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Customer Service Representative

42df11f9 2fec 408a 987e 07548e8e4673 9200341906512 2 · Attleboro, MA, US, Attleboro, MA · Active · $18–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company42df11f9 2fec 408a 987e 07548e8e4673 9200341906512 2
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationAttleboro, MA, United States
Work model-
Employment typeFull Time
Salary$18–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 42df11f9 2fec 408a 987e 07548e8e4673 9200341906512 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Attleboro.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company42df11f9 2fec 408a 987e 07548e8e4673 9200341906512 2
Source269d8bdb-cb45-47d7-a887-6eec9928ae9b
ATS providerADP Workforce Now Recruiting

Description

Summary: At Chain Store Maintenance - an MCS Company, we strive to make communities shine through the exceptional customer service we provide our customers and our vendors. As a Customer Service Representative of CSM, your goal is to ensure exceptional service standards and sustain high customer satisfaction. Essential Duties & Responsibilities: Handle large volume of inbound and outbound calls. Dispatch work orders to appropriate contractors (including emergency and next day calls). Hire new contractors as needed. Following up via phone and email for schedule dates. Providing superior communication to the customers via phone, email or web-based platforms. Typing and providing estimates to customers. Supervisory Responsibilities: This position has no supervisory responsibilities This position has supervisory responsibilities Competencies : Must have excellent written and verbal skills. Ability to multi-task and manage time efficiently in a fast-paced environment. Ability to handle and resolve customer concerns. Must be well organized and have a high attention to detail. Must have a high sense of urgency. Ability to work independently as well as in a team environment. Must be able to reliably commute to our office located in Attleboro, MA. Education and Experience : Education: High School Diploma or equivalent work experience Experience: Six months internal or relevant experience Physical Requirements and Work Content: Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus. Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse and phone work. Additional Comments: These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. EOE/Minority/Female/Disabled/Veteran

Full job record

Job ID0abf7cfbef41210dcb02ef335c523b53fd488b82
Org IDb24e136a-614f-4b87-afca-4756879d8cb1
Source ID269d8bdb-cb45-47d7-a887-6eec9928ae9b
Board ID269d8bdb-cb45-47d7-a887-6eec9928ae9b
Provideradp_workforcenow
Provider Job Key585651
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextAttleboro, MA, US, Attleboro, MA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMA
CityAttleboro
Salary Raw18 To 20 (USD) Hourly
Salary Min18
Salary Max20
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=42df11f9-2fec-408a-987e-07548e8e4673&ccId=9200341906512_2&lang=en_US&type=JS&jobId=585651&jwId=9201226808143_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=42df11f9-2fec-408a-987e-07548e8e4673&ccId=9200341906512_2&lang=en_US&type=JS&jobId=585651&jwId=9201226808143_1
First Seen At2026-05-31 18:24:12Z
Last Seen At2026-06-06 20:35:34Z
Last Checked At2026-06-06 20:35:34Z
Last Changed At2026-06-06 20:35:34Z
Inactive At—
Source Posted At2026-04-21 20:10:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=42df11f9-2fec-408a-987e-07548e8e4673|9200341906512_2/date=2026-06-06/2026-06-06T20-35-34-397Z-7489d35c8fed1c572bc704480cd37133081ade545232ece28bc508e9af6fc72a.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 0in;background:#999999;' id=\"isPasted\"><h2 style='margin:0in;margin-bottom:.0001pt;text-align:center;background:#999999;border:none;padding:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:white;'><span style=\"font-size:19px;\">Summary:</span></h2></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-size:11px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>At Chain Store Maintenance&nbsp;- an MCS Company, we strive to make communities shine through the exceptional customer service we provide our customers and our vendors.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>As a Customer Service Representative of CSM, your goal is to ensure exceptional service standards and sustain high customer satisfaction.&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:#999999;'><h2 style='margin:0in;margin-bottom:.0001pt;text-align:center;background:#999999;border:none;padding:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:white;'><span style=\"font-size:19px;\">Essential Duties &amp; Responsibilities:</span></h2></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><span style='font-size:11px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-family:\"Arial\",sans-serif;'>Handle large volume of inbound and outbound calls.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-family:\"Arial\",sans-serif;'>Dispatch work orders to appropriate contractors (including emergency and next day calls).</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-family:\"Arial\",sans-serif;'>Hire new contractors as needed.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-family:\"Arial\",sans-serif;'>Following up via phone and email for schedule dates.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-family:\"Arial\",sans-serif;'>Providing superior communication to the customers via phone, email or web-based platforms.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Typing and providing estimates to customers.</span><span style=\"color:windowtext;\"><br>&nbsp;</span></li></ul><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:#999999;'><h2 style='margin:0in;margin-bottom:.0001pt;text-align:center;background:#999999;border:none;padding:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:white;'><span style=\"font-size:19px;\">Supervisory Responsibilities:</span></h2></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><input type=\"checkbox\" checked=\"true\"><span style='font-size:15px;font-family:\"Times New Roman\";'>&nbsp;&nbsp;</span><span style=\"font-size: 15px; font-family: arial, sans-serif;\">&nbsp; &nbsp; &nbsp;</span><span style=\"font-family: arial, sans-serif;\">This position has no supervisory responsibilities</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><input type=\"checkbox\"></span><span style=\"font-family: arial, sans-serif;\">&nbsp; &nbsp; &nbsp; &nbsp; This position has supervisory responsibilities</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Times New Roman\";'>&nbsp;</span></p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:#999999;'><h2 style='margin:0in;margin-bottom:.0001pt;text-align:center;background:#999999;border:none;padding:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:white;'><span style=\"font-size:19px;\">Competencies</span>:</h2></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Must have excellent written and verbal skills.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Ability to multi-task and manage time efficiently in a fast-paced environment.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Ability to handle and resolve customer concerns.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Must be well organized and have a high attention to detail.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Must have a high sense of urgency.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Ability to work independently as well as in a team environment.</span></li><li style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Must be able to reliably commute to our office located in Attleboro, MA.</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp;</span></p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:#999999;'><h2 style='margin:0in;margin-bottom:.0001pt;text-align:center;background:#999999;border:none;padding:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:white;'><span style=\"font-size:19px;\">Education and Experience</span>:</h2></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><sup><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></sup></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Education: High School Diploma or equivalent work experience</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Experience: Six months internal or relevant experience</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:11px;\">&nbsp;</span></p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:#999999;'><h2 style='margin:0in;margin-bottom:.0001pt;text-align:center;background:#999999;border:none;padding:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:white;'><span style=\"font-size:19px;\">Physical Requirements and Work Content:</span></h2></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Americans with Disability Specifications: &nbsp;</span></strong><em><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></em></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></em></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. &nbsp;The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:#999999;'><h2 style='margin:0in;margin-bottom:.0001pt;text-align:center;background:#999999;border:none;padding:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:white;'><span style=\"font-size:19px;\">Work Environment:</span></h2></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse and phone work.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;background:#999999;'><h2 style='margin:0in;margin-bottom:.0001pt;text-align:center;background:#999999;border:none;padding:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:white;'><span style=\"font-size:19px;\">Additional Comments:</span></h2></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:7px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>These declarations are not to be an &ldquo;all-inclusive&rdquo; list of the duties and responsibilities nor of the skills and abilities required to do the job. &nbsp; They are intended only to describe the general nature of the job and a reasonable representation of its activities. &nbsp; Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent&rsquo;s performance appraisal. &nbsp;Various tasks may be assigned under each task or function. &nbsp;The incumbent performs other job-related duties as assigned and required.</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:7px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>This document does not create an employment contract, implied or otherwise, other than an &ldquo;at-will&rdquo; employment relationship.</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong><strong><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:11px;font-family:\"Arial\",sans-serif;'>EOE/Minority/Female/Disabled/Veteran</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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