Customer Service Representative

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    "description": "<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\">POSITION TITLE:<strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CUSTOMER SERVICE REPRESENTATIVE</strong></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\">DEPARTMENT:<strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CUSTOMER SERVICE</strong></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\">JOB TYPE:<strong> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FULL-TIME, NON-EXEMPT</strong></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><strong><u><span style=\"font-size:11.0pt\">FUNCTION</span></u></strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\">Provide excellent customer service support both externally and internally in conjunction with corporate and customer expectations.&nbsp; </span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><strong><u><span style=\"font-size:11.0pt\">RESPONSIBILITITES </span></u></strong><strong>&nbsp;&nbsp;&nbsp;</strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Provides phenomenal customer service support to both our external dealers as well as internally between departments in the company</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Manages all assigned projects/orders to ensure that all details are in correct &amp; follows to completion </span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Quickly resolves problems by listening to the customers.&nbsp; Understanding their complaint; determining the root cause of the problem; communicating and expediting the best solution to resolve the problem. </span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Understands AIS&rsquo; sales, purchasing, manufacturing and computer system as it pertains to customer satisfaction.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Work closely with our Sales team to make dealer relationships successful </span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Follow up with customers on acknowledgement sign-offs</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Actively performs follow up activities within their assigned territory.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Meets and/or exceeds mutually agreed upon goals and objectives.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Adheres to established company policies and procedures.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Assumes additional responsibilities as requested.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><strong><u><span style=\"font-size:11.0pt\">EDUCATION/EXPERIENCE</span></u></strong></span></span></p>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\">Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.&nbsp; Typical qualifications would be equivalent to:</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\">Possession of a high school degree or associates degree from and accredited college or university and,</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\">Two or more years of work experience of similar duties as described above.</span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><strong><u><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">KNOWLEDGE</span></span></u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"color:#2d2d2d\">Strong computer skills, MS Office &ndash; Excel, Word, PowerPoint, HRIS</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"color:#2d2d2d\">Strong analytical and problem-solving skills</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Excellent interpersonal, negotiation, and conflict resolution skills.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Excellent organizational skills and attention to detail.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"color:black\">Demonstrated high level of integrity and business ethics.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"color:black\">Demonstrated high personal performance standards with desire and ability to continuously learn and achieve results (i.e., holding oneself accountable for results).</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\">Ability to work in fast-paced, rapidly changing environment at all levels of organization.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"color:black\">Ability to effectively use office automation, communication, software, and tools used in AIS office environment.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"color:black\">Strong understanding of Customer Service Role within a manufacturing industry.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"color:black\">Performs other duties as assigned.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">At AIS, we have a strong set of&nbsp;<strong>values</strong>&nbsp;that guide our business and help us align with our customers.&nbsp;</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:Cambria,serif\"><strong><em><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.</span></span></span></em></strong></span></span></span></p>\r\n\r\n<p style=\"margin-left:24px\">&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">EEO/AA Statement</span></span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:Cambria,serif\"><em><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant&#39;s race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.&nbsp;</span></span></span></em></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:Cambria,serif\"><em><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">This organization participates in E-Verify Employment Eligibility Verification.</span></span></span></em></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"background-color:white\"><span style=\"font-family:Cambria,serif\"><em><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">AIS is a Federal Contractor and required to comply with Executive Order 14042. This means that all employees of AIS must (a) be vaccinated, (b) have a medical exemption, or (c) have a religious, moral or ethical exemption that meets EEOC requirements. As a condition of employment, you must meet one of these three requirements at the time of hire or within 60 days of your initial employment date.</span></span></span></em></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><u><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">DISCLAIMER</span></span></u></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Cambria,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.&nbsp; They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n",
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