Desktop Tier III Lead

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><p>The <strong>Solutions Engineer/Desktop Tier III Lead&nbsp;</strong>works with a large federal agency&rsquo;s Network Infrastructure Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements. &nbsp; Lead Desktop Tier III support&nbsp;</p><p>&nbsp;<strong>Education and Experience:</strong>&nbsp;</p><ul><li>Bachelor&rsquo;s Degree&nbsp;or a combination of technical training, certifications, and experience</li><li>CCNA/CCNP, MSCS or other related certifications or specialty experience:&nbsp;</li><li>7+ Years of Systems engineering design and operations experience.&nbsp;</li><li>7+ Years&#39; experience with configuring, securing, and troubleshooting end-user computing devices</li><li>Solution engineering design and transition for Active Directory, SolarWinds, SCCM, VMware, Desktop EndPoint Solutions to include Apple products, Identity Management solutions (Sailpoint), and Virtual Hosting/Data Storage Management.&nbsp;</li><li>ITIL Foundations&nbsp;</li><li>Systems Engineering Certificates&nbsp;</li><li>Experience in System Development Life Cycle.&nbsp;</li><li>Experience in designing systems architectures, such as DODAF</li><li>Security+ CE&nbsp;(or appropriate DoDM 8570 Baseline Certification)</li><li>CISSP, CASP+ CE (or appropriate DoDM 8570 Baseline Certification)&nbsp;</li><li>IAT Level III certification is required before start&nbsp;</li></ul><p>&nbsp;<strong>Responsibilities:</strong>&nbsp;</p><ul><li>Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.&nbsp;</li><li>Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.&nbsp;</li><li>Research and collaborate with vendors and various groups, such as R&amp;D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.&nbsp;</li><li>Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.&nbsp;</li><li>Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.&nbsp;</li><li>Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders</li><li>Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts</li><li>Leads desktop tier III support activities and integrates team to support group policy objects (GPO) support through&nbsp;</li><li>Oversees/support Desktop support activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), and GPO (augment as needed)</li></ul><p>&nbsp; <strong>Knowledge and Skills:</strong>&nbsp;</p><ul><li>Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements.&nbsp;</li><li>Adapt for working in team oriented or independent projects&nbsp;</li><li>Lead a multi-functional team, prioritize actions, and support customer requirements</li><li>Excellent technical writing &amp; presentation skills</li><li>.&nbsp;</li><li>Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing.&nbsp;</li><li>Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams)&nbsp;</li><li>Document Standard Operating Procedures and guides.&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to organize and facilitate planning and demonstrations&nbsp;</li><li>Ability to track, manage, and ensure project tasks are completed in a timely manner&nbsp;</li><li>Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements</li></ul><p>&nbsp;<strong>Technical Knowledge</strong>&nbsp;</p><ul><li>Understanding of the technical environment</li><li>Microsoft operating system</li><li>Understanding of Apple computing devices</li><li>Joint Regional Security Stack (JRSS)&nbsp;</li><li>Cisco switches, routers, and VPN products&nbsp;</li><li>Bluecoat Web Proxies&nbsp;</li><li>Aruba Wireless products</li><li>Remedy ITSM/ServiceNow</li><li>SolarWinds Network Configuration Monitor (NCM)&nbsp;</li><li>System Center Configuration Manager (SCCM)</li><li>Palo Alto Firewalls&nbsp;</li><li>Netscout (desired)</li></ul><p>&nbsp;<strong>Clearance/Citizenship:&nbsp;</strong></p><ul><li>Secret&nbsp;</li><li>Must be US Citizen</li></ul><p><strong>&nbsp;</strong><strong>Travel Requirements:&nbsp;</strong></p><p><strong>&nbsp;</strong><strong>This position will involve minimal travel&nbsp;</strong></p><p><strong>&nbsp;</strong><strong>Location:  </strong>Fort Meade, MD&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p></div></div></div></div>\n    </div>\n  \n",
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