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Call Center MSR

Dfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001 · Gurnee, IL, US, Gurnee, IL · Active · $18–$31 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001
TitleCall Center MSR
Normalized title-
Department / team-
LocationGurnee, IL, United States
Work model-
Employment typeFull Time
Salary$18–$31 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-15 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Dfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Gurnee.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001
Source5750fc12-42ac-4734-a462-47c6f6445dec
ATS providerADP Workforce Now Recruiting

Description

SUMMARY: Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service. ESSENTIAL FUNCTIONS: Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone, and written / digital correspondence. Answers incoming calls in accordance to our service accountability standards. Responds to member inquiries in a timely manner. Researches and resolve routine member questions, problems, and complaints concerning credit union accounts. Assists in opening new memberships, add-on accounts, and visa credit cards. Follows verification and identification procedures to assist in preventing / mitigating fraud. Recognizes opportunities and cross-sell credit union products and services. Consistently meets or exceeds established monthly sales targets; participates in internal sales campaigns. Processes a wide range of teller transactions and client account maintenance requests with accuracy. Assists with Online Banking and E-Services trouble shooting / general inquiries. Works hand in hand with the fiduciary representative, assisting with Trust / POA / HSA / IRA / Estate Accounts. Maintains knowledge of credit union products, services, policies and procedures. Other duties as may be assigned SECONDARY FUNCTIONS: Provides coverage on the ITM as needed, this includes participating in a regular Saturday rotation (approx. once every six weeks). QUALIFICATIONS: Education Required: High School Diploma or equivalent (GED) Education Preferred: Associate’s degree in Business Administration or related field Experience Required: One (1) year of customer service or retail sales experience Experience Preferred: Two (2) years of customer service or retail sales experience in a call center The base pay for this position is $18.32 to $30.54 per hour. This position is eligible for a sales incentive/goal program. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.

Full job record

Job ID0c6ab5d57a7f6f6fa8d296c9f0849b373d4c4bd2
Org ID01cb7a99-ad76-4d39-9cca-9809cae4fe8c
Source ID5750fc12-42ac-4734-a462-47c6f6445dec
Board ID5750fc12-42ac-4734-a462-47c6f6445dec
Provideradp_workforcenow
Provider Job Key590290
TitleCall Center MSR
Normalized Title—
Statusactive
Activeyes
Location TextGurnee, IL, US, Gurnee, IL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIL
CityGurnee
Salary Raw18.32 To 30.54 (USD) Hourly
Salary Min18.32
Salary Max30.54
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dfe0ab68-28b5-4b5d-abd8-1862ad0ae8a9&ccId=19000101_000001&lang=en_US&type=JS&jobId=590290&jwId=9201186280575_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dfe0ab68-28b5-4b5d-abd8-1862ad0ae8a9&ccId=19000101_000001&lang=en_US&type=JS&jobId=590290&jwId=9201186280575_1
First Seen At2026-05-31 18:31:17Z
Last Seen At2026-06-06 12:35:10Z
Last Checked At2026-06-06 12:35:10Z
Last Changed At2026-06-06 12:35:10Z
Inactive At—
Source Posted At2026-05-15 14:10:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=dfe0ab68-28b5-4b5d-abd8-1862ad0ae8a9|19000101_000001/date=2026-06-06/2026-06-06T12-35-10-472Z-b0e7662d80cc6c9966fc8c6266d2958c9b14db04ac460f2c9621b99bd1ecd00b.json
Event Fields
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  "source_hash": "18f6560c2850da7e1bbf26bed3a39d9e4c346404244c41045fa14fb9b0062e1c",
  "last_changed_at": "2026-06-06T12:35:10.761Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "city": "Gurnee",
    "region": "IL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_max": 30.54,
  "salary_min": 18.32,
  "inferred_at": "2026-06-06T12:35:10.756Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Gurnee, IL, US, Gurnee, IL",
      "city": "Gurnee",
      "region": "IL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;' data-pasted=\"true\"><strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">SUMMARY:</span></strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: arial, sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: arial, sans-serif;\"><strong><span style=\"font-size: 14px;\">ESSENTIAL FUNCTIONS:&nbsp;</span></strong></span></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone, and written / digital correspondence.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Answers incoming calls in accordance to our service accountability standards.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Responds to member inquiries in a timely manner.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Researches and resolve routine member questions, problems, and complaints concerning credit union accounts.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Assists in opening new memberships, add-on accounts, and visa credit cards.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Follows verification and identification procedures to assist in preventing / mitigating fraud.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Recognizes opportunities and cross-sell credit union products and services.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Consistently meets or exceeds established monthly sales targets; participates in internal sales campaigns.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Processes a wide range of teller transactions and client account maintenance requests with accuracy.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Assists with Online Banking and E-Services trouble shooting / general inquiries.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Works hand in hand with the fiduciary representative, assisting with Trust / POA / HSA / IRA / Estate Accounts.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Maintains knowledge of credit union products, services, policies and procedures.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: arial, sans-serif; text-align: justify;\"><span style=\"font-size: 14px;\">Other duties as may be assigned</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: arial, sans-serif;\"><strong><span style=\"font-size: 14px;\">SECONDARY FUNCTIONS:</span></strong></span></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 34px;\"><li><h1 style='margin:0in;font-size:19px;font-family:\"Book Antiqua\",serif;font-weight:normal;' data-pasted=\"true\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\">Provides coverage on the ITM as needed, this includes participating in a regular Saturday rotation (approx. once every six weeks).</span></span></h1></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-align:justify;'><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: arial, sans-serif;\"><strong><span style=\"font-size: 14px;\">QUALIFICATIONS:&nbsp;</span></strong></span></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 13px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Education Required: High School Diploma or equivalent (GED)</span></li><li style=\"margin: 0in; font-size: 13px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Education Preferred: Associate&rsquo;s degree in Business Administration or related field</span></li><li style=\"margin: 0in; font-size: 13px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Experience Required: One (1) year of customer service or retail sales experience&nbsp;</span></li><li style=\"margin: 0in; font-size: 13px; font-family: arial, sans-serif;\"><span style=\"font-size: 14px;\">Experience Preferred: Two (2) years of customer service or retail sales experience in a call center</span></li></ul></div><p><span style=\"font-family: arial, sans-serif;\"><br></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\" id=\"isPasted\"><span style=\"font-size: 14px;\">The base pay for this position is $18.32 to $30.54 per hour. This position is eligible for a sales incentive/goal program.&nbsp;</span> In specific locations, the pay range may vary from the range posted. Click <a href=\"https://www.alecu.org/membership/about/careers\" target=\"_blank\" style=\"font-family: arial,sans-serif;\">here</a> to learn more about ALEC and our benefits.</span></p><p><span style='font-family:\"Arial\",sans-serif;font-size:14px;'><br></span></p>\n",
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