LPN Care Manager (Hybrid Remote) (Baldwin, Mobile & Washington Counties, AL)

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    "url": "https://careers-altapointe.icims.com/jobs/26904/lpn-care-manager-%28hybrid-remote%29-%28baldwin%2c-mobile-%26-washington-counties%2c-al%29/job",
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    "title": "LPN Care Manager (Hybrid Remote) (Baldwin, Mobile & Washington Counties, AL)",
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    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>Responsibilities</h2>\n<p><strong><u>Primary Job Functions:</u></strong></p>\n<p>Clinical:</p>\n<ul>\n <li>Chart Review and Documentation\n  <ul>\n   <li>Conduct structured reviews of clinical records to assess service utilization, client engagement, and treatment plan compliance.</li>\n   <li>Document all findings and coordination efforts in the electronic health record using the Care Manager System.</li>\n   <li>Identify gaps in care, missed services, or follow-up needs and take appropriate action.</li>\n  </ul></li>\n <li>Care Coordination\n  <ul>\n   <li>Coordinate physical, behavioral, and social health services across internal programs and external providers.</li>\n   <li>Facilitate client access to community-based services such as housing, benefits, employment supports, and substance use care.</li>\n   <li>Ensure referrals are generated, tracked, and closed with appropriate documentation.</li>\n  </ul></li>\n <li>Hospital Discharge and Transition Support\n  <ul>\n   <li>Conduct follow-up calls within 24 hours of psychiatric or medical hospital discharges.</li>\n   <li>Confirm follow-up appointments are scheduled, and discharge instructions are supported and understood.</li>\n   <li>Notify care team members of transitions and facilitate continuity of care.</li>\n  </ul></li>\n <li>Service Monitoring and Engagement\n  <ul>\n   <li>Monitor client attendance at therapy, psychiatry, and medical appointments.</li>\n   <li>Address patterns of disengagement, such as missed appointments, and initiate outreach or peer support referrals.</li>\n   <li>Review PHQ-9 and other screening tools to track clinical progress and inform care needs.</li>\n  </ul></li>\n <li>Referral and Linkage Management\n  <ul>\n   <li>Create, follow up, and close referrals in the Care Manager System.</li>\n   <li>Communicate with service providers to confirm that referrals were completed and appointments attended.</li>\n   <li>Resolve barriers such as transportation, insurance, or documentation needs.</li>\n  </ul></li>\n <li>Risk Identification and Response\n  <ul>\n   <li>Monitor client risk levels and report any significant changes to the treatment team.</li>\n   <li>Support crisis response planning by facilitating communication across care team members and community resources.</li>\n  </ul></li>\n <li>Treatment Plan Support\n  <ul>\n   <li>Assist with treatment plan implementation by ensuring services align with identified goals and timelines.</li>\n   <li>Coordinate updates to the treatment plan as client needs or engagement levels change.</li>\n  </ul></li>\n <li>Ongoing Caseload Management\n  <ul>\n   <li>Manage assigned client caseloads, respond to alerts, and complete scheduled reviews as outlined in care protocols.</li>\n   <li>Participate in team huddles and interdisciplinary case discussions.</li>\n  </ul></li>\n <li>Compliance and Reporting\n  <ul>\n   <li>Ensure documentation meets agency, Medicaid, and CCBHC standards.</li>\n   <li>Maintain timely and accurate entries in line with quality assurance requirements.</li>\n  </ul></li>\n <li>Productivity Standard\n  <ul>\n   <li>Care Managers are expected to review an average of 8-10 charts per day as they build familiarity with the process and complete full chart reviews.</li>\n   <li>Once training is completed and review skills are developed, productivity will increase to 15-20 chart reviews per day, depending on chart complexity, and new patient chart reviews.</li>\n   <li>Documentation of reviews must be completed daily to ensure timely follow-up and coordination of care.</li>\n  </ul></li>\n</ul>\n<p> Supervision and Consultation:</p>\n<ul>\n <li>Seeks supervision and consultation as needed.</li>\n <li>Accepts and employs suggestions for improvement.</li>\n <li>Actively works to enhance care management skills</li>\n</ul>\n<p> Clinical Record Keeping:</p>\n<ul>\n <li> Documents interactions with patients and chart reviews.</li>\n <li> Documents within Care Manager appropriate follow up and provision of linkage to services.</li>\n</ul>\n<p> </p>\n<p>Courteous and respectful attitudes towards patients, visitors, and co-workers:</p>\n<ul>\n <li>Treats patients with care, dignity, and compassion.</li>\n <li>Respects patient’s privacy and confidentiality.</li>\n <li>Is pleasant and cooperative with others.</li>\n <li>Personal values don’t inhibit ability to relate and care for others.</li>\n <li>Is sensitive to the patient’s needs, expectations, and individual differences.</li>\n</ul>\n<p> Caseload Management:</p>\n<ul>\n <li>Effectively manages caseload based on patient needs and staffs with supervisor regularly.</li>\n</ul>\n<p>Administrative and Other Related Duties as Assigned:</p>\n<ul>\n <li>Actively participates in Performance Improvement activities.</li>\n <li>Actively participates in AltaPointe committees as required.</li>\n <li>Follows AltaPointe policies and procedures</li>\n <li>Attends required in-service training and other workshops, trainings.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong><u>Minimum Qualifications:</u></strong></p>\n<p><strong>Education:  </strong></p>\n<p>Bachelor’s degree in a behavioral health, human services, nursing, public health, or related field is preferred -or- High School diploma or equivalent and 4 years of experience in behavioral health, care coordination, case management, or related healthcare service delivery. </p>\n<p> </p>\n<p><strong>Experience:</strong></p>\n<p>Minimum of 2 years of experience in behavioral health, care coordination, case management, or related healthcare service delivery. Experience with high-need populations (SMI, SED, SUD) strongly preferred.</p>\n<p> </p>\n<p><strong>Skills and Competencies:</strong></p>\n<ul>\n <li>Strong knowledge of behavioral health systems, including mental health, substance use, and social determinants of health.</li>\n <li>Proficiency in navigating and documenting within electronic health records (EHR), including coordination systems like Avatar or equivalent.</li>\n <li>Experience with treatment planning, interagency coordination, and client engagement.</li>\n <li>Strong organizational and communication skills, including ability to document accurately and follow up on tasks.</li>\n <li>Ability to work independently and as part of an interdisciplinary team.</li>\n</ul>\n<p> </p>\n<p><strong>Other Requirements:</strong></p>\n<ul>\n <li>Valid driver’s license and reliable transportation may be required based on program location.</li>\n <li>Ability to pass background checks and credentialing per agency standards.</li>\n</ul>",
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