Senior Associate, Technology Operations

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    "startDate": "2026-02-27",
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    "jobDescription": "<p><b><span>Who You’ll Work With:</span></b></p><p>We are seeking a Minneapolis<i><b> </b></i>based Senior End User Technician to join our End User Technology<i><b> </b></i>team in Global Technology &amp; Operations.</p><p></p><p><b><span>What You’ll Do:</span></b></p><ul><li>Provide advanced troubleshooting for hardware, software, network, and peripherals.</li><li>Handle escalations from the Service Desk and junior technicians.</li><li>Perform root‑cause analysis and propose improvements.</li><li>Support laptops, virtual desktops, mobile devices, and workstation setups.</li><li>Manage installation, configuration, and deployment of devices and applications.</li><li>Participate in lifecycle management including imaging, patching, and upgrades.</li><li>Document procedures and troubleshooting steps.</li><li>Deliver high‑quality customer service and communicate IT events.</li><li>Collaborate with infrastructure, security, and service delivery teams.</li><li>Support corporate security tools, MFA platforms, and endpoint protection.</li></ul><p></p><p><b><span>What We’re Looking For:</span></b></p><ul><li>4–6&#43; years of desktop support experience in enterprise environments.</li><li>Strong expertise with Windows OS, endpoint management tools, and collaboration apps.</li><li>Knowledge of networking fundamentals.</li><li>Experience supporting virtual desktop environments.</li><li>Excellent communication and problem‑solving skills.</li><li>Strong ownership mindset and attention to detail.</li><li>Ability to work independently and prioritize tasks.</li><li>Team‑oriented with mentoring ability.</li><li>Comfortable communicating with all levels, including executives.</li></ul><p><i>Preferred Qualifications</i></p><ul><li>Experience in financial services or regulated industries.</li><li>Familiarity with enterprise security tools and mobile device management.</li><li>Certifications such as A&#43;, Network&#43;, ITIL, or Microsoft modern desktop.</li></ul><p><span> </span></p><p><span><b><u><span>About AB</span></u></b></span><span><span><span> </span></span></span></p><p><span><span><span>We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it&#39;s our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.</span></span></span><span><span><span> </span></span></span></p><p><span><span><span> </span></span></span></p><p><span><span><span>Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you&#39;re producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you&#39;re ready to challenge your limits and empower your career, join us!</span></span></span><span><span><span> </span></span></span></p><p></p>Minneapolis, MinnesotaMinneapolis, Minnesota",
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