Customer Service / Dispatch

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  "last_changed_at": "2026-05-30T05:49:02.817Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Alton, New Hampshire, 03809, United States",
    "city": "Alton",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:23:03.769Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Alton, New Hampshire, 03809, United States",
      "city": "Alton",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "45",
    "isRemote": null,
    "location": {
      "city": "Alton",
      "state": "New Hampshire"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18592",
    "locationType": "0",
    "jobOpeningName": "Customer Service / Dispatch",
    "departmentLabel": "Office",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Alton",
      "state": "New Hampshire",
      "postalCode": "03809",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Job Title: Customer Service Representative (CSR) </span></p>\n<p><span style=\"font-weight: bold\">Location:</span> Alton NH office<br><span style=\"font-weight: bold\">Employment Type:</span> Full-Time<br><span style=\"font-weight: bold\">Department:</span> Customer Experience / Dispatch</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">About the Role</span></p>\n<p>We are seeking a proactive and customer-focused <span style=\"font-weight: bold\">Customer Service Representative (CSR)</span> with customer service / office setting experience.  This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives to ensure the customer is receiving the our 5 Star Experience each time. </p>\n<p><br></p>\n<p>The ideal candidate understands the importance of the customer experience principles and is able to identify customer needs, provide tailored solutions.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Key Responsibilities</span></p>\n<ul>\n<li>Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner</li>\n<li>Resolve customer concerns while maintaining high satisfaction and brand standards</li>\n<li>Support marketing initiatives by communicating promotions, campaigns, and product updates to customers</li>\n<li>Gather and document customer feedback to inform marketing strategies and product improvements</li>\n<li>Assist in executing email campaigns, surveys, and customer engagement initiatives</li>\n<li>Maintain accurate customer records in CRM systems</li>\n<li>Collaborate with marketing and sales teams to align messaging and customer experience</li>\n<li>Identify upselling and cross-selling opportunities when appropriate</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Qualifications</span></p>\n<ul>\n<li>1–3 years of experience in customer service, marketing, or a related role<br></li>\n<li>Excellent written and verbal communication skills</li>\n<li>Ability to learn industry CRM systems and digital communication tools</li>\n<li>Ability to analyze customer feedback and identify trends</li>\n<li>Strong problem-solving skills and attention to detail</li>\n<li>Ability to multitask and work in a fast-paced environment</li>\n<li>Strong multiphone line skills </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">What We Offer</span></p>\n<ul>\n<li>Competitive salary and benefits package - including Aflac packages, vision, dental, 401k, </li>\n<li>Opportunities for professional development and career growth</li>\n<li>Collaborative and innovative work environment</li>\n<li>Employee wellness programs</li>\n</ul>\n<p><br></p>\n<p>If you are passionate about customer experience and understand how marketing drives engagement and loyalty, we encourage you to apply and join our team.</p>",
    "compensation": "$22-25/hr",
    "departmentId": "18592",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service / Dispatch",
    "departmentLabel": "Office",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://keyhvac.bamboohr.com/careers/45",
    "employmentStatusLabel": "Full-Time"
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}