Senior Manager - Information Technology

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They have the ability to influence others to accept practices and approaches, and have the ability to communicate and influence executive leadership and other department management.</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><u>Essential Responsibilities:</u></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Oversee daily IT operations, ensuring high availability, performance, and reliability of systems.</li><li style=\"margin-left:0in;\">Establish departmental goals and execute short- and mid-term IT and support strategies aligned with business and organizational priorities to drive operational excellence.</li><li style=\"margin-left:0in;\">Develop and manage the IT budget, including operating and capital expenditures, and align technology investments with business priorities.</li><li style=\"margin-left:0in;\">Establish and enforce IT governance frameworks, policies, and internal controls; ensure audit readiness and compliance with regulatory and data security requirements.</li><li style=\"margin-left:0in;\">Develop, maintain, and test business continuity and disaster recovery plans, including defined recovery time and recovery point objectives.</li><li style=\"margin-left:0in;\">Implement and manage IT service management processes, including ticketing, incident, problem, and change management; define and monitor service level agreements and performance metrics.</li><li style=\"margin-left:0in;\">Own and lead the enterprise cybersecurity program, including ongoing risk assessments, incident response, user awareness training, and enforcement of security policies.</li><li style=\"margin-left:0in;\">Manage and support enterprise infrastructure including LAN/WAN, internet, intranet, cloud environments, and network systems.</li><li style=\"margin-left:0in;\">Lead planning and implementation of system upgrades, enhancements, and technology rollouts across the organization.</li><li style=\"margin-left:0in;\">Oversee deployment, maintenance, and lifecycle management of IT assets including servers, endpoints, mobile devices, and software.</li><li style=\"margin-left:0in;\">Ensure effective management of Active Directory, Azure AD, and Microsoft 365 environments.</li><li style=\"margin-left:0in;\">Evaluate, select, and manage technology vendors and service providers, ensuring cost-effective, high-quality service delivery and alignment with business needs.</li><li style=\"margin-left:0in;\">Oversee, and provide, IT support for vessels and remote locations, including travel as needed to ensure operational continuity.</li><li style=\"margin-left:0in;\">Partner with business leaders to understand technology needs and deliver scalable, innovative solutions.</li><li style=\"margin-left:0in;\">Lead the administration and optimization of collaboration tools such as Microsoft Teams and conference room technologies.</li><li style=\"margin-left:0in;\">Provide regular reporting to executive leadership on IT performance, risks, and key initiatives; translate technical issues into business impact and actionable insights.</li><li style=\"margin-left:0in;\">Lead, mentor, and develop a team of IT support professionals, including performance management, coaching, and workforce planning.</li><li style=\"margin-left:0in;\">On-call rotation required.</li></ul></div><p style=\"margin-left:0in;\"><u>Minimum Educational and Job Qualifications:</u></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">12 years of experience in IT support, infrastructure, or related roles with progressive levels of responsibility and leadership of systems, teams and projects.&nbsp;</li><li style=\"margin-left:0in;\">5 years of experience in a leadership or managerial capacity overseeing IT teams.</li><li style=\"margin-left:0in;\">Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent certifications and experience.&nbsp;</li><li style=\"margin-left:0in;\">Strong leadership, team-building, and organizational skills.</li><li style=\"margin-left:0in;\">Demonstrated experience managing complex IT environments and enterprise systems.</li><li style=\"margin-left:0in;\">Expertise in Microsoft technologies including Azure AD and Microsoft 365.</li><li style=\"margin-left:0in;\">Proven ability to manage multiple priorities, projects, and stakeholders effectively.</li><li style=\"margin-left:0in;\">Strong communication skills with the ability to influence executive stakeholders.</li><li style=\"margin-left:0in;\">Experience in, and knowledge of, the maritime and inland maritime industries preferred.</li></ul></div><p style=\"margin-left:0in;\"><u>Physical Capabilities:</u></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Carry, push, pull or move 10 pounds regularly, or up to 20 pounds occasionally.</li><li style=\"margin-left:0in;\">Ability to sit up to 8 hours per day.</li></ul><p style=\"margin-left:0in;\" data-pasted=\"true\">Note that nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time, and the list of job tasks is not all inclusive. 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