Senior FCR Specialist - Remote

{
  "content_hash": "c6deaafdffe4ad3b00cbe345d7319562b54b7fdb60b05ab59fadca9310ebdf3a",
  "source_hash": "2a6e331773452004d569d93c6372acb78b4128d176ae00d9f12e02df26e36ce1",
  "last_changed_at": "2026-06-20T11:55:06.639Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "United States",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T14:51:09.742Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "United States",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "70925",
    "Title": "Senior FCR Specialist - Remote",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Customer Service & Contact Centre",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": "Afternoon/Evening (2nd shift)",
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000000466744,
    "JobFamilyId": 300000005257026,
    "JobFunction": "Customer Service",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Middlesex",
        "Region2": "MA",
        "Region3": null,
        "Building": null,
        "Latitude": "42.28248",
        "Longitude": "-71.42528",
        "LocationId": 300000010175430,
        "PostalCode": "01702",
        "TownOrCity": "Framingham",
        "AddressLine1": "500 Staples Drive",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Staples Corporate Center"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300002271681739,
    "WorkplaceType": "Remote",
    "BusinessUnitId": 300000009476886,
    "OrganizationId": 300000010192636,
    "GeographyNodeId": 100000244017462,
    "JobFunctionCode": "CUS",
    "LegalEmployerId": 300000009389898,
    "PrimaryLocation": "United States",
    "RequisitionType": "Hourly",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": "ORA_REMOTE",
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [
      {
        "Value": "$19.30/hr - $ 23.25/hr",
        "Prompt": "Posted Salary/Rate",
        "ControlType": "TextArea",
        "SequenceNumber": 10
      }
    ],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p class=\"MsoNormal\"><span style=\"font-family: Arial, sans-serif;\">Staples is full-service company with a network of local distribution centers in the United States.<span>&nbsp; </span>Staples provides a wide range of office productivity services in personalized and environmentally responsible ways.<span>&nbsp; </span>After joining the Staples family in 2018, Stlaples has helped us grow alternative distribution channels.</span></p><p class=\"AMSTablecopybold\"><span style=\"color: windowtext;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; font-weight: normal; line-height: 107%;\"><u>What you’ll be doing</u>:</span></span></p><ul><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Staples eMarketplace First Call Resolution Specialists are responsible for interacting with our customers in response to electronic inquiries stemming from our eMarketplace platforms (Amazon, eBay, Walmart, etc)</span></li><li style=\"font-family: Arial;\">Complete returns, research, website assistance and problem resolution in a single contact.</li><li style=\"font-family: Arial;\">Act as liaisons between multiple departments in order to obtain accurate and complete problem resolution on the very first contact with our company.&nbsp;</li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Answering customer inquiries to learn about and address their needs, complaints, or other issues with products or services.</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Focus on first contact resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Utilizing software, databases, scripts, and tools appropriately.</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Understanding and striving to meet or exceed customer service metrics while providing excellent consistent customer service.</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Making sales or recommendations for products or services that may better suit client needs.</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Taking part in training and other learning opportunities to expand knowledge of company and position.</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Adhering to all company policies and procedures</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">All other duties as assigned</span></li></ul><p class=\"AMSTablecopybold\">&nbsp;</p><p class=\"AMSTablecopybold\"><span lang=\"EN-GB\"><u>What you bring to the table:</u></span></p><ul><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Able to work efficiently under pressure</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Able to work well with others</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Able to meet deadlines</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Stress management skills</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">A quick-thinking ability</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Problem-solving skills</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Competency in MS Excel, MS Outlook, internet, and strong typing skills</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Stellar written communication skills</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Strong problem solving &amp; critical thinking skills</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Capability to manage, organize, and complete tasks that require follow-up</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">Ability to multi-task and thrive in a lively environment</span></li></ul><p>&nbsp;</p><p class=\"AMSTablecopybold\"><span style=\"color: windowtext;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"><strong>Qualifications:</strong></span></span></p><p class=\"MsoNormal\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt;\"><u>What’s needed- Basic Qualifications</u>:</span></span></p><ul><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">High School Diploma or equivalent required</span></li><li class=\"AMSTablecopybold\"><span lang=\"EN-GB\">1+ years in a customer service environment required</span></li><li class=\"AMSTablecopybold\"><p><span lang=\"EN-GB\">Holiday rotation is required</span></p><p>&nbsp;</p></li></ul><p class=\"AMSTablecopybold\" style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p class=\"AMSTablecopybold\" style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: windowtext;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; font-weight: normal;\"><u>What’s needed- Preferred Qualifications</u>:</span></span></p><ul><li><span lang=\"EN-GB\">Weekends/2nd shift hours could be required</span></li></ul><p class=\"AMSTablecopybold\">&nbsp;</p><p class=\"AMSTablecopybold\"><u>We Offer:</u></p><ul><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Inclusive culture with associate-led Business Resource Groups</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)</span></li><li style=\"font-family: Arial;\"><span lang=\"EN-GB\">Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more</span><span>&nbsp;</span><a href=\"https://careers.staples.com/Staples-Life/Benefits\"><span>perks and benefits</span></a><span>&nbsp;</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 11pt;\">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></span></p><p><span style=\"font-family: Calibri;\"><i><span style=\"font-size: 11pt;\">The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.&nbsp; In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. </span></i></span></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in;\">&nbsp;</p><p>&nbsp;</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "Staples is an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.",
    "ExternalPostedStartDate": "2026-06-19T19:53:31+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "39.82844",
        "Longitude": "-98.57939",
        "CountryCode": "US",
        "GeographyId": 300000000466744,
        "GeographyNodeId": 100000244017462
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "70925",
    "Title": "Senior FCR Specialist - Remote",
    "JobType": null,
    "Distance": 1781827200000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 10,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-06-19",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000000466744,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Middlesex",
        "Region2": "MA",
        "Region3": null,
        "Building": null,
        "Latitude": 42.28248,
        "Longitude": -71.42528,
        "LocationId": 300000010175430,
        "PostalCode": "01702",
        "TownOrCity": "Framingham",
        "AddressLine1": "500 Staples Drive",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Staples Corporate Center"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "Remote",
    "BusinessUnitId": 300000009476886,
    "OrganizationId": 300000010192636,
    "PostingEndDate": null,
    "LegalEmployerId": 300000009389898,
    "PrimaryLocation": "United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": "ORA_REMOTE",
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2270925%22,siteNumber=CX_2002",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 10192
  },
  "detail_errors": []
}