Customer Service Representative

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    "requisitionDescription": "<div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\"><strong>Job Description:</strong></p><p><strong>&nbsp;</strong></p><p>Loving Air is in the need of an experienced a Customer Service Representative</p><p>&nbsp;</p><p>The position of a Customer Service Representative is to respond and assist in the resolution of customer concerns with exceptional customer service reflective of Loving Air&rsquo;s values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality.&nbsp;</p><p>&nbsp;</p><p>A Customer Service Customer Service Representative must posses the following Core Values we at Loving Air strongly believe in:</p><p>&nbsp;</p><p>- Act with a sense of <strong>Urgency<strong>.&nbsp;Make each customer feel like they are our top priority in all interactions</strong>.</strong></p><p>&nbsp;</p><p>- Must be a <strong>Positive Attitude</strong> and want to work in environment where fun is encouraged.&nbsp;</p><p>- Must be a <strong>Team Player</strong> and understand how their actions affect not only the company&rsquo;s reputation, but that of everyone that works for Loving Air.&nbsp;</p><p>- Must be <strong>Willing to learn</strong> new skills and share those newly learned skills with their coworkers.&nbsp;</p><p>- Must always conduct themselves with <strong>Integrity</strong>, do what they say and say what they do.&nbsp;</p><p>&nbsp;</p><p>If this sounds like you, read on and learn how you may be able to join our work family!</p><p>&nbsp;</p><p>&nbsp;<strong>Requirements for Customer Service Representatives are, but not limited to, the following</strong>:&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Minimum of 3-5 years customer service-related experience; HVAC experience will be helpful.&nbsp;</p><p>&nbsp;</p><p>- Outbound Sales Experience (Cold Calling, Lead Generated List, Existing Customer List) needed.&nbsp;</p><p>&nbsp;</p><p>- Coordinate appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer. Dispatching and Routing skills are a plus!&nbsp;</p><p>&nbsp;</p><p>- Data entry skills required - Meticulous attention to detail&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Strong experience with all Microsoft Office Suites to including but not limited to Word, Excel, and PowerPoint.&nbsp;</p><p>&nbsp;</p><p>- Full-time position Monday &ndash; Friday between 7:30am &ndash; 4:30pm, however subject to change&nbsp;</p><p>&nbsp;</p><p>- Personable and customer-focused. Must be polite, courteous, and prepared to assist&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Willingness to consistently go above and beyond&nbsp;</p><p>&nbsp;</p><p>&nbsp;<strong>Daily Duties and Responsibilities:&nbsp;</strong></p><p><strong>&nbsp;</strong></p><p>&nbsp;Responsible for assisting with the following:</p><p>&nbsp;</p><p>&nbsp;- Daily multi-phone lines and email interaction with customers, vendors, and technicians&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Must be able to communicate effectively, multi-task, and operate in a fast-paced environment&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Other duties as needed that may arise from time to time&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Filing, Customer Service, and more&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Dispatch technicians to service calls and maintain technician schedules&nbsp;</p><p>&nbsp;</p><p>- Schedule calls, enter service calls, and debrief with technicians.</p><p>&nbsp;</p><p>&nbsp;- Contact customers if there is a delay in their scheduled time.&nbsp;</p><p>&nbsp;</p><p>- Geographical knowledge of service area and/or map reading skills</p><p>&nbsp;</p><p>&nbsp;- 100% Schedule adherence expected&nbsp;</p><p>&nbsp;</p><p>&nbsp;<strong>What Loving Air has to offer:</strong></p><p><strong>&nbsp;</strong></p><p>&nbsp;- $15.00-$17.50 per hour based upon experience&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Comprehensive benefits (Medical, Dental &amp; Vision Insurance)&nbsp;</p><p>&nbsp;</p><p>&nbsp;- 401k Matching&nbsp;</p><p>&nbsp;</p><p>- Paid vacation after a year of employment&nbsp;</p><p>&nbsp;</p><p>&nbsp;- Opportunity to work for a growing Family Owned, prominent organization</p></div></div></div></div></div>\n",
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