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    "ExternalDescriptionStr": "<p><span style=\"font-family: Calibri, sans-serif;\"><strong>Position: Key Account Manager</strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Compensation: 100,000-120,000 base</strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Job Description:</strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\">The Key Account Manager (KAM) is responsible for managing a portfolio of mid-market to strategic accounts, ensuring customer satisfaction, retention, and growth. Operating with limited guidance, the KAM proactively plans and executes account strategies, drives integration conversations, and partners cross-functionally to deliver value. The KAM serves as a conduit between external customers and internal stakeholders, ensuring alignment across Operations, Sales, Finance, Solutions Design, and Implementation.</span></p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Key Responsibilities:</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">Own Strategic Account Plans for assigned customers</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Conduct monthly touchpoints and QBRs</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Understand the needs, objectives, and challenges of key accounts; leverage existing tools and resources to address key customer requirements</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Drive upsell and cross-sell opportunities</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Partner with Sales, Ops, Finance, and IT to ensure account success</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Lead EDI/API integration discussions</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Build and interpret KPI dashboards</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Support executive alignment as needed</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Monitor account health, risk, and growth trends</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Collaborate with internal teams to resolve issues and optimize performance</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Contribute to innovation pilots and process improvement initiatives</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Act as the central point of coordination between customer needs and internal capabilities</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Facilitate cross-functional collaboration to deliver seamless customer experiences</span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\">Qualifications:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">Bachelor’s degree or an equivalent combination of experience, education, and training to perform the job functions</span></li><li><span style=\"font-family: Calibri, sans-serif;\">5+ years in account management or customer success</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Experience with portfolios of ~$5–15M annual revenue</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Travel 25%</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Strong communication, planning, and negotiation skills</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Familiarity with logistics or transportation preferred</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Ability to manage multiple priorities and navigate ambiguity</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Proven ability to work cross-functionally and influence without authority</span></li></ul><p>#LI-Onsite #LI-LA1</p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Forward Air is an Equal Opportunity Employer</strong></span></p>",
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