Home › Companies › Edel Fa Us2 Oraclecloud Com CX 2001 › IT Helpdesk Specialist
IT Helpdesk Specialist
Edel Fa Us2 Oraclecloud Com CX 2001 · Burnaby, BC, Canada · Active · $65,000–$80,000 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Edel Fa Us2 Oraclecloud Com CX 2001 |
| Title | IT Helpdesk Specialist |
| Normalized title | - |
| Department / team | IT Help Desk |
| Location | Burnaby, BC, Canada |
| Work model | - |
| Employment type | Full Time |
| Salary | $65,000–$80,000 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2025-06-17 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Edel Fa Us2 Oraclecloud Com CX 2001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Burnaby. | Open |
| Department jobs | Active postings in IT Help Desk. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Edel Fa Us2 Oraclecloud Com CX 2001 |
| Source | ae9ebac6-6afc-4c8b-99f1-c60df724a45f |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Join the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks!
Job Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, through ticket system or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Job Experience Required:
1+ years in overall IT support experience
Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
Ability to multi-task in a dynamic environment with changing priorities
Support experience for Windows AD, Windows, Mac OS, and Linux
Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
Team/results-oriented, flexible, proactive, self-starter
Strong communication skills, both written and verbal, and organization skills
Excellent customer service skills
Educational Requirement:
Bachelor's Degree in Computer Science or Engineering preferred
The Canada base salary range for this full-time position is expected to be between $65,000 - $80,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.
All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
Full job record
| Job ID | 0c054bb7b81a3042917e4fb9b28b2c1d8257c3c3 |
| Org ID | b9e40abf-64c5-4807-bd42-ff97c49a02e5 |
| Source ID | ae9ebac6-6afc-4c8b-99f1-c60df724a45f |
| Board ID | ae9ebac6-6afc-4c8b-99f1-c60df724a45f |
| Provider | oracle_hcm |
| Provider Job Key | 19962 |
| Title | IT Helpdesk Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Burnaby, BC, Canada |
| Department | IT Help Desk |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | Canada |
| Region | BC |
| City | Burnaby |
| Salary Raw | salary range for this full-time position is expected to be between $65,000 - $80,000 annually |
| Salary Min | 65,000 |
| Salary Max | 80,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://edel.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/19962 |
| Apply URL | https://edel.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/19962 |
| First Seen At | 2026-05-31 18:08:26Z |
| Last Seen At | 2026-06-06 11:09:48Z |
| Last Checked At | 2026-06-06 11:09:48Z |
| Last Changed At | 2026-05-31 18:08:26Z |
| Inactive At | — |
| Source Posted At | 2025-06-17 21:13:48Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=edel.fa.us2.oraclecloud.com|CX_2001/date=2026-06-06/2026-06-06T11-08-55-723Z-bcfb3e23bb49014f634f5945e9a52c25e0d8a55927c66bca84f03cb2994aba66.json |
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