IT Support Engineer

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    "description": "<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Description:</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"line-height:107%\"><span style=\"color:black\">The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of support for the organization and highly visible.&nbsp; Responsibilities include maintenance and management of company desktops, notebooks, mobile devices, printers, servers, network devices and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires an in-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices is necessary. The successful candidate will who will be responsible for the effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"line-height:107%\"><span style=\"color:black\">Job Functions:</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Respond to level 1 &amp; 2 support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Track and document work tasks, changes and issues daily in the ticket system.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Provide support for mobile devices, including Android, iPhone and iPad.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Troubleshoot Windows 7 and 10 operating systems, applications and networking functions.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Setup and configure workstations to be used in diverse environments, adhering to security requirements.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Provide assistance to clients for general operation of standard supported COTS software.</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Other duties as assigned</span></span></span></span></li>\r\n</ul>\r\n",
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This is a customer facing role providing the first line of support for the organization and highly visible.&nbsp; Responsibilities include maintenance and management of company desktops, notebooks, mobile devices, printers, servers, network devices and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires an in-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices is necessary. 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Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues\\r\\n\\tTrack and document work tasks, changes and issues daily in the ticket system.\\r\\n\\tProvides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)\\r\\n\\tInstalls, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.\\r\\n\\tDesigns, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.\\r\\n\\tAdminister Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.\\r\\n\\tProvides on-site technical support for desktop computers and peripherals in a cross-platform environment.\\r\\n\\tSupport will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.\\r\\n\\tProvide support for mobile devices, including Android, iPhone and iPad.\\r\\n\\tTroubleshoot Windows 7 and 10 operating systems, applications and networking functions.\\r\\n\\tSetup and configure workstations to be used in diverse environments, adhering to security requirements.\\r\\n\\tSupport and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.\\r\\n\\tProvide assistance to clients for general operation of standard supported COTS software.\\r\\n\\tProvides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)\\r\\n\\tOther duties as assigned\\r\\n\\r\\nQualificationsJob Requirements:\\r\\n\\r\\n\\r\\n\\tAA degree preferred or equivalent experience with 3-5 years of experience supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly\\r\\n\\t1&ndash;2 years&rsquo; experience with Desktop Engineering and architectural support planning and strong focus on the technical elements of desktop, Microsoft AD, and GPO\\r\\n\\tStrong skills in general MS Office application troubleshooting\\r\\n\\tExperience with Office 365, SharePoint, One Drive\\r\\n\\tExperience in installation, upgrades, and support of Windows desktops\\r\\n\\tExperience supporting End User Computing devices/BYOD/Cellular devices\\r\\n\\tExperience supporting remote users\\r\\n\\tUnderstanding of core LAN/WAN network technologies (TCP/IP, DNS, DHCP, Routing, switches, wiring) and Firewall fundamentals\\r\\n\\tHealthcare and EMS (Emergency Medical Services) experienced preferred\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Skills:\\r\\n\\r\\n\\r\\n\\tWhile performing the duties of this job, the employee is regularly required to stand, talk or hear.\\r\\n\\tThe employee frequently is required to walk; sit; use hands and reach with hands and arms.\\r\\n\\tMust have the manual dexterity to skillfully operate a computer keyboard and other standard office equipment, such as facsimile and telephone.&nbsp; \\r\\n\\tThe employee must occasionally lift and/or move up to 50 pounds.&nbsp; \\r\\n\\tCorrected vision in normal range.\\r\\n\\r\\n\",\"responsibilities\":\"Description:\\r\\n\\r\\nThe IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. 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Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues\\r\\n\\tTrack and document work tasks, changes and issues daily in the ticket system.\\r\\n\\tProvides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)\\r\\n\\tInstalls, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.\\r\\n\\tDesigns, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.\\r\\n\\tAdminister Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.\\r\\n\\tProvides on-site technical support for desktop computers and peripherals in a cross-platform environment.\\r\\n\\tSupport will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.\\r\\n\\tProvide support for mobile devices, including Android, iPhone and iPad.\\r\\n\\tTroubleshoot Windows 7 and 10 operating systems, applications and networking functions.\\r\\n\\tSetup and configure workstations to be used in diverse environments, adhering to security requirements.\\r\\n\\tSupport and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.\\r\\n\\tProvide assistance to clients for general operation of standard supported COTS software.\\r\\n\\tProvides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)\\r\\n\\tOther duties as assigned\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"PRIORITY ONDEMAND\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=1AB3DAD40B6CB1B8A38B904B69BE3810\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"9171 East Bell Road #101\",\"addressLocality\":\"Scottsdale\",\"addressRegion\":\"AZ\",\"postalCode\":85260,\"addressCountry\":\"USA\"}},\"qualifications\":\"Job Requirements:\\r\\n\\r\\n\\r\\n\\tAA degree preferred or equivalent experience with 3-5 years of experience supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly\\r\\n\\t1&ndash;2 years&rsquo; 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\\r\\n\\tThe employee must occasionally lift and/or move up to 50 pounds.&nbsp; \\r\\n\\tCorrected vision in normal range.\\r\\n\\r\\n\",\"experienceRequirements\":\"Job Requirements:\\r\\n\\r\\n\\r\\n\\tAA degree preferred or equivalent experience with 3-5 years of experience supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly\\r\\n\\t1&ndash;2 years&rsquo; experience with Desktop Engineering and architectural support planning and strong focus on the technical elements of desktop, Microsoft AD, and GPO\\r\\n\\tStrong skills in general MS Office application troubleshooting\\r\\n\\tExperience with Office 365, SharePoint, One Drive\\r\\n\\tExperience in installation, upgrades, and support of Windows desktops\\r\\n\\tExperience supporting End User Computing devices/BYOD/Cellular devices\\r\\n\\tExperience supporting remote users\\r\\n\\tUnderstanding of core LAN/WAN network technologies (TCP/IP, DNS, DHCP, Routing, switches, wiring) and Firewall fundamentals\\r\\n\\tHealthcare and EMS (Emergency Medical Services) experienced preferred\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Skills:\\r\\n\\r\\n\\r\\n\\tWhile performing the duties of this job, the employee is regularly required to stand, talk or hear.\\r\\n\\tThe employee frequently is required to walk; sit; use hands and reach with hands and arms.\\r\\n\\tMust have the manual dexterity to skillfully operate a computer keyboard and other standard office equipment, such as facsimile and telephone.&nbsp; \\r\\n\\tThe employee must occasionally lift and/or move up to 50 pounds.&nbsp; \\r\\n\\tCorrected vision in normal range.\\r\\n\\r\\n\",\"industry\":\"Information Technology\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"background:white\"><span style=\"line-height:107%\"><span style=\"color:black\">Job Requirements:</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">AA degree preferred or equivalent experience with </span></span>3-5 years of experience supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">1&ndash;2 years&rsquo; experience with Desktop Engineering and architectural support planning and strong focus on the technical elements of desktop, Microsoft AD, and GPO</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Strong skills in general MS Office application troubleshooting</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Experience with Office 365, SharePoint, One Drive</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Experience in installation, upgrades, and support of Windows desktops</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Experience supporting End User Computing devices/BYOD/Cellular devices</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Experience supporting remote users</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">Understanding of core LAN/WAN network technologies (TCP/IP, DNS, DHCP, Routing, switches, wiring) and Firewall fundamentals</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Healthcare and EMS (Emergency Medical Services) experienced preferred</span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoNoSpacing\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Physical Skills:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">While performing the duties of this job, the employee is regularly required to stand, talk or hear.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">The employee frequently is required to walk; sit; use hands and reach with hands and arms.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Must have the manual dexterity to skillfully operate a computer keyboard and other standard office equipment, such as facsimile and telephone.&nbsp; </span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">The employee must occasionally lift and/or move up to 50 pounds.&nbsp; </span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Corrected vision in normal range.</span></span></span></li>\r\n</ul>\r\n",
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