General Manager: HYOU Fine Jewelry

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    "raw": "Georgetown, DC, 20007",
    "city": "Georgetown",
    "region": "DC",
    "country": "United States",
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  "inferred_at": "2026-06-06T10:51:31.649Z",
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{
  "detail": {
    "url": "https://leap.applytojob.com/apply/jobs/details/3lQBpuUCEp?&",
    "heading": "General Manager: HYOU Fine Jewelry",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://jobs.leapinc.co/apply/3lQBpuUCEp/General-Manager-HYOU-Fine-Jewelry",
    "description_html": "<h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Brand</span></span></span></span></span></span></span><br><br><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">HYOU Fine Jewelry creates pieces that move with you - bold, personal, and unapologetically modern. We design jewelry that looks elevated, feels effortless, and celebrates individuality.</span></span></span></span></span></span></span></h4><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our collections feature lab-grown diamonds and high quality gemstones, set in solid 10K gold and 14K gold vermeil layered over sterling silver. Every piece passes strict quality checks to ensure it’s made to last - jewelry meant for everyday wear, not special occasions only.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">By working directly with our makers, using lab grown diamonds, and keeping our model lean, HYOU delivers the same sparkle without inflated markups. The result: meaningful, modern fine jewelry that’s accessible, intentional, and personal.</span></span></span></span></span><br><br><strong><a href=\"https://hyoufinejewelry.com/pages/about_us\">HYOU</a></strong> is for the woman who doesn’t wait to be chosen. She chooses herself. Not someday. Every day. JUST BECAUSE.</span></span></p><hr><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role</span></span></span></span></span></span></span></h4><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are seeking a sophisticated, service-driven </span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">General Manager</span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> to lead our boutique powered by the Leap Platform, in Georgetown</span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As the General Manager, you will be the embodiment of the brand’s values and aesthetics—serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In addition to managing the daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth.</span></span></span></span></span></span></span></p><hr><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Position Qualifications</span></span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals.</span></span></span></span></span></span></span></span><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">GIA Certification preferred, not required</span></span></span></span></span></span></span></span></li></ul></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Must be 18+ years of age</span></span></span></span></span></span></span></span></li></ul><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Annual Base Salary: 75k <strong>to 85k</strong></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">. </span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.</span></span></span></span></span></span></span></span></h4><hr><h4 style=\"line-height:1.656;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Interpersonal Skills</span></span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Inspirational Leadership</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Coaches and empowers others through hands-on leadership and consistent feedback.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer-Obsessed</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Entrepreneurial Mindset</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborative Communicator</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Builds trust across teams and communicates effectively to drive alignment and results.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Emotional Intelligence:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Detail-Oriented</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Ensures all operational and brand standards are executed with accuracy and precision.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Brand Expert</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.</span></span></span></span></span></span></span></span></li></ul><hr><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Performance Indicators (KPIs)</span></span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Sales & Profitability:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Client Engagement:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operational Compliance:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Maintains inventory accuracy, visual standards, and procedural excellence.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Team Retention & Development:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.</span></span></span></span></span></span></span></span></li></ul><hr><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Leap</span></span></span></span></span></span></span><br><br><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click </span></span></span></span></span><a href=\"https://remarkable-retail-a0721f60.simplecast.com/episodes/making-moves-from-online-to-physical-retail-with-leaps-amish-tolia-CBxkg3Np\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span>here</span></span></span></span></span></span></a><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">!</span></span></span></span></span></span></span></h4><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Leap offers a competitive total rewards package, which includes:</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Unlimited PTO (blackout periods apply)</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Commission Eligible</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Healthcare benefits (medical, dental, vision) </span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) </span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) </span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Employee Assistance Program</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Employee discount + wardrobe allotment for participating Leap brands</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;background-color:#ffffff;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.</span></span></span></span></span></span></span></span></p>",
    "description_text": "About the Brand\n HYOU Fine Jewelry creates pieces that move with you - bold, personal, and unapologetically modern. We design jewelry that looks elevated, feels effortless, and celebrates individuality.\n Our collections feature lab-grown diamonds and high quality gemstones, set in solid 10K gold and 14K gold vermeil layered over sterling silver. Every piece passes strict quality checks to ensure it’s made to last - jewelry meant for everyday wear, not special occasions only.\n By working directly with our makers, using lab grown diamonds, and keeping our model lean, HYOU delivers the same sparkle without inflated markups. The result: meaningful, modern fine jewelry that’s accessible, intentional, and personal.\n HYOU is for the woman who doesn’t wait to be chosen. She chooses herself. Not someday. Every day. JUST BECAUSE.\n About the Role\n We are seeking a sophisticated, service-driven General Manager to lead our boutique powered by the Leap Platform, in Georgetown . This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience.\n As the General Manager, you will be the embodiment of the brand’s values and aesthetics—serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence.\n You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach.\n In addition to managing the daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth.\n Position Qualifications\n 5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals. GIA Certification preferred, not required\n Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge.\n Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.\n Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.\n Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.\n Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.\n Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.\n Must be 18+ years of age\n Annual Base Salary: 75k to 85k . Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.\n Interpersonal Skills\n Inspirational Leadership : Coaches and empowers others through hands-on leadership and consistent feedback.\n Customer-Obsessed : Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.\n Entrepreneurial Mindset : Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.\n Collaborative Communicator : Builds trust across teams and communicates effectively to drive alignment and results.\n Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.\n Detail-Oriented : Ensures all operational and brand standards are executed with accuracy and precision.\n Brand Expert : Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.\n Key Performance Indicators (KPIs)\n Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.\n Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.\n Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.\n Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.\n About Leap\n The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here !\n Leap offers a competitive total rewards package, which includes:\n Unlimited PTO (blackout periods apply)\n Commission Eligible\n Healthcare benefits (medical, dental, vision)\n Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)\n Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)\n Employee Assistance Program\n Employee discount + wardrobe allotment for participating Leap brands\n However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.",
    "jsonld_jobposting": {
      "url": "https://jobs.leapinc.co/apply/3lQBpuUCEp/General-Manager-HYOU-Fine-Jewelry",
      "@type": "JobPosting",
      "title": "General Manager: HYOU Fine Jewelry",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-09",
      "description": "<h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Brand</span></span></span></span></span></span></span><br><br><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">HYOU Fine Jewelry creates pieces that move with you - bold, personal, and unapologetically modern. We design jewelry that looks elevated, feels effortless, and celebrates individuality.</span></span></span></span></span></span></span></h4><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our collections feature lab-grown diamonds and high quality gemstones, set in solid 10K gold and 14K gold vermeil layered over sterling silver. Every piece passes strict quality checks to ensure it’s made to last - jewelry meant for everyday wear, not special occasions only.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">By working directly with our makers, using lab grown diamonds, and keeping our model lean, HYOU delivers the same sparkle without inflated markups. The result: meaningful, modern fine jewelry that’s accessible, intentional, and personal.</span></span></span></span></span><br><br><strong><a href=\"https://hyoufinejewelry.com/pages/about_us\">HYOU</a></strong> is for the woman who doesn’t wait to be chosen. She chooses herself. Not someday. Every day. JUST BECAUSE.</span></span></p><hr><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role</span></span></span></span></span></span></span></h4><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are seeking a sophisticated, service-driven </span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">General Manager</span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> to lead our boutique powered by the Leap Platform, in Georgetown</span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As the General Manager, you will be the embodiment of the brand’s values and aesthetics—serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In addition to managing the daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth.</span></span></span></span></span></span></span></p><hr><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Position Qualifications</span></span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals.</span></span></span></span></span></span></span></span><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">GIA Certification preferred, not required</span></span></span></span></span></span></span></span></li></ul></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Must be 18+ years of age</span></span></span></span></span></span></span></span></li></ul><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Annual Base Salary: 75k <strong>to 85k</strong></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">. </span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.</span></span></span></span></span></span></span></span></h4><hr><h4 style=\"line-height:1.656;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Interpersonal Skills</span></span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Inspirational Leadership</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Coaches and empowers others through hands-on leadership and consistent feedback.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer-Obsessed</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Entrepreneurial Mindset</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborative Communicator</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Builds trust across teams and communicates effectively to drive alignment and results.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Emotional Intelligence:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Detail-Oriented</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Ensures all operational and brand standards are executed with accuracy and precision.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Brand Expert</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.</span></span></span></span></span></span></span></span></li></ul><hr><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Performance Indicators (KPIs)</span></span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Sales & Profitability:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Client Engagement:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operational Compliance:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Maintains inventory accuracy, visual standards, and procedural excellence.</span></span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Team Retention & Development:</span></span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.</span></span></span></span></span></span></span></span></li></ul><hr><h4 style=\"line-height:1.38;margin-top:16px;margin-bottom:3px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Leap</span></span></span></span></span></span></span><br><br><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click </span></span></span></span></span><a href=\"https://remarkable-retail-a0721f60.simplecast.com/episodes/making-moves-from-online-to-physical-retail-with-leaps-amish-tolia-CBxkg3Np\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span>here</span></span></span></span></span></span></a><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">!</span></span></span></span></span></span></span></h4><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Leap offers a competitive total rewards package, which includes:</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Unlimited PTO (blackout periods apply)</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Commission Eligible</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Healthcare benefits (medical, dental, vision) </span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) </span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) </span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Employee Assistance Program</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Employee discount + wardrobe allotment for participating Leap brands</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;background-color:#ffffff;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.</span></span></span></span></span></span></span></span></p>",
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