Manager, Client Success - Pharma Solutions

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    "description": "<p><strong>JOB SUMMARY</strong></p>\n\n<p>Client Success is responsible for cultivating and maintaining on-going client relationships. Provides new and existing clients with the best possible service and recommendations in relation to our products and services.<br />\n<br />\nProvides product service information to customers and identifies upselling opportunities to&nbsp;maintain and increase income streams from customer relationships</p>\n\n<p><strong>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</strong></p>\n\n<ul>\n\t<li>Responsible for managing the relationship with strategic customer accounts.&nbsp;</li>\n\t<li>Build effective strategies, tools, and processes and set priorities to deliver account growth&nbsp;and increased platform value to clients</li>\n\t<li>Acts as an advisor to clients to promote business discussions and identify operational&nbsp;strategies that meet client objectives and align with Outcomes corporate vision or inspire&nbsp;innovative solutions</li>\n\t<li>Develop and maintain strong relationships with pharma clients to establish a trusted&nbsp;partnership</li>\n\t<li>Represents client internally and coordinates with other departments to implement new&nbsp;programs and services, coordinate resources for projects, and address ongoing service needs</li>\n\t<li>Conduct market, client and competitive analysis to recommend sales strategies, and advise&nbsp;clients on Outcomes solutions and services that meet their needs.&nbsp;</li>\n\t<li>Uses a consultative approach to understand the client&rsquo;s needs, identifies next steps, and leads&nbsp;the engagement between Outcomes and the client.</li>\n\t<li>Handle the overall responsibility for managing client relationships, owning client retention&nbsp;and satisfaction KPIs&nbsp;</li>\n\t<li>Manage the Pharma Client Success team effectively to ensure client needs are met to&nbsp;ensure retention</li>\n</ul>\n",
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