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Customer Service Specialist

61eae558 F513 41ba 9f35 9cd7387146b8 19000101 000001 · Tampa, Tampa, FL, US, Tampa, FL · On Site · Deleted · $21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company61eae558 F513 41ba 9f35 9cd7387146b8 19000101 000001
TitleCustomer Service Specialist
Normalized title-
Department / team-
LocationTampa, FL, United States
Work modelOn Site
Employment type-
Salary$21 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-08 / 2026-05-31
Changed / last seen2026-06-03 / 2026-06-01

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Company jobsActive postings from 61eae558 F513 41ba 9f35 9cd7387146b8 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tampa.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company61eae558 F513 41ba 9f35 9cd7387146b8 19000101 000001
Source12f18fdd-6c95-4bab-bdd7-7fa93c53438f
ATS providerADP Workforce Now Recruiting

Description

About Us Join a trusted, growing home services company that has proudly served West Central Florida since 1984. Banko Overhead Doors is seeking a Customer Success Specialist to support our Customer Care and Builder Services teams. This role is ideal for candidates with experience in customer service, call center support, scheduling, and CRM systems who thrive in fast-paced, high-accountability environments. Position Overview As a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors. You will manage inbound and outbound customer communications, ensure accurate data entry and documentation, support service scheduling and coordination, and maintain ownership of customer requests through resolution. This role requires strong communication skills, attention to detail, and the ability to manage high call volume while delivering an exceptional customer experience. Key Responsibilities This is an in-office position Handle inbound and outbound customer inquiries via phone, email, and in-person communication Provide excellent customer support by answering questions related to services, pricing, and scheduling Accurately enter and maintain customer data in CRM, scheduling, and service management systems Schedule and coordinate service appointments based on urgency, availability, and customer needs Document all customer interactions with accuracy and professionalism Escalate complex or time-sensitive issues to leadership with clear documentation Collaborate with dispatch, service technicians, sales, and leadership teams Identify recurring customer issues and assist with process improvement initiatives Maintain a calm, professional, and empathetic demeanor in all customer interactions Support onboarding and training of new customer service team members Stay current on company policies, procedures, and product/service offerings Protect confidential customer information and follow data security standards Qualifications High school diploma or GED required Associate or bachelor’s degree in business, communications, or a related field preferred Customer service, call center, or administrative support experience preferred Experience using CRM software, scheduling tools, and Microsoft Office Strong data entry, documentation, and organizational skills Excellent verbal and written communication skills Ability to multitask and prioritize in a fast-paced, high-volume environment Strong problem-solving and decision-making skills Reliable, punctual, and accountable Ability to work occasional irregular hours as business needs require Bilingual (English/Spanish) preferred Spanish-speaking candidates may qualify for a shift differential Who Thrives in This Role Customer service professionals who value accuracy, follow-through, and accountability Self-motivated team players with strong communication and problem-solving skills Reliable, punctual candidates who excel in structured, fast-paced environments Detail-oriented multitaskers with strong time management skills Customer-focused professionals who take pride in delivering exceptional service Benefits Full-time position with competitive pay Medical, dental, vision, 401(k), PTO, and paid holidays Career growth and advancement opportunities Supportive, team-oriented workplace culture Requirements Valid driver’s license with a minimum 3-year clean driving record (MVR) Ability to pass a background check Ability to work a full-time schedule Reliable transportation and consistent attendance Show Up for Banko & Banko Will Show Up for You We value reliability, teamwork, and long-term growth. When you commit to showing up—ready and on time—we commit to supporting your career and providing opportunities for advancement. Equal Opportunity Employer Banko Overhead Doors, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Full job record

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Source ID12f18fdd-6c95-4bab-bdd7-7fa93c53438f
Board ID12f18fdd-6c95-4bab-bdd7-7fa93c53438f
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Activeno
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CountryUnited States
RegionFL
CityTampa
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Salary Min0
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First Seen At2026-05-31 18:18:02Z
Last Seen At2026-06-01 07:57:43Z
Last Checked At2026-06-03 07:57:36Z
Last Changed At2026-06-03 07:57:36Z
Inactive At2026-06-03 07:57:36Z
Source Posted At2026-04-08 15:04:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\" data-pasted=\"true\"><strong><span style=\"font-size:24px;font-family: Inter;\">About Us</span></strong></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><span style=\"font-family: Inter;\">Join a trusted, growing home services company that has proudly served West Central Florida since 1984. Banko Overhead Doors is seeking a Customer Success Specialist to support our Customer Care and Builder Services teams. This role is ideal for candidates with experience in customer service, call center support, scheduling, and CRM systems who thrive in fast-paced, high-accountability environments.</span></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><strong><span style=\"font-size:24px;font-family: Inter;\">Position Overview</span></strong></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><span style=\"font-family: Inter;\">As a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors. You will manage inbound and outbound customer communications, ensure accurate data entry and documentation, support service scheduling and coordination, and maintain ownership of customer requests through resolution.</span></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><span style=\"font-family: Inter;\">This role requires strong communication skills, attention to detail, and the ability to manage high call volume while delivering an exceptional customer experience.</span></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><strong><span style=\"font-size:24px;font-family: Inter;\">Key Responsibilities</span></strong></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">This is an in-office position</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Handle inbound and outbound customer inquiries via phone, email, and in-person communication</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Provide excellent customer support by answering questions related to services, pricing, and scheduling</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Accurately enter and maintain customer data in CRM, scheduling, and service management systems</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Schedule and coordinate service appointments based on urgency, availability, and customer needs</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Document all customer interactions with accuracy and professionalism</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Escalate complex or time-sensitive issues to leadership with clear documentation</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Collaborate with dispatch, service technicians, sales, and leadership teams</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Identify recurring customer issues and assist with process improvement initiatives</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Maintain a calm, professional, and empathetic demeanor in all customer interactions</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Support onboarding and training of new customer service team members</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Stay current on company policies, procedures, and product/service offerings</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Protect confidential customer information and follow data security standards</span></li></ul><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><strong><span style=\"font-size:24px;font-family: Inter;\">Qualifications</span></strong></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">High school diploma or GED required</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Associate or bachelor&rsquo;s degree in business, communications, or a related field preferred</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Customer service, call center, or administrative support experience preferred</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Experience using CRM software, scheduling tools, and Microsoft Office</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Strong data entry, documentation, and organizational skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Excellent verbal and written communication skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Ability to multitask and prioritize in a fast-paced, high-volume environment</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Strong problem-solving and decision-making skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Reliable, punctual, and accountable</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Ability to work occasional irregular hours as business needs require</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Bilingual (English/Spanish) preferred</span><ul type=\"circle\" style=\"margin-bottom: 0in;\"><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;font-size:16px;font-family: Aptos, sans-serif;line-height: normal;\"><span style=\"font-family: Inter;\">Spanish-speaking candidates may qualify for a shift differential</span></li></ul></li></ul><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><strong><span style=\"font-size:24px;font-family: Inter;\">Who Thrives in This Role</span></strong></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Customer service professionals who value accuracy, follow-through, and accountability</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Self-motivated team players with strong communication and problem-solving skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Reliable, punctual candidates who excel in structured, fast-paced environments</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Detail-oriented multitaskers with strong time management skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Customer-focused professionals who take pride in delivering exceptional service</span></li></ul><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><strong><span style=\"font-size:24px;font-family: Inter;\">Benefits</span></strong></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Full-time position with competitive pay</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Medical, dental, vision, 401(k), PTO, and paid holidays</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Career growth and advancement opportunities</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Supportive, team-oriented workplace culture</span></li></ul><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><strong><span style=\"font-size:24px;font-family: Inter;\">Requirements</span></strong></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Valid driver&rsquo;s license with a minimum 3-year clean driving record (MVR)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Ability to pass a background check</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Ability to work a full-time schedule</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Inter;\">Reliable transportation and consistent attendance</span></li></ul><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><span style=\"font-size:18px;font-family: Inter;\">&nbsp;</span></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><strong><em><span style=\"font-size:18px;font-family: Inter;\">Show Up for Banko &amp; Banko Will Show Up for You</span></em></strong></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><em><span style=\"font-family: Inter;\">We value reliability, teamwork, and long-term growth. When you commit to showing up&mdash;ready and on time&mdash;we commit to supporting your career and providing opportunities for advancement.</span></em></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><strong><em><span style=\"font-family: Inter;\">Equal Opportunity Employer</span></em></strong></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height: normal;font-size: medium;font-family: Aptos, sans-serif;margin: 0in 0in 8pt;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;\"><em><span style=\"font-family: Inter;\">Banko Overhead Doors, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.</span></em></p></div></div></div></div></div></div></div>\n",
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