Cloud Operations and Customer Support Engineer

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    "description": "<p><span style=\"font-weight: bold;\">Cloud Operations and Customer Support Engineer</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Location</span>: Denver, CO<br><span style=\"font-weight: bold;\">Clearance</span>: TS/SCI<br><span style=\"font-weight: bold;\">Citizenship</span>: US Citizenship Required</p>\n<p><br></p>\n<p>Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a <span style=\"font-weight: bold;\">Cloud Operations and Customer Support Engineer</span>, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.</p>\n<p><br></p>\n<p>In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Key Responsibilities</span>:</p>\n<ul>\n<li>Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.</li>\n<li>Respond to and resolve customer issues, providing top-tier technical support and customer service.</li>\n<li>Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.</li>\n<li>Engage in application<span> </span>monitoring to assist in identifying and addressing application performance or availability issues.</li>\n<li>Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.</li>\n<li>Develop and maintain comprehensive documentation for application support procedures.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Qualifications</span>:</p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Education/Experience</span>:</p>\n<ul>\n<li>Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.</li>\n<li>2+ years of experience in IT, with a strong focus on cloud operations and customer support.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Required Skills</span>:</p>\n<ul>\n<li>Proficiency with AWS cloud services and infrastructure management.</li>\n<li>Exceptional troubleshooting and problem-solving skills.</li>\n<li>Experience in providing customer-focused technical support.</li>\n<li>Knowledge of Linux distributions (e.g., RedHat, CentOS).</li>\n<li>Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).</li>\n<li>Excellent communication and collaboration abilities.<br></li>\n</ul>\n<p><br></p>\n<p>Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.</p>\n<p><br></p>\n<p><em>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</em></p>",
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