Dispatch Supervisor (Commissionaires Nova Scotia, Atlantic Operations Centre)

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      "state": "Nova Scotia",
      "postalCode": "B4A 0C2",
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    "datePosted": "2026-05-19",
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    "description": "<p><span style=\"font-size: 16px\"><span style=\"font-size: 22px; font-weight: bold\">WHO WE ARE</span><br><span style=\"font-size: 15px\">Commissionaires Nova Scotia (CNS), is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.</span><br><br><span style=\"font-size: 15px\">We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.</span></span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span style=\"font-size: 22px; font-weight: bold\">WHAT WE OFFER</span><br><span style=\"font-size: 15px\">A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Nova Scotia.</span></span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 18px; font-weight: bold\">The Benefits:</span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Higher-than-industry pay rates</span></li>\n<li><span style=\"font-size: 15px\">Health, drug, and dental benefits</span></li>\n<li><span style=\"font-size: 15px\">Life and accident insurance</span><br></li>\n<li><span style=\"font-size: 15px\">Free uniforms and equipment</span></li>\n<li><span style=\"font-size: 15px\">High-quality, formal, and on-job training</span></li>\n<li><span style=\"font-size: 15px\">Annual paid loyalty award</span></li>\n<li><span style=\"font-size: 15px\">Education assistance funds and family scholarship programs</span></li>\n<li><span style=\"font-size: 15px\">Advancement opportunities within a large, national organization</span></li>\n</ul>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 22px; font-weight: bold\">THE ROLE</span></p>\n<p><span style=\"font-size: 15px; font-weight: bold\">Position: Dispatch Supervisor <br>Competition Number: CNS 2026-05-19<br>Location: Commissionaires Nova Scotia Head Office (229 Damascus Rd, Bedford NS)<br>Reports to: Atlantic Operations Centre Manager<br>Working Hours: Monday-Friday, 8 hour shifts based on a rotating schedule (occasional flexibility required)</span></p>\n<p><span style=\"font-size: 15px; font-weight: bold\">Close Date: June 2nd, 2026</span></p>\n<p><span style=\"font-size: 15px\"><br><span style=\"font-family: Arial, sans-serif\">The Dispatch Supervisor leadership role is ideally suited to an individual with previous dispatching experience who has worked in a fast-paced, dynamic work environment. An ability to match client demand to the available existing workforce, and to communicate concisely the detail of each assignment is vital to the success of the operations centre.  </span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">CNS is seeking an independent and attentive leader who will commit to ensuring that the dispatch team fulfills and satisfies the staffing needs of our various clients. If you enjoy working toward established deadlines and are an experienced, results-driven and detail oriented professional, then this may be an excellent opportunity for you. </span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 18px; font-weight: bold\">Duties and Responsibilities:</span></p>\n<p><span style=\"font-size: 15px\">While duties vary by assignment, the responsibilities of this role may include, but are not limited to:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Supervising and designating the dispatch of appropriate personnel to satisfy client’s specific workforce requirements</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Coordinating the specific needs of various clients through active engagement to ascertain the full scope of fluid work demands</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Ensuring the dispatch of appropriately skilled, and capable staff on a timely basis</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Supervising the communication between CNS employees, and clients through telephone and digital means (email &amp; text messages) to effectively manage workforce needs for CNS short- and long-term contracts, NMSO sites, and new client requirements</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Collaboratively liaise with principal stakeholders/management to strategize effective problem-solving solutions in real time</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Supervising the electronic documentation of any irregularities related to personnel scheduling</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Maintaining clear and complete shift notes, and communicating these to both management and incoming dispatchers to ensure continuity of operations during shift changes</span></li>\n</ul>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 22px; font-weight: bold\">WHO WE’RE SEEKING</span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 18px; font-weight: bold\">Eligibility Requirements</span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">Candidates must:</span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Be aged 19 or older</span></li>\n<li><span style=\"font-size: 15px\">Be a Permanent Resident of Canada or Canadian Citizen</span></li>\n<li><span style=\"font-size: 15px\">Not have a criminal record for which a pardon has not been granted</span></li>\n<li><span style=\"font-size: 15px\">Be able to provide fingerprints and complete a criminal record check</span></li>\n<li><span style=\"font-size: 15px\">Be eligible to apply for Government of Canada personnel security screening</span></li>\n<li><span style=\"font-size: 15px\"><span style=\"font-family: Arial, sans-serif\">Hold a valid Nova Scotia driver’s license, or access to reliable transportation to/from work</span></span></li>\n<li><span style=\"font-size: 15px\">Be able to communicate effectively in English (the ability to work in both official languages would be considered an asset)</span></li>\n</ul>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">Qualifications and Skills</span><br><span style=\"font-size: 15px\">The selected candidate will be a professional and detail driven individual with a strong work ethic and “Can Do” attitude. </span></span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\">Key qualifications and skills to be successful include, but are not limited to:</span></p>\n<ul>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Minimum six (6) months experience working as a Commissionaire, OR equivalent knowledge of the security industry is preferred</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Leadership experience will be considered an asset</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Previous experience working in a dispatch or a busy operations centre environment </span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Superior customer service skills</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Clear and effective communicator via both phone and email, complemented by active listening</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Ability to work in a fast-paced, dynamic work environment</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Ability to multi-task while staying organized</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Ability to maintain a high standard of quality while operating under minimal supervision </span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Ability to read, interpret and adhere to contractual documents and instructions</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Possess a high level of comfort and skill operating modern technology in an office environment</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Data entry skills: minimum 35 words per minute keyboarding</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Ability to learn quickly, and be highly adaptable to evolving business requirements</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Ability to maintain a high level of deadline awareness</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Ability to be a consummate professional, consistently remaining calm and respectful during periods of high demand, or escalation</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Excellent problem-solving skills, with the ability to use sound judgement and common sense in decision making</span></span></li>\n<li><span style=\"font-size: 15px\"> <span style=\"font-family: Arial, sans-serif\">Ability to maintain confidentiality, and to handle sensitive information with discretion </span></span><br></li>\n</ul>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span style=\"font-size: 22px; font-weight: bold\">READY TO JOIN US?</span><br><span style=\"font-size: 15px\">This position is open to external and internal applicants (commissionaires should include their Corps #). We encourage veterans of the Canadian Armed Forces and RCMP to apply.</span></span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\">Commissionaires Nova Scotia is an equal opportunity employer. We encourage applicants from equity seeking communities to self-identify.</span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\">We thank all applicants for their interest, but only those chosen for an interview will be contacted.</span></p>",
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