Repossession Manager

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    "title": "Repossession Manager",
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    "datePosted": "2024-06-06T19:57:30.708Z",
    "description": "<h2>Summary</h2>\n<p><strong><em><u>Job Summary</u></em></strong></p>\n<p> </p>\n<p>Oversees the end-to-end asset recovery process for defaulted loan accounts, including repossession assignment, vendor management, collateral disposition, and post-sale resolution activities. Ensures adherence to regulatory requirements and internal policies while driving performance through effective oversight of recovery strategies, reporting, and cross-functional collaboration.</p>\n<p> </p>\n<p><strong>Department Hours:</strong></p>\n<ul>\n <li><strong> Monday-Friday 6am PT -6pm PT, Saturdays 6am PT - 2:30pm PT</strong></li>\n</ul>\n<p> </p>\n<p><strong>Role Hours:</strong></p>\n<ul>\n <li><strong>Monday-Friday  from 9am PT - 6pm PT, and Rotating Saturdays from 6am PT - 2:30pm PT</strong></li>\n</ul>\n<h2>Duties & Responsibilities</h2>\n<p><strong><em><u>Duties and Responsibilities</u></em></strong></p>\n<ul>\n <li>Oversee daily loss recovery operations, including reviewing, approving, and assigning defaulted auto loans to recovery agents in accordance with credit union and state guidelines, monitor vendor progress and timelines. </li>\n <li>Manage performance, priorities, and development of the repossession specialists.</li>\n <li>Monitor dashboards, queues, and reports to ensure timely follow-up, balanced workloads, and performance tracking. </li>\n <li>Manage relationships with repossession agents, skip tracers, auction facilities, and titling agencies; enforce vendor compliance and performance standards.</li>\n <li>Resolve complex or escalated recovery cases, including member disputes, legal inquiries, redemption terms, and high-risk accounts. </li>\n <li>Oversee collateral valuation, damage assessment, and disposition strategies; coordinate repairs, insurance claims, and auctions or direct sales to maximize recovery value. </li>\n <li>Review loan files for inconsistencies or potential fraud; escalate concerns to Risk Management as appropriate. </li>\n <li>Review post-sale accounts and authorize placement of deficiency balances with approved collection agencies or legal counsel in accordance with policy. </li>\n <li>Partner with internal teams to align strategies and improve recovery results. </li>\n <li>Ensure compliance with all applicable federal and state regulations, including FDCPA, SCRA, FCRA, UDAAP, BSA, OFAC, the Patriot Act, and state-specific servicemember protections (e.g., California Military and Veterans Code “CA SCRA”) as well as other applicable state laws.</li>\n <li>Ensure strict adherence to Right to Cure requirements in applicable states; oversee issuance of Notice of Intent to Sell and Deficiency Balance letters. </li>\n <li>Train, mentor, and coach team members on recovery procedures, systems, and regulatory updates. </li>\n <li>Analyze recovery performance, vendor activity, sales outcomes, and loss trends; prepare and present reports to management with recommendations. </li>\n <li>Review and audit vendor invoices, sale proceeds, refunds, and dealer reconciliations for accuracy and timeliness. </li>\n <li>Ensure proper documentation of recovery actions and timely issuance of required legal notices.</li>\n <li>Support process improvements, enhanced recovery rates, and overall member experience. </li>\n <li>Perform additional duties to support departmental goals and organizational initiatives.</li>\n <li>Oversees clerical processing functions supporting Loss Recovery and Account Resolution operations, ensuring accurate and timely completion of all transactional and administrative duties. Support function responsibilities include:  transactional payment processing, loan modification and extension processing, loan charge-off processing and account adjustments.  Manager is also responsible to ensure accurate and timely processing of mail, tow notification, and mail returns. </li>\n</ul>\n<h2>Requirements</h2>\n<p><strong><em><u>Education and Experience Requirements:</u></em></strong></p>\n<ul>\n <li>Four-year degree and one year of collection experience preferred.  In place of a degree, three years of collection experience could be substituted.</li>\n</ul>\n<p> </p>\n<p><strong><em><u>Required Knowledge, Skills and Abilities:</u></em></strong></p>\n<ul>\n <li>General knowledge of collection practices and default servicing processes </li>\n <li>Experience with installment, credit card, and real estate loan collections </li>\n <li>Knowledge of credit union or financial institution products and services </li>\n <li>Must be able to appropriately resolve conflicts, escalated issues, and complex member situations </li>\n <li>Must be PC literate; proficient in Microsoft Office and applicable loan/collection systems </li>\n <li>Ability to conform to new policies, procedures, and regulatory initiatives </li>\n <li>Must be organized, detail oriented, and able to manage multiple priorities </li>\n <li>Ability to function and thrive in a high-volume, production-driven environment with strict deadlines </li>\n <li>Ability to work effectively both independently and within a team environment </li>\n <li>Strong interpersonal skills with the ability to resolve conflict and miscommunication </li>\n <li>Strong written and verbal communication skills </li>\n <li>Ability to maintain a high level of confidentiality when handling sensitive member and financial information </li>\n <li>Knowledge of repossession and collateral recovery processes, including vendor management and asset disposition practices </li>\n <li>Understanding of applicable federal and state regulations, including FDCPA, SCRA, FCRA, UDAAP, BSA, OFAC, the Patriot Act, and state-specific laws (e.g., California Military and Veterans Code protections) </li>\n</ul>",
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          "postalCode": "89119",
          "addressRegion": "NV",
          "streetAddress": "375 E Warm Springs Ste 103 Las Vegas NV, 89119",
          "addressCountry": "US",
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    "validThrough": "2027-06-06T19:57:30.708Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "CommunityAmerica Credit Union",
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      "sameAs": "https://www.communityamerica.com/"
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