Front Desk Supervisor

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    "html_title": "StepStone Hospitality Inc. - Front Desk Supervisor",
    "description_html": "<p><br></p><p><strong>.</strong> <strong>Administration</strong></p><p>· Maintain standards of quality guest service.</p><p>· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.</p><p>· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.</p><p>· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&amp;B.</p><p>· Oversees all problem resolution matters in the absence of GM.</p><p>· Increase level of guest satisfaction by delivery of an exceptional product through employee development.&nbsp;</p><p>· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.&nbsp;</p><p>· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.</p><p>· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.</p><p>Ability to accurately use various office and accounting software.&nbsp;</p><p>&nbsp;&nbsp;</p><p><strong>.</strong> <strong>Support</strong></p><p>· Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.</p><p>· Ability to assist with the design and preparation of statistical reports and presentations as needed.</p><p>· Ability to accurately report information.&nbsp;</p><p>· Ability to assist with various office tasks as needed.</p><p>· Ability to scrupulously follow all StepStone and hotel policies and procedures.</p><p>. Attend required meetings.&nbsp;</p><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><p><strong>Additional responsibilities specific to you &nbsp;&nbsp;are:</strong></p><p>· Must have a comprehensive knowledge &nbsp;&nbsp;of all hotel departments and functions.</p><p>· Must have a comprehensive knowledge &nbsp;&nbsp;applicable Federal, state, and local health, safety, and legal regulations.</p><p>· Must have exceptional mathematical &nbsp;&nbsp;and computer skills.</p><p>· High school education and relevant &nbsp;&nbsp;training and experience required. Additional education preferred.</p><p>· Ability to timely obtain any &nbsp;&nbsp;required licenses or certificates.</p><p>· CPR training required; first aid &nbsp;&nbsp;training preferred.</p><p>· Additional language ability &nbsp;&nbsp;preferred.</p><p><br></p><p>&nbsp;&nbsp;OPERA Cloud PMS experience a plus</p>",
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      "description": "<p>Description</p><p><br/></p><p><strong>.</strong> <strong>Administration</strong></p><p>· Maintain standards of quality guest service.</p><p>· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.</p><p>· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.</p><p>· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.</p><p>· Oversees all problem resolution matters in the absence of GM.</p><p>· Increase level of guest satisfaction by delivery of an exceptional product through employee development. </p><p>· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. </p><p>· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.</p><p>· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.</p><p>Ability to accurately use various office and accounting software. </p><p>  </p><p><strong>.</strong> <strong>Support</strong></p><p>· Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.</p><p>· Ability to assist with the design and preparation of statistical reports and presentations as needed.</p><p>· Ability to accurately report information. </p><p>· Ability to assist with various office tasks as needed.</p><p>· Ability to scrupulously follow all StepStone and hotel policies and procedures.</p><p>. Attend required meetings. </p><p>     </p><p><strong>Additional responsibilities specific to you   are:</strong></p><p>· Must have a comprehensive knowledge   of all hotel departments and functions.</p><p>· Must have a comprehensive knowledge   applicable Federal, state, and local health, safety, and legal regulations.</p><p>· Must have exceptional mathematical   and computer skills.</p><p>· High school education and relevant   training and experience required. Additional education preferred.</p><p>· Ability to timely obtain any   required licenses or certificates.</p><p>· CPR training required; first aid   training preferred.</p><p>· Additional language ability   preferred.</p><p><br/></p><p>  OPERA Cloud PMS experience a plus</p>",
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