Home › Companies › 0f4ed7c3 5fe1 4305 B131 0fdbd9c753a7 19000101 000001 › Patient Care Coordinator -Bilingual Patient Care Coordinator
Patient Care Coordinator -Bilingual Patient Care Coordinator
0f4ed7c3 5fe1 4305 B131 0fdbd9c753a7 19000101 000001 · Las Vegas, NV, US, Las Vegas, NV · On Site · Active · $17–$18 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 0f4ed7c3 5fe1 4305 B131 0fdbd9c753a7 19000101 000001 |
| Title | Patient Care Coordinator -Bilingual Patient Care Coordinator |
| Normalized title | - |
| Department / team | - |
| Location | Las Vegas, NV, United States |
| Work model | On Site |
| Employment type | - |
| Salary | $17–$18 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-20 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 0f4ed7c3 5fe1 4305 B131 0fdbd9c753a7 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Las Vegas. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 0f4ed7c3 5fe1 4305 B131 0fdbd9c753a7 19000101 000001 |
| Source | 6efb1c22-5681-4cf3-8c8f-19fa8a3e4312 |
| ATS provider | ADP Workforce Now Recruiting |
Description
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SUMMARY:
The Patient Care Coordinator works in a call center environment, promptly answering calls using positive, clear communication to provide patient-focused service and a positive impression of the organization. Assists callers with appointment scheduling, obtain patient demographics, insurance and financial information. Process incoming referrals, verifying benefits, eligibility and authorization for both new and established patients. Coordinate and respond to patients and referring providers concerns in a timely manner and ensure patient satisfaction. Execute outbound calls or electronic task to assist with providing outpatient radiology related services. Spanish bilingual calls are required to effectively support our diver patient population.
MINIMUM SKILLS, ABILITY AND REQUIREMENTS:
• High School graduate or equivalent with 6-month experience as a medical receptionist or related experience. Medical or business office education or training preferred.
• One (1) or more years’ experience working in a call center required with healthcare call center experience preferred
• Must be able to take Spanish-speaking calls and assist Spanish-speaking patients as part of regular responsibilities. Bilingual (English/Spanish) proficiency required.
• Knowledge of medical terminology, ICD10, CPT coding and procedures
• Knowledge of basic insurance guidelines within the last two years
• Working knowledge of computers, internet access and the ability to navigate within an automated systems and a variety of software packages and type a preferred 45 WPM
• Experience with customer service and multi-line phones.
• Answers a minimum but not limited to 60 calls per day resolving moderate to complex issues
• Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels
• Ability to triage patient, accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling
• Receive and process expedite, stat referral status
• Takes ownership of all scheduled appointments and prioritize responsibilities
• Skill to pay attention to details and accuracy in completing tasks
• Process and resolve expedited patient complaints. Escalate immediately as needed
• Staff members may be monitored at any time during business calls without notification. SDMI management may listen in on conversations for training, monitoring and other legitimate business purposes
• Proactive response to inquiries from patients, referring provider and internal medical personnel
• Effectively process calls in a systematic and organized manner following the scripts, policies and procedures
• Promptly answers and screens incoming calls, with appropriate escalation as needed
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
• Ability to work later shift and weekends as necessary to support the operations of the Call Center
• Superior ability to effectively communicate at all levels of the patient/customer interaction to include both verbally and in writing to provide a concierge level of service
• Must be highly organized, able to managed multiple responsibilities and work on various assignments simultaneously
• Must be able to recognize and respond appropriately to urgent / emergent situations per protocols.
• Effectively cope with typical job stress.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Responds positively to changes in assignments and priorities
• Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI.
• Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.
• Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.
• Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.
• Other duties as assigned.
Full job record
| Job ID | 0b90c38fd576d9004558edf9c5cf046fd0192f71 |
| Org ID | 78bbb306-42df-4a03-86dd-c7dafe893e35 |
| Source ID | 6efb1c22-5681-4cf3-8c8f-19fa8a3e4312 |
| Board ID | 6efb1c22-5681-4cf3-8c8f-19fa8a3e4312 |
| Provider | adp_workforcenow |
| Provider Job Key | 569107 |
| Title | Patient Care Coordinator -Bilingual Patient Care Coordinator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Las Vegas, NV, US, Las Vegas, NV |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | NV |
| City | Las Vegas |
| Salary Raw | 17 To 18 (USD) Hourly |
| Salary Min | 17 |
| Salary Max | 18 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0f4ed7c3-5fe1-4305-b131-0fdbd9c753a7&ccId=19000101_000001&lang=en_US&type=JS&jobId=569107&jwId=9205097316598_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0f4ed7c3-5fe1-4305-b131-0fdbd9c753a7&ccId=19000101_000001&lang=en_US&type=JS&jobId=569107&jwId=9205097316598_1 |
| First Seen At | 2026-05-31 18:35:00Z |
| Last Seen At | 2026-06-06 13:06:22Z |
| Last Checked At | 2026-06-06 13:06:22Z |
| Last Changed At | 2026-06-06 13:06:22Z |
| Inactive At | — |
| Source Posted At | 2026-05-20 15:27:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0f4ed7c3-5fe1-4305-b131-0fdbd9c753a7|19000101_000001/date=2026-06-06/2026-06-06T13-06-21-447Z-ed218354e5c48a31ef24a8401dd259934dedd2c793ce843c8cc923733d655f90.json |
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classid=\"clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D\" id=ieooui></object><style>st1\\:*{behavior:url(#ieooui) }</style><![endif]--><!--[if gte mso 10]><style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:\"Table Normal\"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:\"\"; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:\"Times New Roman\",serif;}</style><![endif]--><!--StartFragment--><strong>*** Onsite positions ***</strong></p><p data-pasted=\"true\">SUMMARY:</p><p>The Patient Care Coordinator works in a call center environment, promptly answering calls using positive, clear communication to provide patient-focused service and a positive impression of the organization. Assists callers with appointment scheduling, obtain patient demographics, insurance and financial information. Process incoming referrals, verifying benefits, eligibility and authorization for both new and established patients. Coordinate and respond to patients and referring providers concerns in a timely manner and ensure patient satisfaction. Execute outbound calls or electronic task to assist with providing outpatient radiology related services. Spanish bilingual calls are required to effectively support our diver patient population.</p><p>MINIMUM SKILLS, ABILITY AND REQUIREMENTS:</p><p>•<span style=\"white-space:pre;\"> </span>High School graduate or equivalent with 6-month experience as a medical receptionist or related experience. Medical or business office education or training preferred.</p><p>•<span style=\"white-space:pre;\"> </span>One (1) or more years’ experience working in a call center required with healthcare call center experience preferred</p><p>•<span style=\"white-space:pre;\"> </span>Must be able to take Spanish-speaking calls and assist Spanish-speaking patients as part of regular responsibilities. Bilingual (English/Spanish) proficiency required.</p><p>•<span style=\"white-space:pre;\"> </span>Knowledge of medical terminology, ICD10, CPT coding and procedures</p><p>•<span style=\"white-space:pre;\"> </span>Knowledge of basic insurance guidelines within the last two years </p><p>•<span style=\"white-space:pre;\"> </span>Working knowledge of computers, internet access and the ability to navigate within an automated systems and a variety of software packages and type a preferred 45 WPM </p><p>•<span style=\"white-space:pre;\"> </span>Experience with customer service and multi-line phones.</p><p>•<span style=\"white-space:pre;\"> </span>Answers a minimum but not limited to 60 calls per day resolving moderate to complex issues </p><p>•<span style=\"white-space:pre;\"> </span>Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels</p><p>•<span style=\"white-space:pre;\"> </span>Ability to triage patient, accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling </p><p>•<span style=\"white-space:pre;\"> </span>Receive and process expedite, stat referral status</p><p>•<span style=\"white-space:pre;\"> </span>Takes ownership of all scheduled appointments and prioritize responsibilities </p><p>•<span style=\"white-space:pre;\"> </span>Skill to pay attention to details and accuracy in completing tasks</p><p>•<span style=\"white-space:pre;\"> </span>Process and resolve expedited patient complaints. Escalate immediately as needed</p><p>•<span style=\"white-space:pre;\"> </span>Staff members may be monitored at any time during business calls without notification. SDMI management may listen in on conversations for training, monitoring and other legitimate business purposes</p><p>•<span style=\"white-space:pre;\"> </span>Proactive response to inquiries from patients, referring provider and internal medical personnel</p><p>•<span style=\"white-space:pre;\"> </span>Effectively process calls in a systematic and organized manner following the scripts, policies and procedures</p><p>•<span style=\"white-space:pre;\"> </span>Promptly answers and screens incoming calls, with appropriate escalation as needed</p><p>•<span style=\"white-space:pre;\"> </span>Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers </p><p>•<span style=\"white-space:pre;\"> </span>Ability to work later shift and weekends as necessary to support the operations of the Call Center </p><p>•<span style=\"white-space:pre;\"> </span>Superior ability to effectively communicate at all levels of the patient/customer interaction to include both verbally and in writing to provide a concierge level of service</p><p>•<span style=\"white-space:pre;\"> </span>Must be highly organized, able to managed multiple responsibilities and work on various assignments simultaneously</p><p>•<span style=\"white-space:pre;\"> </span>Must be able to recognize and respond appropriately to urgent / emergent situations per protocols.</p><p>•<span style=\"white-space:pre;\"> </span>Effectively cope with typical job stress.</p><p>•<span style=\"white-space:pre;\"> </span>Must be able to act calmly and effectively in a busy or stressful situation.</p><p>•<span style=\"white-space:pre;\"> </span>Responds positively to changes in assignments and priorities</p><p>•<span style=\"white-space:pre;\"> </span>Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI.</p><p>•<span style=\"white-space:pre;\"> </span>Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices. </p><p>•<span style=\"white-space:pre;\"> </span>Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.</p><p>•<span style=\"white-space:pre;\"> </span>Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift. </p><p>•<span style=\"white-space:pre;\"> </span>Other duties as assigned.</p><p><br></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><br></p></div></div>\n",
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