Triage Technician

{
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  "source_hash": "4dd4734c1a075a7bc8706ffeb7322f8d8b36db32f34567219ca920ff3de19bff",
  "last_changed_at": "2026-06-06T07:56:35.223Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Des Moines, Iowa",
    "city": "Des Moines",
    "region": "IA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:56:35.218Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Des Moines, Iowa",
      "city": "Des Moines",
      "region": "IA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "\n<li>Serve as the initial point of contact for clients experiencing technical issues and their requests</li>\n<li>Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team</li>\n<li>Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms</li>\n<li>Proactively monitoring a wide variety of customers’ systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each</li>\n<li>Ensure related customer cases are associated properly with major incidents</li>\n<li>Accurately and professionally document all communication with customers</li>\n<li>Follow proper escalation procedures to platform engineers during an</li>\n<li>Perform other duties as assigned</li>\n"
    },
    {
      "text": "Education & Experience ",
      "content": "\n<li>High School Diploma or equivalent</li>\n<li>Empathetic customer service mindset and attitude</li>\n<li>A superior sense of urgency and customer sentiment</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Enjoys teamwork and collaboration</li>\n<li>Must have excellent problem-solving skills and the ability to prioritize</li>\n<li>Possess the ability to comprehend and execute documented escalation procedures</li>\n<li>Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services.</li>\n"
    },
    {
      "text": "Preferred Skills",
      "content": "\n<li>ServiceNow and ITSM experience</li>\n<li>Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc)</li>\n<li>Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.)</li>\n<li>IBM Power Technologies (IBM I and AIX) – IBM i Operations</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1780662202713,
  "updatedAt": null,
  "categories": {
    "team": "Operations",
    "location": "Des Moines, Iowa",
    "allLocations": [
      "Des Moines, Iowa",
      "Kansas City, Missouri",
      "Lenexa, KS",
      "Austin, Texas"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}