Remote Receptionist

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  "source_hash": "35150aeb187ec7d1ef628d7c868e73cb5a5576d60e90b6eb5b98fc02a2e35ec8",
  "last_changed_at": "2026-05-30T06:01:44.667Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Pedro Sula, Cortes, Honduras",
    "city": "San Pedro Sula",
    "region": "Cortes",
    "country": "Honduras",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:31:43.286Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "San Pedro Sula, Cortes, Honduras",
      "city": "San Pedro Sula",
      "region": "Cortes",
      "country": "Honduras",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Honduras"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "68",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "San Pedro Sula",
      "state": null,
      "country": "Honduras",
      "province": "Cortes"
    },
    "departmentId": "18586",
    "locationType": "1",
    "jobOpeningName": "Remote Receptionist",
    "departmentLabel": "Sales Team",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-05-27",
    "atsLocation": {
      "city": "San Pedro Sula",
      "state": "Cortes",
      "country": "Honduras",
      "countryId": "96"
    },
    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">THE LAW FIRM OF MOUMITA RAHMAN PLLC</span><br><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">REMOTE RECEPTIONIST ROLE</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">| </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Department</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Sales| </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Reports To</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Sr. Sales Manager | </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Employment Type</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Full-Time | </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>POSITION SUMMARY</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Receptionist serves as the first point of contact for all inbound callers to the Law Firm of Moumita Rahman PLLC. This role is responsible for delivering a professional, welcoming, and efficient experience on every call — accurately identifying the caller's needs, collecting and entering their information into the firm's CRM, and routing each call to the appropriate department or team member. The Receptionist is a critical link between clients and the firm's Sales and Customer Service teams, and is expected to uphold the firm's standards of quality, accuracy, and professionalism on every interaction.<br><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">KEY RESPONSIBILITIES</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Call Handling &amp; Routing</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Answer all inbound calls promptly, professionally, and with a consistent firm greeting.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Quickly identify the nature of the call and determine the correct department, queue, or individual to route the caller to.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Transfer calls accurately to the appropriate team (Sales/Booking, Customer Service, or specific staff members) using the firm's phone system.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Avoid unnecessary holds and minimize caller wait time while ensuring warm, quality transfers.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">CRM Data Entry</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">For all new callers, collect required intake information and enter it accurately into the firm's CRM system in real time.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Verify spelling of names, contact numbers, and other key data fields before completing the entry.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure no new caller interaction is left unlogged.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Call Disposition &amp; Interaction Logging</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Complete a call disposition for every single call interaction — including transferred calls — before closing out the engagement.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Select the accurate disposition category that reflects the outcome of each specific interaction.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain complete and consistent interaction logs to support reporting, quality review, and team accountability.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Quality &amp; Compliance</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Handle every call with professionalism, empathy, and in alignment with the firm's customer service standards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Accurately convey information to callers and confirm understanding before transferring or ending the call.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Adhere to all firm scripts, call protocols, and quality benchmarks as defined by management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Accept feedback from quality review sessions and apply coaching to improve performance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain strict confidentiality of client information and comply with all firm privacy, security, and data handling protocols.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to remain professional and composed while handling emotionally sensitive or high-volume client interactions.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">PERFORMANCE STANDARDS</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Call Answer Rate: Answer inbound calls within defined SLA thresholds.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Transfer Accuracy: Route calls to the correct destination on the first attempt.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Disposition Compliance: Consistently maintain accurate call dispositions for all interactions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">CRM Accuracy: New caller information entered completely and correctly on every call.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Quality Score: Meet or exceed monthly call quality benchmarks established by management.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>QUALIFICATIONS</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Required</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">High school diploma or equivalent.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Prior experience in a customer-facing or call center role preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong verbal communication skills with a professional and courteous phone presence.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to multitask — actively listen, type, and navigate software simultaneously.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Basic computer proficiency; ability to learn CRM and phone system tools quickly.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">High attention to detail and accuracy in data entry.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Reliable, punctual, and consistent.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Preferred</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience working in a law firm, legal services, or immigration services environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with CRM software (MyCase or similar).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Bilingual (English/Spanish) strongly preferred.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">WORK ENVIRONMENT &amp; SCHEDULE</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This is a remote position. Reliable high-speed internet and a dedicated, quiet workspace are required.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Candidates must be available during firm business hours and adhere to their assigned shift schedule.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This role operates within a fast-paced, metrics-driven team environment.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">The Law Firm of Moumita Rahman PLLC is an equal opportunity employer. This job description is not exhaustive and may be updated at any time at management's discretion.</span></p>",
    "compensation": "$7",
    "departmentId": "18586",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Remote Receptionist",
    "departmentLabel": "Sales Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://rahmanlawpllc.bamboohr.com/careers/68",
    "employmentStatusLabel": "Full-Time"
  }
}