Protective Operations Specialist, Expert

Requisition ID # 172974 Job Category: Business Operations / Strategy Job Level: Individual Contributor Business Unit: Information Technology Work Type: Hybrid Job Location: Oakland   Department Overview Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. Position Summary Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate and deliver trainings for essential business procedures/processes, and drive development of new resources and tools. Job Responsibilities Use system and personnel resources to successfully address inquiries from internal business partners Develop internal work procedures and initiate process improvements Develop and manage trainings to enhance knowledge and job skills Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives Support organization as a subject matter expert by providing information and direction to resources through various delivery channels Research and data analysis; compile and prepare reports for upper management Provide direction and coaching to other team members. Participate on cross functional teams May serve as a team lead Manage communications Liaison between various departments and cross functional teams Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness Qualifications Minimum: Bachelors Degree in Business Administration or job-related discipline or equivalent experience Job-related experience, 8 years Desired: Graduate Degree in job-related discipline or equivalent experience

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