Director of Survivor Advocacy, Houston Office

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    "location": {
      "city": "Houston",
      "state": "Texas",
      "postalCode": "77002-2452",
      "addressCountry": "United States"
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    "datePosted": "2024-01-17",
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    "description": "<p><span style=\"font-size: 12pt\">Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our </span><a href=\"https://drive.google.com/file/d/1_Uv-9izGoTX-LjuLLKK5fL3E799jtaAG/view?usp=drive_link\" target=\"_blank\" rel=\"noopener noreferrer\">Statement of Faith. </a></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Title:</span> Director of Survivor Advocacy</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Location:</span> Local office, on-site (Houston, Texas) </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Status:</span> Full-time, Exempt-Grant Supported, with plans to seek continuance</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Summary:</span> The primary functions of the Director of Survivor Advocacy are to provide leadership and supervision for the advocacy team; ensure effective advocate training and excellence in service delivery; develop and maintain strong relationships with law enforcement, service partners, and other referral sources; monitor intake of new clients; and ensure timely and accurate documentation and data entry for grant reporting.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Compensation:</span> Annual salary </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-weight: bold\">Benefits:</span> Unbound Now is proud to offer a premier benefits package that prioritizes the health and financial security of our team members and their families:</p>\n<ul>\n<li>100% Employer-Paid Health Insurance: We cover 100% of medical premiums for both the employee and their family. (For a single employee, this is a $8,267+ annual value added to your base salary).</li>\n<li>Employer-Paid Life Insurance: Fully covered for the employee at no cost.</li>\n<li>Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting).</li>\n<li>Dental &amp; Vision: Comprehensive plans available at the employee’s expense.</li>\n<li>Voluntary Benefits: Access to supplemental Accident, Critical Illness, Hospital, and Disability insurance</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Schedule/Availability:</span> Generally, Monday through Friday 8:30-5:30. Weekends, evenings, and holidays as needed. Frequent back-up/supervisory call. Anticipated 45-50-hour work week.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Working Conditions:</span> <span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Work is performed in a variety of venues and professional environments. Work duties may occasionally be performed in an environment that requires exposure to weather extremes, fumes, odors, and noise.</span></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Travel: </span>This position will require frequent travel within the area for partner meetings, training, and team/professional development opportunities, and occasional travel outside the service area for training purposes.</span></span></span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain a strong line of communication with the Regional Director and the Survivor Advocacy Program Director regarding any issues related to the local office’s Survivor Advocacy Program, as well as any issues of a programmatic nature.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Rotate supervisory call with Lead Advocate, supporting advocates when they are responding to calls, unless the local structure allows for this requirement to be shared by two or more lead advocates and/or program coordinators.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure availability of immediate intervention and ongoing advocacy, case management, and emotional support for survivors of human trafficking</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Pursue high advocacy staff retention by actively shouldering advocate responsibilities during periods of high demand or emergency, and supporting advocates’ emotional and supervisory needs.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure that advocates communicate a service-oriented approach: an eagerness to offer case management in collaboration with associated service providers, so those seeking assistance are provided with help, even when they are ineligible for advocacy services or are seeking something outside Unbound Now’s scope</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> In coordination with the Regional and the Survivor Advocacy Program Director, monitor compliance with policies and procedures and minimum standards for CSEY advocacy</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop and maintain good working relationships with law enforcement agencies and other service providers to ensure identification of victims and seamless referral for and provision of victim services</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">In coordination with the Survivor Advocacy Program Director and Regional Director and Lead Advocate(s) where applicable, recruit, screen, hire, train, engage, supervise, and retain advocates</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">In coordination with staff coordinating interns and volunteers, recruit, screen, train, engage, supervise, and retain advocacy interns and volunteers, if applicable</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work with local coalition or task force as appropriate</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Schedule and document all required trainings for advocates and advocacy volunteers, including all onboarding and ongoing trainings</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Facilitate weekly advocacy team meetings.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide training and support in the implementation of the OHTS tool.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Create clear expectations for advocates, ensuring that they know policies and protocol.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assess advocates’ skill sets and watch for/support in areas of weakness.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide on-the-job training and model desired behaviors, alongside lead advocate(s).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure a minimum of every-other-week individual advocate supervision by phone or in-person. Virtual/Phonetic supervision can only occur once every 30 days.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure supervision within one week of any care coordination team meeting during which a victim assigned to an advocate has been staffed.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure that advocates are spending an appropriate amount of time with the survivors assigned to them.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Review safety plans routinely.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Document supervision - maintain a supervision file for each advocate. Specify the mode of communication in supervision documentation. Supervision should reflect the application of the Stages of Change and Motivational Interviewing terminology.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Review documentation of all advocates at least twice a month and document the review.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contact youth once a month and their parents/guardians once a month and document contact. Confirm records of contact and activities as reported by advocates and document confirmation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Meet with youth both during and upon completion of service to discuss their experience with the advocate relationship, including questions related to assessing the youth’s sense of safety and care within the program and with the advocate.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure compliance with DFPS MOU, and review and ensure completion of monthly and quarterly reports to DFPS (as applicable).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">With support of the Regional Director or Advocacy Program Support Specialist, where applicable, maintain the local office’s survivor advocacy calendar with on-call and time off schedules and weekly advocacy team meetings.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop local survivor advocacy budget and spending protocols in coordination with the Survivor Advocacy Program Director and monitor compliance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Seek feedback from service partners.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Monitor for red-flag or inappropriate behaviors and/or policy violations.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Respond appropriately to allegations of abuse, including youth-to-youth sexual activity;</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">        ○ Take allegations seriously</span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">        ○ Respond immediately - if there is a reason to believe behavior is abusive, report to authorities</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">        ○ Report to Office Director and the Survivor Advocacy Program Director immediately</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">        ○ Collect information, as appropriate</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">        ○ Develop and document the response and corrective action</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">        ○ Determine and meet the needs of the alleged victim, as appropriate ○ Prevent further access by the alleged perpetrator</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Review regional data for programmatic grant reports.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support advocate participation in the monthly advocate resilience group.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Conduct annual advocate performance reviews at least annually in coordination with the Regional Director, the Survivor Advocacy Program Director, and the HR Department </span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Approve and monitor advocacy mileage, expense transactions, and advocacy staff timesheets.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Meet regularly with other Unbound Now Directors of Survivor Advocacy and CSEY Advocacy Coordinators for peer support and to collaborate on advocacy projects.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Submit expense documentation properly and within required time frames per the company expense policy</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Card Managers are responsible for reviewing each team member’s spend and assessing adherence to the policy every week, and following all Ramp Monthly Closeout Instructions and Process</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Submit travel reimbursements daily and approve TripLog weekly, adhering to all travel guidelines</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Review and approve timesheets bi-weekly- identifying that grant allocations are met</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Complete all Unbound Now required training promptl</span>*This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Desired Outcomes</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Clients served with professionalism and compassion - both in terms of relational support and case management.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">High standards of excellence in advocacy services are upheld in local service regions, including in the areas of grant compliance and best practices.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent working relationships with law enforcement, care coordinators, service partners, and any other referral sources.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong working relationship with the local advisor for the Governor’s Child Sex Trafficking Team.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Compliance with Unbound Now policies and protocol and with Minimum Standards for CSEY Advocacy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaboration and congruence with other Unbound Now advocacy services in other regions.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Working Relationships:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Supervisor:</span><span><br>Regional Director</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: 500\"><span style=\"font-weight: bold\">Supervises:</span> </span><span>Lead advocates (where applicable), Advocates, Advocacy Program Support Specialist (where applicable), and survivor advocacy volunteers or interns</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: 500\"><span style=\"font-weight: bold\">Works with:</span> </span><span>Local Care Coordinators and MDTs, Governor’s Child Sex Trafficking Team regional advisor, Unbound Now regional team, other Unbound Now Survivor Advocacy teams, and the Unbound Now HQ team</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Education and Experience</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Bachelor’s degree or higher in social work or related field</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Clinical licensure</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Supervisory experience</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Demonstrated ability to provide trauma-informed care</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Demonstrated effectiveness in the application of MI and understanding of the stages of change model for human trafficking survivors</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Preferred 2-3 years of case management and/or crisis intervention experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Requirements</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Mature Christian faith, as evidenced by participation in a local Christian church</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong commitment to the mission and values of Unbound Now</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide at least three references (supervisor, professional, personal)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Pass employment eligibility verification</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demonstrated ability to work in a high-speed, professional setting</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience working with survivors of human trafficking</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Fulfill Unbound Now’s annual and ongoing training requirements for specialized CSEY advocates</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Abide by all Unbound Now policies and procedures and MDT protocols at all times, including Unbound Now’s Abuse Prevention and Response Policy</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Willingness to use personal vehicle for work travel; valid driver’s license, reliable vehicle, with valid car insurance</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At least 23 years of age or older</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Submit expense documentation properly and within required time frames per the company expense policy, and follow all Ramp Monthly Closeout Instructions and Process.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Submit travel reimbursements daily, adhering to all travel guidelines</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Submit time-sheet hours/grant allocations daily, adhering to grant guidelines (if applicable)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Complete all Unbound Now required training on time</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Critical Qualities: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent leadership skills with s</span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">trong administrative abilities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent communication, interpersonal, and supervision skills</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Commitment to personal and professional growth</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability and willingness to maintain the confidentiality of sensitive information</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to problem solve in the moment with advocates and provide coaching and resources as needed </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Courageous, trustworthy, and tenacious in achieving goals</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to stay hope-filled in the fight against human trafficking</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High degree of self-motivation and initiative</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Resilience and adaptability in dynamic environments</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Exceptional active listening skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High degree of cultural competency and professionalism in diverse public settings</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Physical </span><span style=\"font-weight: bold\">and Driving </span><span style=\"font-weight: bold\">Requirements: </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must possess a valid driver’s license</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to drive personal vehicles and maintain proper insurance coverage</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demands include sitting for long periods at a computer, repetitive hand motions from frequent keyboarding</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demands frequently require close visual attention</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demands frequently require prolonged mental concentration</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demands frequent remote video calls</span></li>\n</ul>\n<p><br><br></p>",
    "compensation": "Annual salary + Employer Paid Medical Benefits (Family)",
    "departmentId": "18567",
    "locationType": "0",
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    "jobCategoryId": "18452",
    "jobOpeningName": "Director of Survivor Advocacy, Houston Office",
    "departmentLabel": "Survivor Advocacy",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Senior Manager/Supervisor",
    "jobOpeningShareUrl": "https://unboundnow.bamboohr.com/careers/61",
    "employmentStatusLabel": "Full-Time"
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}