range: $90,000 annually</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Benefits: Highly subsidized family benefits.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">If you love airplanes as much as we do and are excited by the prospect of working in a fun and challenging environment, come join us and be a part of an incredible aviation journey!  </span><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.</span><br></p>",
    "compensation": "$90,000",
    "departmentId": "18593",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Project Manager",
    "departmentLabel": "Production",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://jetsmro.bamboohr.com/careers/69",
    "employmentStatusLabel": "Full-Time"
  }
}