Helpdesk Analyst

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    "city": "Rochester",
    "region": "NY",
    "country": "United States",
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    "datePosted": "2023-09-18T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p> </p>\n<p> </p>\n<p><strong>Help Desk Administrator </strong></p>\n<p> </p>\n<p>Compensation depends on expereince: Range from $40k-$55k</p>\n<p> </p>\n<p><strong>Position Objective: </strong></p>\n<p>The Help Desk Administrator position is primarily responsible to ensure all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis. </p>\n<p><strong> </strong></p>\n<p><strong>Duties & Responsibilities: </strong></p>\n<ul>\n <li>Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate </li>\n <li>Provide internal end-user support and training for Windows-based desktops, software and peripherals</li>\n <li>Generate and update support documentation</li>\n <li>User on-boarding and off-boarding</li>\n <li>Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.</li>\n <li>Ability to evaluate new technology for compatibility with current system, processes and procedures</li>\n <li>Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning</li>\n <li>Maintains asset tracking and IT inventory</li>\n <li>Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical </li>\n <li>Assist with application, hardware or system rollouts as needed </li>\n</ul>\n<p> </p>\n<p><strong>Qualifications/Experience: </strong></p>\n<ul>\n <li>Strong technical skills with PC’s </li>\n <li>Ability to explain technical concepts to non-technical users with approachability and empathy </li>\n <li>Experience with installing and troubleshooting hardware and software issues.</li>\n <li>Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)</li>\n <li>Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems. </li>\n <li>Experience and knowledge with email system fundamentals. </li>\n <li>Experience with Wi-Fi technology and standards. </li>\n <li>Excellent communication, time management and organizational skill with strong attention to detail. </li>\n <li>Ability to solve problems and interpret variables in situations where only limited standardization exists</li>\n <li>Ability to learn and support new applications </li>\n <li>Self-motivated and able to work without direct supervision or as part of a team. </li>\n <li>A+, Net+ or MCP certifications are a plus. </li>\n</ul>\n<p> </p>\n<p><strong>Tools & Equipment: </strong></p>\n<ul>\n <li>PC, printer, telephone, fax machine, copier, and other office equipment.</li>\n</ul>",
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    "validThrough": "2027-09-18T04:00:00.000Z",
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      "name": "Wellington Steele & Associates",
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