Lead Case Manager - Family Place

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  "active_status": "active"
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  "location": {
    "raw": "Santa Monica, California, 90403, United States",
    "city": "Santa Monica",
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    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-18T10:34:25.141Z",
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    "location": {
      "raw": "Santa Monica, California, 90403, United States",
      "city": "Santa Monica",
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{
  "list_job": {
    "id": "114",
    "isRemote": null,
    "location": {
      "city": "Santa Monica",
      "state": "California"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18593",
    "locationType": "0",
    "jobOpeningName": "Lead Case Manager - Family Place",
    "departmentLabel": "Interim Housing",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Santa Monica",
      "state": "California",
      "postalCode": "90403",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-11",
    "atsLocation": {
      "city": null,
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Organizational Overview</span></span></span><span> </span></p>\n<p><span><span>Upward Bound House</span><span> </span><span>(UBH)</span><span> </span><span>is</span><span> </span><span>dedicated to </span><span>ending</span><span> </span><span>the</span><span> </span><span>circle </span><span>of </span><span>intergenerational</span><span> </span><span>family homelessness.</span><span> </span><span>We</span><span> </span><span>compassionately </span><span>provide</span><span> </span><span>a </span><span>continuum</span><span> </span><span>of </span><span>services</span><span> </span><span>ranging</span><span> </span><span>from</span><span> </span><span>crisis</span><span> </span><span>housing</span><span> </span><span>to</span><span> </span><span>per</span><span>manent</span><span> </span><span>housing</span><span> </span><span>and</span><span> </span><span>homelessness</span><span> </span><span>prevention</span><span>.</span><span> </span><span> </span><span>With over </span><span>30</span><span> years </span><span>of </span><span>ex</span><span>per</span><span>ience</span><span> </span><span>in family homelessness,</span><span> </span><span>UBH</span><span> </span><span>is</span><span> </span><span>a</span><span> leading</span><span> </span><span>services </span><span>provider,</span><span> </span><span>contributing</span><span> </span><span>to</span><span> </span><span>and advocating</span><span> </span><span>for lasting</span><span> </span><span>solutions to end family homelessness.</span><span> </span><span>Our</span><span> </span><span>diverse</span><span> </span><span>team is</span><span> </span><span>passionate</span><span> </span><span>about</span><span> </span><span>our mission. </span></span><span><br><span>We seek</span><span> </span><span>employees who are</span><span> </span><span>passionate</span><span> </span><span>about</span><span> </span><span>serving</span><span> </span><span>and</span><span> </span></span><span style=\"font-weight: bold\"><span><span>making</span><span> </span><span>a</span><span> difference</span><span> </span></span></span><span><span>in the</span><span> </span><span>lives</span><span> </span><span>of </span><span>others.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Summary</span></span></span><span> </span></p>\n<p><span><span>The Lead Case Manager serves as the primary case management professional at our Santa Monica Interim Housing facility, providing comprehensive oversight of client services while coordinating with multiple program stakeholders. This position uniquely combines direct client services with program leadership, ensuring service integration across all program components. Working directly with the Program Manager, this role </span><span>maintains</span><span> accountability for resident staff, specialized service providers, volunteers, and program partners to ensure </span><span>optimal</span><span> client outcomes and program success.</span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>ESSENTIAL</span><span> </span><span>FUNCTIONS</span><span> </span></span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Program Leadership and Stakeholder Coordination</span></span></span><span> </span></p>\n<ol>\n<li><span><span>Serve as primary point of contact for facility o</span><span>per</span><span>ations and client services</span></span><span> </span></li>\n<li><span><span>Coordinate and </span><span>maintain</span><span> accountability for: </span></span><span> </span></li>\n<li><span><span>Resident Manager (facility o</span><span>per</span><span>ations and client compliance)</span></span><span> </span></li>\n<li><span><span>Employment Specialist (client employment services and outcomes)</span></span><span> </span></li>\n<li><span><span>Clinical Representative (mental health services and interventions)</span></span><span> </span></li>\n<li><span><span>Volunteers (program activities and support services)</span></span><span> </span></li>\n<li><span><span>Pantry Coordinator (food security and distribution)</span></span><span> </span></li>\n<li><span><span>Lead weekly program coordination meetings with all stakeholders</span></span><span> </span></li>\n<li><span><span>Facilitate communication and collaboration between all service providers</span></span><span> </span></li>\n<li><span><span>Monitor and evaluate service delivery effectiveness across all program components</span></span><span> </span><br><br></li>\n</ol>\n<p><span style=\"font-weight: bold\"><span><span>Case</span><span> Management and Client Services</span></span></span><span> </span></p>\n<ol>\n<li><span><span>Maintain primary </span><span>caseload</span><span> for all clients at the facility</span></span><span> </span></li>\n<li><span><span>Conduct comprehensive client assessments and develop individualized service plans</span></span><span> </span></li>\n<li><span><span>Provide crisis intervention and emergency response as needed</span></span><span> </span></li>\n<li><span><span>Ensure pro</span><span>per</span><span> documentation and maintenance of client files</span></span><span> </span></li>\n<li><span><span>Coordinate client referrals to internal and external services</span></span><span> </span></li>\n<li><span><span>Monitor client progress and adjust service plans accordingly</span></span><span> </span><br></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Quality Assurance and Program Development</span></span></span><span> </span></p>\n<ol>\n<li><span><span>Support Program Manager in st</span><span>rate</span><span>gic planning and program enhancement</span></span><span> </span></li>\n<li><span><span>Conduct regular quality assurance reviews of all program components</span></span><span> </span></li>\n<li><span><span>Monitor and report on program outcomes and contract compliance</span></span><span> </span></li>\n<li><span><span>Identify</span><span> and implement program improvements</span></span><span> </span></li>\n<li><span><span>Develop and </span><span>maintain</span><span> program policies and procedures</span></span><span> </span></li>\n<li><span><span>Ensure compliance with all funding requirements and regulations</span></span><span> </span></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Community Relations and Partnerships</span></span></span><span> </span></p>\n<ol>\n<li><span><span>Establish and </span><span>maintain</span><span> relationships with community partners</span></span><span> </span></li>\n<li><span><span>Coordinate with external service providers and stakeholders</span></span><span> </span></li>\n<li><span><span>Represent the program at community meetings and events</span></span><span> </span></li>\n<li><span><span>Develop and </span><span>maintain</span><span> referral networks</span></span><span> </span></li>\n<li><span><span>Facilitate client connections to community resources</span></span><span> </span><br></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Facility Support and O</span><span>per</span><span>ations</span></span></span><span> </span></p>\n<ol>\n<li><span><span>Collabo</span><span>rate</span><span> with Resident Manager on facility needs and client concerns</span></span><span> </span></li>\n<li><span><span>Oversee implementation of house rules and program policies</span></span><span> </span></li>\n<li><span><span>Coordinate with maintenance staff on facility upkeep</span></span><span> </span></li>\n<li><span><span>Support critical incident response and resolution</span></span><span> </span></li>\n<li><span><span>Ensure facility compliance with health and safety standards</span></span><span> </span><br></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Training and Development</span></span></span><span> </span></p>\n<ol>\n<li><span><span>Provide guidance and support to all program staff and volunteers</span></span><span> </span></li>\n<li><span><span>Develop and conduct training sessions as needed</span></span><span> </span></li>\n<li><span><span>Stay current with best practices in homeless services</span></span><span> </span></li>\n<li><span><span>Share knowledge and </span><span>ex</span><span>per</span><span>tise</span><span> with team members</span></span><span> </span></li>\n<li><span><span>Participate in professional development opportunities</span></span><span> </span><br></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>QUALIFICATIONS</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Bachelor</span><span>'s Degree in Social Work</span><span>, Psycho</span><span>logy, or related field</span><span>;<span> </span></span><span>Master</span><span>'s Degree</span><span><span> </span></span><span>preferred</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Minimum of<span> </span></span><span>three<span> </span></span><span>years’ ex</span><span>per</span><span>ience in homeless services, with at least two<span> </span></span><span>years</span><span><span> </span></span><span>lead<span> </span></span><span>ex</span><span>per</span><span>ience</span><span><span> </span></span><span>preferred.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonst</span><span>rate</span><span>d<span> </span></span><span>ex</span><span>per</span><span>tise</span><span><span> </span>in evidence-based practices including Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong leadership abilities<span> </span></span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellence in crisis management and problem-solving</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Exceptional organizational and time management skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Su</span><span>per</span><span>ior written and verbal communication abilities</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proficiency</span><span><span> </span>in data analysis and outcome measurement</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ex</span><span>per</span><span>ience with program development and quality assurance</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Bilingual (English/Spanish) preferred</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Advanced<span> </span></span><span>proficiency</span><span><span> </span>in HMIS and MS Office Suite</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>MANDATORY</span><span> REQUIREMENTS</span></span></span><span> </span></p>\n<ol>\n<li><span><span>Employment</span><span> </span><span>Eligibility</span><span> </span><span>Verification</span></span><span> </span></li>\n<li><span><span>Reliable</span><span> </span><span>transportation</span></span><span> </span></li>\n<li><span><span>Updated</span><span> </span><span>tuberculosis</span><span> test</span></span><span> </span></li>\n<li><span><span>Successful</span><span> </span><span>completion</span><span> </span><span>of</span><span> </span><span>background</span><span> </span><span>screening.</span></span><span> </span></li>\n<li><span><span>CPR/First</span><span> </span><span>Aid</span><span> </span><span>training</span></span><span> </span></li>\n<li><span><span>Must have Valid</span><span> </span><span>CA</span><span> </span><span>Driver's</span><span> </span><span>License</span></span><span> </span></li>\n<li><span><span>Must provide proof</span><span> </span><span>of</span><span> </span><span>insurance</span><span> </span><span>coverage</span></span><span> </span></li>\n<li><span><span>Must</span><span> </span><span>be</span><span> able to</span><span> </span><span>qualify</span><span> </span><span>for</span><span> </span><span>UBH</span><span> </span><span>drivers’</span><span> </span><span>insurance</span><span> </span><span>coverage</span></span><span> </span></li>\n</ol>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>BENEFITS</span></span></span><span> </span></p>\n<ol>\n<li><span><span>Competitive salary based on ex</span><span>per</span><span>ience and qualifications.</span></span><span> </span></li>\n<li><span><span>Health, dental, and vision insurance options.</span></span><span> </span></li>\n<li><span><span>Retirement savings plan</span><span>.</span></span><span> </span></li>\n<li><span><span>Paid time off and holidays</span><span>.</span></span><span> </span></li>\n<li><span><span>Opportunities for professional development and growth within the organization.</span></span><span> </span></li>\n</ol>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>PHYSICAL</span><span> </span><span>DEMANDS, ENVIRONMENTAL CONDITIONS,</span><span> </span><span>EQUIPMENT</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>The</span><span> </span><span>physical</span><span> </span><span>demands</span><span> </span><span>described</span><span> </span><span>here</span><span> </span><span>are</span><span> </span><span>representative</span><span> </span><span>of</span><span> </span><span>those</span><span> </span><span>that</span><span> </span><span>must</span><span> </span><span>be</span><span> </span><span>met</span><span> </span><span>by</span><span> </span><span>an</span><span> </span><span>employee</span><span> </span><span>to</span><span> </span><span>successfully </span><span>per</span><span>form</span><span> </span><span>the</span><span> </span><span>essential</span><span> </span><span>functions</span><span> </span><span>of </span><span>the</span><span> </span><span>job.</span><span> </span><span>Reasonable</span><span> </span><span>accommodations</span><span> </span><span>may</span><span> be</span><span> </span><span>made</span><span> </span><span>to</span><span> </span><span>enable</span><span> </span><span>individuals</span><span> </span><span>with</span><span> </span><span>disabilities</span><span> </span><span>to</span><span> </span><span>per</span><span>form</span><span> </span><span>the</span><span> </span><span>essential</span><span> </span><span>job</span><span> </span><span>functions.</span><span> </span><span>Employee</span><span> </span><span>may</span><span> </span><span>be</span><span> </span><span>in</span><span> </span><span>contact</span><span> </span><span>with</span><span> </span><span>individuals</span><span> </span><span>and families</span><span> </span><span>in crisis</span><span> </span><span>who</span><span> </span><span>may</span><span> be</span><span> </span><span>ill,</span><span> </span><span>using</span><span> </span><span>substances</span><span> </span><span>and/or not</span><span> </span><span>attentive</span><span> </span><span>to</span><span> </span><span>per</span><span>sonal</span><span> </span><span>health and</span><span> </span><span>safety</span><span> </span><span>for</span><span> </span><span>themselves.</span><span> </span><span>The</span><span> </span><span>employee</span><span> </span><span>may</span><span> </span><span>ex</span><span>per</span><span>ience</span><span> </span><span>a</span><span> </span><span>number</span><span> </span><span>of</span><span> </span><span>unpleasant</span><span> </span><span>sensory</span><span> </span><span>demands</span><span> </span><span>associated</span><span> </span><span>with</span><span> </span><span>the</span><span> </span><span>client’s</span><span> </span><span>use</span><span> </span><span>of</span><span> </span><span>alcohol</span><span> </span><span>and</span><span> </span><span>drugs,</span><span> </span><span>and</span><span> </span><span>the</span><span> </span><span>lack</span><span> </span><span>of</span><span> </span><span>per</span><span>sonal</span><span> </span><span>care.</span><span> </span><span>The</span><span> </span><span>employee</span><span> </span><span>must</span><span> </span><span>be</span><span> </span><span>ready</span><span> </span><span>to</span><span> </span><span>respond</span><span> </span><span>quickly</span><span> </span><span>and</span><span> </span><span>effectively</span><span> </span><span>to</span><span> </span><span>many</span><span> </span><span>types</span><span> </span><span>of</span><span> </span><span>situations,</span><span> </span><span>including</span><span> </span><span>crisis</span><span> </span><span>situations</span><span> </span><span>and</span><span> </span><span>potentially</span><span> </span><span>hostile</span><span> </span><span>situations</span><span> </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Reasonable</span><span> </span><span>accommodations</span><span> </span><span>may</span><span> </span><span>be</span><span> </span><span>made</span><span> </span><span>to</span><span> </span><span>enable</span><span> </span><span>individuals</span><span> </span><span>with</span><span> </span><span>disabilities</span><span> </span><span>to</span><span> </span><span>per</span><span>form</span><span> </span><span>the</span><span> </span><span>essential</span><span> </span><span>functions</span><span>.</span><span> </span><span> </span><span>If</span><span> </span><span>you</span><span> </span><span>require</span><span> </span><span>an</span><span> </span><span>accommodation</span><span>,</span><span> </span><span>please</span><span> </span><span>make</span><span> </span><span>sure</span><span> </span><span>to</span><span> </span><span>inform</span><span> </span><span>the</span><span> </span><span>Human</span><span> </span><span>Resources</span><span> </span><span>Department</span><span> </span><span>by</span><span> </span><span>the</span><span> </span><span>first</span><span> </span><span>week</span><span> </span><span>of</span><span> </span><span>employment.</span><span> </span><span>If</span><span> </span><span>an</span><span> </span><span>accommodation</span><span> </span><span>is</span><span> </span><span>not</span><span> </span><span>required</span><span> </span><span>at</span><span> </span><span>the</span><span> </span><span>time</span><span> </span><span>of</span><span> </span><span>employment,</span><span> </span><span>but</span><span> </span><span>is</span><span> </span><span>later</span><span> </span><span>required</span><span>,</span><span> </span><span>you</span><span> </span><span>must</span><span> </span><span>inform</span><span> </span><span>the</span><span> </span><span>Human</span><span> </span><span>Resources</span><span> </span><span>Department</span><span> </span><span>of</span><span> </span><span>the</span><span> </span><span>need</span><span> </span><span>for</span><span> </span><span>accommodation</span><span> </span><span>at</span><span> </span><span>the</span><span> </span><span>time</span><span> </span><span>it</span><span> </span><span>is</span><span> </span><span>needed.</span></span><span> </span></p>",
    "compensation": "$26.00 per hour",
    "departmentId": "18593",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Lead Case Manager - Family Place",
    "departmentLabel": "Interim Housing",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://upwardboundhouse.bamboohr.com/careers/114",
    "employmentStatusLabel": "Full-Time"
  }
}