Client Relationship Manager

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    "ExternalDescriptionStr": "<p><strong>Strategic Account Manager&nbsp;</strong></p><p><strong>Open to any CSC Office&nbsp;</strong></p><p><strong>Mon-Fri 8am-5pm&nbsp;</strong></p><p><strong>West Coast hours preferred&nbsp;</strong></p><p>The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.</p><p>The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.<strong>Key Responsibilities</strong> <strong>1. Revenue Retention &amp; Risk Mitigation</strong></p><ul><li>Own and deliver against assigned <strong>client retention targets</strong> (e.g., ≥98.6% annual retention).</li><li>Proactively identify at-risk accounts through service trends, engagement gaps, M&amp;A activity, or competitive signals.</li><li>Execute structured retention strategies to prevent revenue erosion.</li><li>Partner with internal stakeholders to resolve issues impacting client satisfaction.</li></ul><p><strong>2. Proactive Outbound Client Engagement</strong></p><ul><li>Maintain a disciplined <strong>outbound cadence</strong> (calls, QBRs, business reviews, strategic check-ins).</li><li>Develop and execute account engagement plans for top-tier clients.</li><li>Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement).</li><li>Position CSC as a strategic partner—not a transactional vendor.</li></ul><p><strong>3. Growth &amp; Lead Generation</strong></p><ul><li>Identify and qualify <strong>cross-sell and upsell opportunities</strong> within existing accounts.</li><li>Generate and route <strong>qualified leads to Sales</strong>, partnering through deal progression where needed.</li><li>Collaborate on account expansion strategies and RFP responses.</li></ul><p><strong>4. Account Intelligence &amp; Strategic Planning</strong></p><ul><li>Monitor client activity including:<ul><li>M&amp;A signals &amp; reporting</li><li>Organizational changes</li><li>Industry trends</li></ul></li><li>Develop client communication stratagies.&nbsp;</li><li>Leverage data and CRM tools to prioritize outreach and actions.</li></ul><p><strong>5. Cross-Functional Collaboration</strong></p><ul><li>Partner with:<ul><li>Sales (for expansion and deal support)</li><li>Client Experience / Service teams (for issue resolution)</li><li>Product teams (for solution alignment and feedback)</li><li>Backend support (for clean records/billing)</li></ul></li><li>Act as the central point of coordination for strategic accounts.</li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><strong>Client Retention Rate</strong>&nbsp;</li><li><strong>Outbound Activity Metrics</strong>&nbsp;</li><li><strong>Lead Generation Volume&nbsp;</strong></li><li><strong>Client Engagement Scores (NPS Score)</strong></li></ul><p><strong>Required Qualifications</strong></p><ul><li>3–5+ years in Account Management, Client Success, or Relationship Management</li><li>Proven track record of <strong>retaining and growing enterprise accounts</strong></li><li>Experience in <strong>proactive outbound engagement models</strong></li><li>Strong product understanding and ability to identify revenue opportunities</li><li>Excellent communication and executive presence</li><li>Ability to manage complex client relationships and competing priorities</li><li>Experience working with CRM tools (e.g., Salesforce)</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience in corporate services, legal, compliance, or financial services industries</li><li>Familiarity with M&amp;A activity and its impact on client needs</li><li>Background in consultative selling or account-based management</li><li>Experience supporting global or multi-entity clients</li></ul>",
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    "CorporateDescriptionStr": "<p class=\"MsoNormal\"><span class=\"x2kd x1a\"><span class=\"x1a\"></span></span></p>\n<div>\n <p class=\"MsoNormal\"></p>\n <p class=\"MsoNormal\">CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®</p>\n <p class=\"MsoNormal\">Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.</p>\n <p class=\"MsoNormal\">CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.</p>\n <p class=\"MsoNormal\">CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit <a target=\"_blank\" rel=\"nofollow\">cscglobal.com/service/careers</a>.&nbsp;</p>\n <p class=\"MsoNormal\">We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,</p>\n <p class=\"MsoNormal\">CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.</p>\n <p class=\"MsoNormal\">We encourage candidates to apply directly to our website and not through third-party sources.</p>\n <p class=\"MsoNormal\"></p>\n <p class=\"MsoNormal\"><i>Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.</i></p>\n</div>",
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    "OrganizationDescriptionStr": "<div>\n <div>\n  At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.\n </div>\n <div>\n  <br/>\n </div>\n <div>\n  CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.\n </div>\n <div>\n  <ul>\n   <li>CSC is a great place to work with smart and dedicated people.</li>\n   <li>We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.</li>\n   <li>We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.</li>\n   <li>Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.</li>\n   <li>CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.</li>\n   <li>As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.</li>\n  </ul>\n </div>\n</div>\n<div>\n <br/>\n</div>",
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