Bank Patient Administrator

{
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  "source_hash": "06ae6426c845a8f8efeb97297642482f24c46612cdacc06f6eaaa5ac7a3401e2",
  "last_changed_at": "2026-06-04T11:39:01.488Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Welwyn Garden City, Hertfordshire, AL7 1TW, United Kingdom",
    "city": "Welwyn Garden City",
    "region": "Hertfordshire",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-02T10:42:00.535Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Welwyn Garden City, Hertfordshire, AL7 1TW, United Kingdom",
      "city": "Welwyn Garden City",
      "region": "Hertfordshire",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "2097",
    "isRemote": null,
    "location": {
      "city": "Welwyn Garden City",
      "state": "Hertfordshire"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19241",
    "locationType": "0",
    "jobOpeningName": "Bank Patient Administrator",
    "departmentLabel": "OJV",
    "employmentStatusLabel": "Bank (Clinic)"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Welwyn Garden City",
      "state": "Hertfordshire",
      "postalCode": "AL7 1TW",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-03-31",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span><span>Who are we?</span></span></span><span><br></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>Newmedica</span><span> are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic </span><span>testing</span><span> and eye surgery.  We aim to change lives through better sight and eye health.   We care for thousands of NHS and private patients a year in our specialist eye clinics across the country</span><span>.  </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>We’re</span><span> proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 — recognition that reflects how colleagues feel about working here</span><span>.  </span><span>  </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span><span>Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day — Commercial, Courageous, Compassion, Collaborative and Curious. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Role overview</span></span></span><span><br></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>We are looking for </span><span>a Bank </span><span>Patient Administrator</span><span> to join our site in</span></span><span><span> </span></span><span><span>Welwyn Garden City</span><span>. </span><span>This will be a zero-hour bank contract, so the hours will be varied and would suit someone looking for </span><span>flexibility</span><span> across the working week. </span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>As you’d guess from the title this role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so </span><span>we’re</span><span> looking for someone who loves working in a fast-paced environment where every day is different.  </span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>We are looking for someone who has </span><span>previous</span><span> administrative experience in a hospital or healthcare setting, whether that be in the NH</span><span>S</span><span> or </span><span>at </span><span>a private </span><span>healthcare </span><span>provider</span><span> or a referral management centre</span><span>. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be </span><span>empathetic and friendly</span><span> and able to put patients at ease.   </span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What skills and experience do I need?</span></span></span><span><br></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>We’ll</span><span> provide training so experience </span><span>isn’t</span><span> always needed, but the following things will be </span><span>advantageous</span><span>:  </span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<ul>\n<li><span><span>Previous</span><span> experience in a customer or patient facing role  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience in a busy administrative role  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience of using a CRM system, ideally Open Eyes. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A competent user of all Office 365 programmes  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Tech savvy and comfortable working on new systems e.g. patient record systems  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A good phone manner  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>An excellent grasp of the English language both verbally and in written format  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A good team player – happy to jump in and support others when </span><span>required</span><br></span><span> </span></li>\n</ul>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>we’re</span><span> offering</span></span></span><span><br></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<ul>\n<li><span><span>A</span><span> </span><span>hourly rate o</span></span><span><span>f £12.71</span></span><span><span> </span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Access to a range of benefits including free eye tests, discounted or free glasses,</span></span><span><span><span> </span></span></span><span><span>a free 24/7 wellbeing/counselling/advice service, death in service cover, and the blue light discount scheme </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Free access to Headspace </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>An environment where<span> </span></span><span>your</span><span><span> </span>learning and development is supported through a range of various learning tools and courses.  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Working with a friendly multi-disciplinary team passionate about improving the lives of our patients   </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A bright, </span><span>spacious</span><span> and modern working environment, built to the highest standards  </span></span><span><span> </span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>If you would </span><span>like to</span><span> request a job description, please contact </span></span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>[email protected]</span></span></a><span><br></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the </span><span>UK</span><span> and a Disclosure and Barring Service check will be necessary </span><span>in the event of</span><span> a successful application which we will pay for.  </span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>At </span><span>Newmedica</span><span>, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.  </span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span><span>Newmedica</span><span> is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.  </span></span><span> </span></p>\n<p><span> </span></p>",
    "compensation": "£12.71 per hour",
    "departmentId": "19241",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Bank Patient Administrator",
    "departmentLabel": "OJV",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://newmedica.bamboohr.com/careers/2097",
    "employmentStatusLabel": "Bank (Clinic)"
  }
}