Boiler/Hydronic Tankless Technical Support Specialist (Remote)

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style=\"font-family: georgia, serif; font-size: 16px;\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><div><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>Creating A Healthier Way of Living&nbsp;</strong></span><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes &ldquo;yank the tank&rdquo; and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>What does a Technical Support Specialist do at Rinnai?</strong></span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Provide phone support in the service, installation and troubleshooting of all Rinnai product. Ensure the identification, documentation, and resolution of quality/performance issues; Support in the repair and/or failure analysis of product returned to Rinnai. <strong>THIS IS A REMOTE EMPLOYMENT OPPORTUNITY</strong>.</span></p><ul id=\"isPasted\"><li style=\"font-size: 16px; font-family: georgia, serif;\"><strong>This position is remote. You may have to attend onsite training at Corporate Office: 103 International Dr. Peachtree City, GA.</strong></li><li id=\"isPasted\" style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more.</strong></li><li style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Preferred experience: hydronic, plumbing, or boiler experience.&nbsp;</strong><strong>Familiar with schematics and or ladder diagrams.</strong></li><li style=\"font-size: 16px; font-family: georgia, serif;\"><strong>This position requires flexibility in scheduling based on business and customer support needs. While standard hours are typically maintained, occasional evenings, weekends, and/or on-call shifts may be required to ensure timely resolution of technical issues and maintain service continuity.</strong></li></ul><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>RESPONSIBILITIES</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif;\">Provide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product. &nbsp; &nbsp;</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions. &nbsp;</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Ensure records of all work orders, quality control reports, failure analysis, RGA&rsquo;s, credits, returns, shipping request, etc. are completed with details related to work and/or services performed.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Maintain company provided tools, equipment, and property.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Embrace and support growing business demands in a changing environment</li><li style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;Other duties and responsibilities as required</li><li style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;Awareness and compliance of Company Policies and Procedures</li></ul><p><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>REQUIREMENTS:</strong></span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>KNOWLEDGE</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif;\">Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience)</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Relevant licensure preferred</li><li style=\"font-size: 16px; font-family: georgia, serif;\">3-5 years of proven and demonstrated technical appliance repair experience. &nbsp;Background in electronics, plumbing systems, hydronics and/or boiler systems a plus.</li></ul><p><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>SKILLS</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif;\">Effective communication skills, both written and verbal with the ability to present in front of groups.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Knowledge and use of Word, Excel, and PowerPoint.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">High degree of technical analysis.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Ability to work with various levels of people / customers / teams.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;Customer / Quality discipline.</li></ul><p><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>ABILITIES</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif;\">Professional approach; confidence in dealing with people</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Commitment to achieving business goals</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Strong technical / customer service orientation</li><li style=\"font-size: 16px; font-family: georgia, serif;\">High levels of personal integrity, honesty</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Team player able to operate with a great deal of independence</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Multilingual proficiency in Spanish or French is preferred but not required</li></ul><p><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Physical Requirements:</strong></span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Physical Activities</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif;\">Remaining in a stationary position, often standing, or sitting for prolonged periods. Occasionally repeating motions that may include the wrists, hands and/or fingers. &nbsp;</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Communicating with others to exchange information and assessing the accuracy, neatness and thoroughness of the work assigned.</li></ul><p><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Physical Demands</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif;\">Constant sedentary work that primarily involves sitting/standing.</li></ul><p><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Environmental Conditions</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif;\">Constantly no adverse environmental conditions expected.</li></ul><p><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Benefits</strong></span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Medical, Dental, Vision, and Prescription </span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Flexible Spending Account (FSA) options for Medical and Dependent Care</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Paid Time Off (PTO), Floating Holidays (FH)</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Paid Holidays </span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">401(k) Plan with Company Match </span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Company Paid Life Insurance</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Voluntary Life Insurance</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Short- and Long-Term Disability</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Professional Development</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Tuition Reimbursement</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Annual Incentive Plan (AIP)</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Referral Bonuses</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Paid Volunteer Community Service Day</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Tobacco and Drug-Free Campuses</span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Employee, family, and friend&rsquo;s discount</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><br></span></p><p><span style=\"font-size: 16px; font-family: georgia, serif;\">This is an evergreen position. Applications are reviewed on an ongoing basis, and qualified candidates will be contacted as new positions open that align with their experience.</span></p><div id=\"isPasted\"><div><div><div><div><div><div><div><div><div><div><p><span style=\"font-size: 16px; font-family: georgia, serif;\">Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><br></p></div></div></div></div></div></div></div>\n",
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