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Home › Companies › A4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001 › Customer Service Representative

Customer Service Representative

A4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001 · Bellevue, WA, US, Bellevue, WA · On Site · Active · $23 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationBellevue, WA, United States
Work modelOn Site
Employment typeFull Time
Salary$23 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from A4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bellevue.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001
Sourcec920e0e9-9191-4663-a4ef-0d5790f772bb
ATS providerADP Workforce Now Recruiting

Description

Title: NEMT Customer Service Representative Location: Bellevue, WA. This is an onsite only position. Work Schedule: Full time, M onday - Friday, 8:00am - 5:00pm Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us! Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/ The career opportunity: The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine which transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector. The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual candidates are encouraged to apply. All career level candidates are welcome to apply. What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training! Customer Service Mindset Strong oral and written skills Proficiency in Word Problem solver who can adapt to changing call center environment. Previous experience in a call center a plus Fluency in Spanish, Russian, Vietnamese, Arabic or Somali a plus Examples of what you will be doing: Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests. Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability. Handles customer complaints as the primary point of contact, aiding clients in identifying and resolving issues. This position is a Service Critical Employee with specific attendance requirements: Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position. How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package. Compensation: $23.00/hour Up to 10 paid vacation and sick days annually and 10 paid holidays, Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week Medical, Dental and Vision benefits after 1 month waiting period Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching Annual Performance Reviews with Merit Increase Opportunities Hopelink Values: Growth & Human Potential Relationships Built in Trust Culture of Belonging Quality of Our Work Community-Centered Fiscal & Data Stewardship We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.

Full job record

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Org ID5d2d783a-e830-4868-91e9-9184b85153bb
Source IDc920e0e9-9191-4663-a4ef-0d5790f772bb
Board IDc920e0e9-9191-4663-a4ef-0d5790f772bb
Provideradp_workforcenow
Provider Job Key566363
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextBellevue, WA, US, Bellevue, WA
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionWA
CityBellevue
Salary RawUp to 23 (USD) Hourly
Salary Min0
Salary Max23
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4c4f625-6064-43a4-938d-3ecf41c6dff6&ccId=19000101_000001&lang=en_US&type=JS&jobId=566363&jwId=9201417178288_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4c4f625-6064-43a4-938d-3ecf41c6dff6&ccId=19000101_000001&lang=en_US&type=JS&jobId=566363&jwId=9201417178288_1
First Seen At2026-05-31 18:55:06Z
Last Seen At2026-06-06 12:34:33Z
Last Checked At2026-06-06 12:34:33Z
Last Changed At2026-06-06 12:34:33Z
Inactive At—
Source Posted At2026-04-27 17:57:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div id=\"isPasted\"><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\" data-pasted=\"true\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Title: </span></strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>NEMT<strong>&nbsp;</strong>Customer Service Representative&nbsp;<br> <strong>Location:&nbsp;</strong>Bellevue, WA. This is an&nbsp;<strong>onsite only</strong> position.<br> <strong>Work Schedule:&nbsp;</strong>Full time, M</span><span style='font-family:\"Calibri\",sans-serif;font-size:16px;color:black;background:white;'>onday - Friday, 8:00am - 5:00pm</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; vertical-align: baseline; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;'><br>&nbsp;</span><strong><span style=\"font-family: Calibri, sans-serif; color: rgb(0, 0, 0);\">Who we are: </span></strong><span style='font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.&nbsp;</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; vertical-align: baseline; line-height: 1.15;\"><br></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Make an impact in your community!</span></strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>&nbsp;Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.&nbsp;</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Join us!</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><br></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Hopelink programs work in tandem to fill gaps, supporting each family or individual&rsquo;s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to&nbsp;</span><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'><a href=\"https://www.hopelink.org/\" target=\"_blank\"><span style='font-family:\"Times New Roman\";color:#0563C1;background:white;'>https://www.hopelink.org/</span></a></span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><br></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; background: white; line-height: 1.15;\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>The career opportunity: </span></strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine which transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.&nbsp;</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; background: white; line-height: 1.15;\"><br></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual candidates are encouraged to apply. All career level candidates are welcome to apply.<em><br>&nbsp;</em></span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; background: white; line-height: 1.15;\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>What qualities we are looking for: </span></strong><em><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>We&rsquo;d love to hear from you. So, if you are interested in this position, but don&rsquo;t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. </span></em><strong><em><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>We offer paid training!</span></em></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Customer Service Mindset</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Strong oral and written skills</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Proficiency in Word</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Problem solver who can adapt to changing call center environment.</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Previous experience in a call center a plus</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Fluency in Spanish, Russian, Vietnamese, Arabic or Somali a plus<br>&nbsp;</span></li></ul><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; background: white; line-height: 1.15;\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>Examples of what you will be doing:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability.</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Handles customer complaints as the primary point of contact, aiding clients in identifying and resolving issues.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;background:white;\"><em><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>This position is a Service Critical Employee with specific attendance requirements:&nbsp;</span></em><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.<br>&nbsp;</span></li></ol></li></ul><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; background: white; line-height: 1.15;\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>How you will be compensated: </span></strong><em><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.</span></em></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Compensation:</span></strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>&nbsp;$23.00/hour</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Up to 10 paid vacation and sick days annually and 10 paid holidays,&nbsp;</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Medical, Dental and Vision benefits after 1 month waiting period</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Flexible Spending Accounts; 401k with Employer Match; Life, Disability &amp; Accident coverage</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching</span></li><li style=\"margin: 0in; font-size: 15px; font-family: initial; color: black; background: white; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Annual Performance Reviews with Merit Increase Opportunities</span></li></ul><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><br></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><strong><span style='font-family:\"Calibri\",sans-serif;'>Hopelink Values:</span></strong></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Growth &amp; Human Potential</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Relationships Built in Trust</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Culture of Belonging</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Quality of Our Work</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Community-Centered</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Fiscal &amp; Data Stewardship</span></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><strong>&nbsp;</strong></p><p style=\"font-size: 15px; font-family: Aptos, sans-serif; margin: 0in; line-height: 1.15;\"><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Customer Service Representative",
    "clientRequisitionID": "2226",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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}
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