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    "requisitionDescription": "<div><div><div><p><br></p><p style=\"text-align: center;\"><span style=\"font-size: 24px;\">Senior Director of Retail</span></p><p style=\"text-align: center;\"><span style=\"font-size: 24px;\">$110,000-140,000 with bonus eligibility</span></p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><p><strong>Goodwill Industries of the Chesapeake</strong> is seeking a <strong>Senior Director of Retail</strong> to provide enterprise‑level leadership for a multi‑site retail operation that directly funds mission programs across our communities.</p><p>This role sets the strategic direction for store performance, merchandising, production, customer experience, and retail talent development&mdash;positioning retail as a key driver of organizational growth, financial sustainability, and mission impact.</p><hr><h2>Why This Role Matters</h2><p>Retail is a core engine of Goodwill&rsquo;s mission. The Senior Director of Retail leads strategy, execution, and cross‑functional alignment across a complex retail footprint, ensuring stores operate efficiently, perform strongly, and deliver an exceptional customer experience&mdash;while advancing workforce development and community outcomes.</p><p>This role blends <strong>strategic vision</strong> with <strong>operational leadership</strong>, partnering closely with executive leadership and departments including eCommerce, Finance, Operations &amp; Sustainability, and Real Estate.</p><hr><h2>Key Responsibilities</h2><h3>Enterprise Retail Leadership</h3><ul><li>Lead the overall strategy, performance, and alignment of all retail operations across multiple locations</li><li>Drive <strong>8&ndash;12% year‑over‑year sales growth</strong> using data, market insights, and operational innovation</li><li>Position retail as a catalyst for mission impact and long‑term organizational growth</li></ul><h3>Financial &amp; Performance Management</h3><ul><li>Develop and manage <strong>multi‑million‑dollar operating budgets</strong>, maintaining results within <strong>&plusmn;5% of budget</strong></li><li>Ensure <strong>100% achievement of production targets</strong> while maintaining <strong>50%+ textile sell‑through rates</strong></li><li>Increase average transaction value by <strong>5%</strong> through merchandising and pricing strategies</li><li>Lead company‑wide initiatives that increase customer engagement, including sustaining <strong>40%+ round‑up participation</strong></li></ul><h3>Operational Oversight &amp; Execution</h3><ul><li>Oversee store performance and rapidly address underperformance, achieving <strong>10%+ improvements within 90 days</strong> when needed</li><li>Ensure consistent execution of merchandising standards, seasonal plans, and promotional campaigns</li><li>Represent retail operations in executive, board‑level, and cross‑functional leadership forums</li></ul><h3>Leadership Development &amp; Workforce Strategy</h3><ul><li>Build and lead a high‑performing retail leadership culture grounded in accountability and continuous improvement</li><li>Strengthen leadership pipelines through coaching, training, and succession planning</li><li>Partner with HR to maintain <strong>store‑level vacancy rates below 15%</strong></li></ul><h3>Customer Experience &amp; Brand Integrity</h3><ul><li>Ensure a consistent, high‑quality customer experience across all locations</li><li>Reduce customer complaints through proactive training, leadership standards, and responsive resolution</li><li>Protect and advance brand standards across merchandising, store environments, and customer engagement</li></ul><h3>Compliance &amp; Risk Management</h3><ul><li>Ensure <strong>100% compliance</strong> with safety, loss prevention, and organizational policies</li><li>Lead annual reviews of audits, procedures, and risk controls in partnership with HR and Loss Prevention</li></ul><h3>Cross‑Functional Collaboration</h3><ul><li>Partner closely with Finance, eCommerce, Operations &amp; Sustainability, Real Estate, and other departments</li><li>Lead cross‑functional initiatives that drive alignment, transparency, and shared accountability</li></ul><hr><h2>What We&rsquo;re Looking For</h2><h3>Required Qualifications</h3><ul><li>High school diploma or GED (required)</li><li><strong>8&ndash;10 years of progressive retail leadership experience</strong>, including multi‑unit oversight</li><li>Demonstrated success leading large, complex, multi‑site retail operations</li><li>Strong executive‑level decision‑making and people leadership experience</li></ul><h3>Preferred Qualifications</h3><ul><li>Bachelor&rsquo;s degree in business, retail management, or a related field</li><li>Experience scaling operations, improving underperforming locations, and leading enterprise initiatives</li></ul><hr><h2>Leadership Competencies</h2><ul><li>Strategic, visionary leadership with strong execution capability</li><li>Advanced financial and operational acumen</li><li>Executive presence and ability to influence at all organizational levels</li><li>Strong cross‑functional collaborator and relationship builder</li><li>Data‑driven decision‑maker with a bias toward action</li><li>Commitment to diversity, equity, inclusion, and community impact</li></ul><hr><h2>Work Environment &amp; Travel</h2><ul><li>Combination of office and retail environments</li><li>Regular travel throughout Goodwill&rsquo;s service territory (Maryland and Eastern Shore)</li><li>Access to a personal vehicle required</li></ul><hr><h2>Why Goodwill?</h2><p>Goodwill Industries of the Chesapeake offers competitive compensation, executive‑level impact, and the opportunity to lead a mission‑driven retail enterprise that directly funds community programs and workforce opportunities.</p><p>👉 Learn more about our mission, benefits, and impact:<br><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://goodwillches.org/about-us/goodwill-careers/\">https://goodwillches.org/about-us/goodwill-careers/</a>&nbsp;</p><hr><p><strong>EOE &ndash; Including Disability/Veterans</strong></p></div><p><br></p></div></div></div>\n",
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