Mortgage Customer Service Specialist

{
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  "source_hash": "6ea0b3857e6a5f2d4e6adb2fdefd047d2eaf157fbe844b893a4f53970c987d7e",
  "last_changed_at": "2026-05-29T07:02:57.939Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Walla Walla, Washington",
    "city": "Walla Walla",
    "region": "WA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 23.52,
  "salary_min": 20,
  "inferred_at": "2026-06-22T07:57:37.809Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Walla Walla, Washington",
      "city": "Walla Walla",
      "region": "WA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "In this role you'll have the opportunity to:",
      "content": "\n<li>Responsible for answering general customer inquiries related to all loan activity and notices (except as related to advanced default – bankruptcy and foreclosure). This includes loan terms, tax, insurance, private mortgage insurance, escrow analysis, payment processing, billing, credit reporting, and year end.</li>\n<li>Responsible for thoroughly researching and resolving issues related to loan accounts as indicated by customer requests and/or from system reports.</li>\n<li>Responsible for the set-up and monitoring of Adjustable Rate Mortgages and other alternative mortgage products. Responsible for the annual escrow analysis review.</li>\n<li>Responsible for modifying or correcting credit reporting as situations require and research supports. Apply payments or other refunds received. Review reports and notices for accuracy prior to annual mailings.</li>\n<li>Coordinate resolution to complex customer issues utilizing the expertise of other staff within the Loan Servicing or other departments using available systems and tools.</li>\n<li>Responsible for updating imaged loan files as necessary to document changes. Review accuracy of, and post to the core system, journal entries created by others.</li>\n<li>Responsible for complying with policies, procedures, security requirements, investor requirements, and government regulations.</li>\n"
    },
    {
      "text": "Education & Certifications",
      "content": "\n<li>H.S. Diploma: required (an equivalent combination of education and experience may be considered)</li>\n"
    },
    {
      "text": "Experience",
      "content": "\n<li>4 or more years of related experience. Mortgage banking or customer service experience required</li>\n"
    },
    {
      "text": "Knowledge, Skills and Abilities",
      "content": "\n<li>Possess broad knowledge of loan servicing functions as well as loan document terms and conditions.</li>\n<li>Ability to multi-task, prioritize, and meet deadlines.</li>\n<li>Ability to work independently and as part of a team. Ability to understand and apply changes to regulations and requirements to daily work.</li>\n<li>Ability to communicate in a positive and professional manner through telephone, e-mail, or written correspondence with customers and co-workers.</li>\n<li>Proficient with Microsoft Office products including Outlook, Word, and Excel.</li>\n<li>Knowledge of investor, state, and federal requirements related to mortgage servicing including loan purchases and sales, customer complaints, credit bureau reporting, flood insurance, escrow, and escrow analysis.&nbsp;</li>\n"
    },
    {
      "text": "Compensation & Benefits",
      "content": "\n<li>Targeted starting salary range (based on experience): $<a rel=\"noopener noreferrer\" href=\"http://20.00\" class=\"postings-link\">20.00</a> - $<a rel=\"noopener noreferrer\" href=\"http://23.52\" class=\"postings-link\">23.52</a> hourly</li>\n<li>Incentive potential</li>\n<li>Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance</li>\n<li>Paid vacation time, sick time and 11 company paid holidays</li>\n<li>401k (with up to 4% match)</li>\n<li>Tuition reimbursement</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1774646339139,
  "updatedAt": null,
  "categories": {
    "team": "Mortgage Loan Servicing",
    "location": "Walla Walla, Washington",
    "commitment": "Full Time - Hourly",
    "department": "Mortgage",
    "allLocations": [
      "Walla Walla, Washington"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}